NEWS: Chatbots.org survey on 3000 US and UK consumers shows it is time for chatbot integration in customer service!read more..
Veronica Cech on 8 years, 11 months ago in Business, Visions & opinions, Business News | by
Summary: Business Process Outsourcers leverage artificial intelligence to revolutionize the call center
noHold’s Call Center Virtual Assistant (CCVA) is revolutionizing the way call center agents interact with customers. Already, thousands of agents are experiencing the benefits CCVA offers. Industry leaders and experts alike agree that Business Process Outsourcers (BPOs) will benefit from introducing automation/artificial intelligence to their call centers.
Read more about: BPOs Begin Leveraging noHold AI to Improve Efficiency in the Call Center
Veronica Cech on 8 years, 11 months ago in Business, Business contests & awards, Business News | by
Summary: Gartner honors noHold with a 2015 'Cool Vendor' title in Business Process Services
noHold, a leader in web based self-service solutions, was named ‘Cool Vendor’ in Business Process Services, 2015, published on April 13 2015. Similar to Gartner’s Magic Quadrants, the ‘Cool Vendor’ series is used to discover emerging innovative SMB vendors with interesting and highly original technology that impact their respective markets in a meaningful way.
Out of the five companies chosen as ‘Cool Vendors’ in the Business Process Services space, noHold was the only Virtual Assistant vendor selected. noHold offers unique capabilities as its platform provides:
Read more about: Gartner Recognizes noHold as a 2015 ‘Cool Vendor’ in Business Process Services
Mandy Reed on 10 years, 8 months ago in Business, Business contests & awards, Business News | by
Summary: Creative Virtual wins award in the Most Innovative Company of the Year in Europe category
Creative Virtual was named the winner of a Silver Stevie® Award in the Most Innovative Company of the Year in Europe category in The 10th Annual International Business Awards on 14 August 2013.
Patricia López on 11 years, 5 months ago in Business, Tools & Products, Patents, Business News | by
Summary: Fiona is an online platform where people can contribute to create smarter avatars
The dream of creating an artificial mind and reveal the mystery of human intelligence has fascinated humans for centuries. Many researchers and scientists have been working in this field even before the term Artificial Intelligence was created in the mid-50s. No wonder, because if you spend a few seconds thinking about the influence this could have on our lives, we realize that our environment can change completely.
Read more about: Creating a collective artificial intelligence
Aimee Quemuel on 11 years, 7 months ago in Business, Business contests & awards, Business News | by
Summary: Company recognized for delivering a next generation relationship management solution
VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online marketing, sales, and support, today announced they won a Gold Stevie® Award in the 7th annual American Business AwardsSM in the relationship management category. In addition, the company was awarded the People’s Choice Award, which was determined by 98,000 public votes.
Read more about: VirtuOz Wins a Gold Stevie® Award and Selected for People’s Choice Award
Mandy Reed on 11 years, 9 months ago in Business, Events, Business News | by
Summary: Creative Virtual will be showcasing V-Person technology in the Best of Britain technology virtual exhibition.
On 3 August 2012 the Global Business Summit on ICT will be held at the British Business Embassy at Lancaster House in London. One of 18 business summits being held during the London 2012 Olympic and Paralympic Games, the ICT day will also serve as the kick-off for the Best of British technology virtual exhibition which will provide a broader opportunity for companies to engage with delegates during that day and for the following six months. Creative Virtual Ltd is honoured to be selected to showcase their V-Person™ technology through participation in the virtual exhibition.
Read more about: Creative Virtual Participates in the Best of British Technology Virtual Exhibition
Trude Fossum on 12 years ago in Business, Tools & Products, Visions & opinions, Business News | by
Summary: How to get business intelligence from #socialmedia using #NLI
Trying to recognize actionable intelligence from the countless conversations taking place in the social web can be a bit like trying to find a needle in the proverbial haystack, particularly if your customers use multiple languages.
Every day, the social web grows in size and influence with consumers. Facebook and Twitter have millions of users, which means millions of opportunities for companies to promote their products and gauge market trends.
But trying to recognize actionable intelligence from the countless conversations taking place in the social web can be a bit like trying to find a needle in the proverbial haystack, particularly if your customers use multiple languages.
English makes up only about 40 percent of global social media postings, so companies that ignore this language diversity are at greater risk of being caught off-guard by trends or developments that could impact their business.
Read more about: When Social Intelligence meets Natural Language Interaction
Erwin van Lun on 12 years, 6 months ago in Website releases, Chatbots.org News | by
Summary: Almost 300 companies in conversational artificial intelligence, 3D animation, speech technology and biometrics!
We are soooo excited to reveal our new companies section showing all leading providers in conversational AI, (3D) animation, speech synthesis and speech recognition and visual biometrics, and an additional Vendor Selector tool to select providers, designed for organizations their buying process!
This companies section will also reveal our advanced business members: Industry leaders who have joined our business program, contributed financially and therefore empowered us to move this industry forward. With their support, we have been able to further develop our role as an Industrial Catalyst, advancing the industry of Intelligent Virtual Characters.
Read more about: Chatbots.org 2.8: Exciting new companies section with vendor selector
Soulla Stylianou on 12 years, 9 months ago in Agent's perception of humans, Context, Business News | by
Summary: Daden create chatbot business case calculator to help companies understand potential savings
An innovative business case calculator has been created by technology company Daden Limited to help organisations understand the potential savings that using an interactive virtual agent – or chatbot - can deliver.
Chatbots are computer applications that can act as a first line of support providing instant responses to questions, without the need for staff intervention, reducing pressure on resources. Available 24 hours a day, seven days a week they can also collect information, provide links to pages and answer queries using natural language conversation, whilst allowing human staff to focus on more complex queries.
Research has shown that the average cost-per-contact using a chatbot is under 60p, compared to over £3.50 for live text-chat or over £4 for a telephone contact – almost 84% reduction in costs. But clients often want to know what the actual benefits and savings would be for their own business.
Read more about: Chatbot Business Case Calculator to calculate potential savings
Aimee Quemuel on 12 years, 11 months ago in Agent identity, Personality, Business, Business contests & awards, Business News | by
Summary: VirtuOz Nominated for People’s Choice Stevie Awards: Cast your Vote Today
Evidence continues to mount that supports Gartner’s prediction that intelligent virtual agents will be a new standard for customer interaction in the next 2-4 years.
Read more about: Intelligent Virtual Agents Gain Widespread Market Adoption