All-Around Best Features & Value

  • 100% free plan, non-expiring
  • Unlimited contacts on all plans
  • XYZ
  • Cross-platform bots that work on multiple channels
  • One-on-one premier consulting option for any size business
Review: 4.7

Conversational AI Platform

  • Craft complex conversational agents
  • Udemy training on Artificial Intelligence Markup Language (AIML) open standard
  • Messaging & voice conversation bots
Review: 4.6

Automate the Customer Journey

  • Full-service creative and implementation
  • Deep dialog context, NLP user intents, and relationship memory
  • End-to-end, fully managed solution
Review: 4.5

Customer Experience (CX) Automation

  • Write custom conversational flows to extend human support teams
  • Write code in familiar languages like Python, Typescript and YAML
  • Integrate with messaging channels, CRM, internal APIs and customer service

The 29 Absolute Best AI Chatbot Platforms For Both SMBs and Enterprise-Level Companies in 2023

What was the best AI chatbot tool you recently used? Chances are it was the one that you didn’t know was a chatbot.

Chatbots have become extremely popular mainly due to dramatic advancements in artificial inteligence / machine learning and other technologies such as NLP (natural language processing) and NLU (natural language understanding).

In 2023, chatbots are smarter, more responsive, and are becoming more and more useful by the day. It’s truly hard to keep up.

If you’re not using conversational AI platforms yet, the time to start was yesterday. The 29 chatbot platforms covered in this article can supercharge your customer service, engagement, marketing and sales teams.

Take a look at these eye-opening stats about chatbots that might surprise you:
  • This year (2023) it’s predicted that 85% of customer interactions will be handled without human intervention.
  • 1.75 billion people use messaging apps.
  • In 2022, businesses will collectively save $8 billion by employing chat-based automation.


Table of Contents

What are AI chatbots and how can they grow your business?
What is the best AI chatbot?
#1. Best AI Chatbot: MobileMonkey
#2. Best AI Chatbot: Pandorabots
#3. Best AI Chatbot: Imperson
#4. Best AI Chatbot:
#5. Best AI Chatbot: Botsify
#6. Best AI Chatbot:
#7. Best AI Chatbot: Bold360
#8. Best AI Chatbot: Ada
#9. Best AI Chatbot: Flow XO
#10. Best AI Chatbot:
#11. Best AI Chatbot:
#12. Best AI Chatbot: WP-Chatbot
#13. Best AI Chatbot:
#14. Best AI Chatbot: Snatchbot
#15. Best AI Chatbot: Inbenta
#16. Best AI Chatbot: ItsAlive
#17. Best AI Chatbot: SmartLoop
#18. Best AI Chatbot: Aivo
#19. Best AI Chatbot: Conversable
#20. Best AI Chatbot: Xenioo
#21. Best AI Chatbot: Octane AI
#22. Best AI Chatbot: SAP Conversational AI
#23. Best AI Chatbot: Converse AI
#24. Best AI Chatbot: BotCore
#25. Best AI Chatbot: DialogFlow
#26. Best AI Chatbot: ActiveChat
#27. Best AI Chatbot: Vergic
#28. Best AI Chatbot: ChatterOn
#29. Best AI Chatbot: Watson Assistant
How to choose the best AI chatbot tools for your business

What are AI chatbot tools and what can they do for my business?

Artificial intelligence chatbots, or AI chatbots, are chatbots that come with the ability and context to understand the language of the users they are interacting with. AI chatbots use features like machine learning, NLP, and NLU to continuously learn more about how to interact with and respond to human agents.

AI chatbot solutions typically require additional, more advanced features to qualify as “intelligent chatbots”, such as:
  • The intelligent handling of user requests.
  • Personalized engagements with targeted segmentation of users and visitors.
  • Monitoring user inputs and providing seamless live agent takeovers or handoffs.
  • Integrations with business systems and platforms.
  • Conversational AI that works across multiple languages.
  • Fully automated processes for marketing, sales, support, transactions, etc.

What are the best intelligent chatbots available in 2023?

Now that we’ve established what chatbots are and how they work, let’s get to the examples

The following 29 chatbot platforms have been highly vetted and qualified to make up the best AI chatbots in 2023.

#1. Best AI Chatbot: MobileMonkey

MobileMonkey is an all-in-one chatbot platform using AI technology. The platform supports web chat, live chat, SMS and Facebook Messenger bots, and omnichannel marketing. Although it’s not built specifically for the real estate space, MobileMonkey has many realtors that love the platform, as well as all the features the other chatbot platforms on this list have, and more.

best ai chatbot tools - MobileMonkey
Mobile Monkey Features:
  • Multi-channel chatbot platform on web and mobile app
  • Advanced live team features
  • Native web chat, Facebook Messenger, and SMS marketing tools
  • Visual-flow chatbot builder and editor
  • Chatbot templates
  • Multilingual
  • Zapier and other integrations
  • Always mobile-friendly
  • AI bots route requests and automate repetitive FAQs
  • Custom live chat handoff triggers
  • Analytics and reporting


Pros - MobileMonkey:
  • Extensive suite of chatbot tools and automation.
  • Mobile chat app with advanced support features.
  • Surprisingly easy to use for such a robust platform.
  • Chatbot builder and workflows.
  • Works across many channels (SMS, web chat, Messenger) and unifies all conversations in one inbox.
  • Unlimited contacts and leads on all plans.
  • Huge user community.
  • Live bot to human handoff triggers for web and mobile inboxes.
  • Mobile chat app with advanced support features.


Cons - MobileMonkey:
  • Frequently updating user interface due to new features.


MobileMonkey Pricing: You can get started building bots with a non-expiring version of MobileMonkey for free. If you need advanced automation and integrations, pricing then starts at $14.25/mo and goes up to $299/mo.

#2. Best AI Chatbot: Pandorabots

Pandorabots is an open-source website allowing people to build and publish chatbots on the web. They provide a large scope of services from do-it-yourself builders to in-depth development.

best ai chatbot tools - Pandorabots
Pandorabots Features:
  • AIML is the main differentiator
  • Voice-enabled for speech-to-text and text-to-speech
  • Mobile support
  • Web hosting and publishing
  • Free documentation and training
  • Multilingual
  • Context-aware
  • Web-based development tools
  • Conversational logs
  • Integrate with external knowledge sources
  • RESTful APIs


Pros - Pandorabots:
  • Open-source platform, so you can own and download your code
  • Deploy to messaging or voice channels
  • If you’re willing to build your own bot, lots of flexibility and can easily build high performance bots


Cons - Pandorabots:
  • The use of pure AIML requires that you define your own input/output pairs
  • Not advisable to build your bot using Pandorabots and then host it somewhere else


Pandorabots Pricing: Pandorabots does have a free 14 day trial. Pricing after that starts at $19/mo, the next plan is $199/mo, and then above that is Enterprise pricing.

#3. Best AI Chatbot: Imperson

Imperson builds chatbot solutions that automate as much of the customer journey as possible through human-like conversation. It is an AI chatbot platform that develops enterprise bots for its customers.

best ai chatbot tools - Imperson
Imperson Features:
  • Full-service creative and implementation
  • AI/machine learning, NLP
  • Fully managed bot services
  • Messenger, KiK, Twitter, website, Slack, SMS, Skype integrations
  • Supports text, audio, video, and soon to come to AR and VR
  • Chatbot performance monitoring and customization from Imperson team


Pros - Imperson:
  • Conversation navigator uses AI and NLP to analyze and determine how to lead conversations based on dialog context, user intent, and relationship memory.
  • Offer end-to-end deployment for bots and integrations


Cons - Imperson:
  • In the present, their technology to create truly human-like conversations needs more time and development.


Imperson Pricing: You will need to contact Imperson for details on pricing.

#4. Best AI Chatbot: is an intelligent chatbot builder that allows any developer to build a comprehensive AI app. Their platform helps companies create bots to assist with messaging and customer service on different channels.

best ai chatbot tools - Features:
  • Grid: Cloud-hosted backend
  • Orb: White-labeled chatbots
  • Console: Team control panel for devs
  • Cognitive framework
  • API documentation
  • Analytics integrations
  • Messaging integrations
  • Customer service integrations
  • Flow and code editor
  • Live debugger
  • Integrate with other business systems
  • Analytics


Pros -
  • Nearly unlimited amount of integrations
  • Ability to create unique and personalized customer experiences with intelligent bots


Cons -
  • Development team or professional services required to build anything of value
  • Not a lot of information or clarity to know if customers are seeing an ROI Pricing: Standard pricing for begins at $500/mo for up to 5K conversations. The Pro plan is $2,500/mo and includes 25K conversations per month

#5. Best AI Chatbot: Botsify

Botsify is a platform that allows a business to create a chatbot without having to code for Messenger, Slack, or a website. For larger clients, Botsify offers fully managed plans and their platform is diverse enough to support enterprise level clients.

best ai chatbot tools - Botsify
Botsify Features:
  • Visual flow bot builder and editor
  • Chatbot templates
  • Store user data
  • AI/machine learning
  • Keyword auto-responses
  • Multilingual chatbots
  • Enable bot to send email notifications
  • Alexa voice bot
  • Integrate with other business systems


Pros - Botsify:
  • Quick and easy to set up a bot
  • Basic machine learning features
  • Basic analytics
  • Integrations assist in using data from website to chatbot


Cons - Botsify:
  • Advanced responses require hardcoded dynamic API-based responses
  • Pricing based on the number of subscribers
  • Limited number of contacts in the pricing model, which quickly becomes $300/mo
  • Chat capture feature is free only during the 14-day trial, and with a single chatbot
  • No multi-channel marketing features (Facebook Messenger only)


Botsify Pricing: After a free 14-day trial, Botsify starts at $50/mo with up to 30K contacts. After that, it jumps to $300/mo for unlimited contacts.

#6. Best AI Chatbot: (Rulai Chatbot)

best ai chatbot tools - Rulai
Rulai Features:
  • Context awareness
  • Advanced analytics
  • Multi-channel integration
  • Deep learning-based NLU
  • Integrations with other enterprise level platforms
  • APIs


Pros - Rulai:
  • A basic chatbot framework consists of a messaging connector, an NLP engine, a dialog manager that takes user intent and outputs chatbot responses. As an enterprise-grade solution, Rulai covers more advanced capabilities such as context awareness and exception handling.
  • For enterprise customers, their team can build out custom integrations and designs.


Cons - Rulai:
  • As a relatively new platform without many users, finding any third party reviews (positive or negative) of is almost impossible to come by. With a hefty pricetag and lots of promises made regarding their technology, we recommend deep investigation and comparison before choosing this platform.


Rulai Pricing: Contact Rulai for details on pricing.

#7. Best AI Chatbot: Bold360

Bold360 is a conversational AI and live chat platform with customer engagement and customer service features.

best ai chatbot tools - Bold360
Bold360 Features:
  • Customer engagement tools
  • Internal network systems for HR & IT
  • Powerful chatbot and automation
  • APIs and SDKs


Pros - Bold360:
  • Tightly integrated live agent and chatbot makes bot to human handoff simple and quick.
  • Powerful platform with a long list of features.


Cons - Bold360:
  • Owned by LogMeIn, this software has security features and a UI/UX that feels outdated and hinders the productivity of the end users. Parts of the platform feel like a legacy system, and although you have everything you need and more with Bold360, it’s just not as smooth or visually appealing as many of the new customer service chatbots on the market.
  • Integrations and custom development on the platform are overly complex for 2023 or beyond.


Bold360 Pricing: There are five pricing tiers for Bold360, however, all of them require you contact the company to request a quote. Although each tier clearly states what’s included in the package, without any pricing available, the tiers do feel a bit silly to post publicly.

#8. Best AI Chatbot: Ada

Ada is a no-code chatbot builder that’s focused on fully automated customer experiences, use cases which require the collection of personal information within chat, and then providing replies based on customer orders, accounts, bookings, passwords, etc.

best ai chatbot tools - Ada
Ada Features:
  • Automated customer experiences
  • No coding required, drag-and-drop editor
  • Advanced machine learning and NLP
  • Bots for Facebook Messenger, WeChat and WhatsApp
  • Audience segmentation tools
  • Proactive chat
  • Analytics
  • Data security features


Pros - Ada:
  • Best for: Telecom; industries like finance which require secure data capture and storage; companies that need to provide service to accounts, plans and bookings; and need for proactive chat.
  • Audience segmentation and targeting based on user behavior and attributes.


Cons - Ada:
  • For ecommerce companies, there’s no in-chat payments option native to the platform.
  • Lacks chat history, which is a deal breaker for many.
  • No automated sequencing or retargeting campaigns for Messenger.


Ada Pricing: Need to contact Ada or schedule a demo for pricing.

#9. Best AI Chatbot: Flow XO

Flow XO is another more complete solution for building chatbots, hosting them and deploying them across different channels/platforms. Although it fits into the enterprise chat software category, Flow XO has very reasonable pricing and solutions for small and medium-sized businesses as well.

best ai chatbot tools - Flow XO
Flow XO Features:
  • Virtual welcome mat for visitors
  • Lead capture tools
  • Live chat
  • Ability to answer simple questions
  • Accept payments through your bot
  • Messenger, Slack, Telegram, Twilio, web chat


Pros - Flow XO:
  • No coding skills required and easy to use user interface (UI).
  • Not only limited to Facebook Messenger. You can also build chatbot widgets for your website or integrate them with suitable third-party platforms.


Cons - Flow XO:
  • Although the user interface is elegant, the ability to actually create a bot in a reasonable amount of time is a problem.
  • No easy human to bot handoff, making your bot largely responsible for all customer and site visitor interactions. Lots could go wrong here.


Flow XO Pricing: Flow XO has a free account to get started. Paid versions start at $19/month, which gets you 5,000 interactions and you can add 25,000 by paying an extra $25/month and add five more bots for an extra $10/month.

#10. Best AI Chatbot: provides AI-driven conversational services for news publishers, political organizations, media companies, ecommerce brands, retailers, and others. They offer personalized and persistent messaging-based experiences.

best ai chatbot tools - Features:
  • Branded virtual assistants
  • Conversational ad experiences
  • Schedulings and bookings
  • NLP (natural language processing)
  • AI/machine learning
  • Engagement analyzer
  • Facebook click-to-Messenger ads
  • Supports messaging on many conversational surfaces


Pros -
  • Fairly simple to create and manage your own branded personal assistant.
  • Conversational ad experiences for Instagram and Facebook using marketing platform named AdLingo.
  • Messaging is supported on Facebook Messenger, WhatsApp, Instagram, RCS, desktop and mobile web, in-app integrations, Facebook click-to-Messenger ads, and Google’s AdLingo ad unit.


Cons -
  • There’s not a lot of information submitted from users of the platform online. Not on their website, not through Google Search, etc.
  • From everything we’ve seen from, it’s hard to pinpoint what makes them an enterprise level technology, as many smaller chatbot platforms appear to have all the same features and more. Pricing: Contact for pricing details.

#11. Best AI Chatbot: is built with answering customer questions in mind. Its goal is to use AI to deflect support volume on your digital channels without compromising on customer experience.

best ai chatbot tools - Features:
  • Customer service bots
  • Ecommerce bots for Shopify, Magento, Salesforce Commerce
  • Zendesk, Kustomer, and Khoros AI solutions
  • Allows for 24/7 support of your customers
  • Build bots for Facebook Messenger, WhatsApp and other platforms
  • Analytics and reporting
  • Visual bot builder
  • Bot to human handoffs


Pros -
  • Strong for customer support and answering your most commonly asked questions.
  • Dedicated support, advanced reporting, enterprise-ready software


Cons -
  • Company focus is mostly on deflecting support tickets for larger companies. Bots can do a lot more, and many of their competitors have those tools as well.
  • Until NLP and AI heavy chatbots are able to hold real conversations, it feels like you’re paying for enterprise level software, but what you’re really getting is a chatbot team from Pricing: No pricing available. You’ll have to schedule a demo to talk pricing with

#12. Best AI Chatbot: WP-Chatbot

WP Chatbot is probably the best WordPress chatbot on the market, which is why it ranks so high on the artificial intelligence chatbot list. It’s a quick and easy way to get a sophisticated web chat app onto any WordPress site.

WP-Chatbot Features:
  • One-click-install for WordPress
  • Custom greeting messages
  • Add Messenger customer chat in web applications
  • Multiple languages supported
  • Traditional live chat and robust chatbot builder


Pros - WP-Chatbot:
  • Super easy to install.
  • Team-friendly inbox for your marketing, sales and support teams
  • Full integration with MobileMonkey
  • Complete chat history and contacts storage
  • Detailed positioning, customization and branding


Cons - WP-Chatbot:
  • Requires Facebook Messenger


WP-Chatbot Pricing: WP-Chatbot is free to get started. If you want the enhanced website chat widget for WordPress, pricing starts at $48/year total.

#13. Best AI Chatbot: can help you build interactive and intelligent bots for your website that assist prospects and customers through automated Q&A, sales, and support.

best ai chatbot tools - Features:
  • In-chat automated answers to FAQs
  • API documentation
  • Conversation flow editor
  • Automated upselling tools
  • Integrations with Facebook Messenger, Slack, Microsoft Teams and more


Pros -
  • No coding required for setup. Easily used by non-technical personnel from HR, telecom, banking, insurance and public sector companies.
  • Proprietary conversational AI built for support. At a conference of 25K attendees, the bot was used to successfully either fully or partially answer their questions.


Cons -
  • Limited number of channels and integrations.
  • Not built for marketing purposes, which most companies would want to find in an enterprise grade chatbot platform. Pricing: To get details on pricing, you’ll need to contact their team.

#14. Best AI Chatbot: Snatchbot

Snatchbot is a chatbot builder intending to remove the complexity of adding AI/machine learning to your messaging applications. They have smart bots for multi-channel messaging.

best ai chatbot tools - Snatchbot
Snatchbot Features:
  • Chatbot builder, no-coding required
  • Bot templates based on events
  • Advanced security features
  • Robust administrative controls
  • Messaging channels: web chat, Skype, Viber, FB Messenger, Slack, email, Twilio, Line, and others.
  • Webhooks, API, plugins
  • Broadcasting
  • Sentiment analysis


Pros - Snatchbot:
  • Import to enterprise clients, Snatchbot has robust administrative features and enterprise-grade security to comply with regulatory mandates.
  • Bot building tool is suited for your marketing and sales teams, as well as developers to create more custom solutions.


Cons - Snatchbot:
  • It can be complicated to get used to, and you may freak out the first time you use the platform. There are a lot of tools to use and some can be confusing without a previous tour on how to use them.


Snatchbot Pricing: Snatchbot has a free and pro plan. The Free plan provides access to all the basic platform features, including live chat, broadcast, all messaging channels, and more. The Pro plan gives you access to all features, and is based on how many messages are sent/received. This is tiered, starting at $30/mo for 10K messages, and goes all the way up to $999/mo for 1Million messages.

#15. Best AI Chatbot: Inbenta

Inbenta is an enterprise-level platform that uses AI and NLP (natural language processing). Using Inbenta, companies can answer user questions with a solid level of accuracy. They are focused mainly on improving customer experience and brand loyalty.

best ai chatbot tools - Inbenta
Inbenta Features:
  • Intent (or meaning) based responses
  • Multilingual support
  • Multi-channel: Web chat, mobile, social media, SMS
  • Open APIs and SDKs
  • Uses webhooks to perform transactions
  • Customer support & bot-to-human handoff
  • Chatbot comes with customizable 3D avatar
  • Tools to securely process transactions
  • Analytics


Pros - Inbenta:
  • High-performace AI that’s easier to have setup than some other high powered AI platforms.
  • Patented NLP technology utilizes “meaning text theory” to be more human-like and conversational.
  • Works with existing knowledge bases.


Cons - Inbenta:
  • No reliable reviews or third party information on this product easily found online. Usually means there’s very few people using it, they’ve spent money to take down poor reviews, and they’ve hired people to create positive reviews on other sites.


Inbenta Pricing: Contact Inbenta for information on pricing.

#16. Best AI Chatbot: ItsAlive

ItsAlive is a chatbot building platform to easily build chatbots and services. The platform uses “recipe” workflows and has a couple of other features that make it unique from other chatbot platforms.

best ai chatbot tools - ItsAlive
ItsAlive Features:
  • Recipe workflows
  • Persistent Menu that’s always available to users
  • Broadcast automated messages after live chat sessions
  • Facebook Messenger bot builder
  • Unanswered questions tab
  • Intercom integration
  • Notifications and alerts
  • Analytics dashboard


Pros - ItsAlive:
  • Once you understand the recipe workflow, you can very quickly build a conversation.
  • A persistent menu feature allows you to create a menu that is always visible to the user. This can come in handy if the user wants to navigate back to a certain point in the bot or misclicks and goes down the wrong conversational path.
  • Unanswered questions tab allows you to look at all the questions that the bot was unable to answer.
  • Solid user interface that’s easy to navigate.


Cons - ItsAlive:
  • Visual builder is lacking abilities that many other platforms have, such as a bird’s eye view of your bots.
  • Inability to test your bots without testing them in Facebook Messenger.
  • Fairly limited use cases, as the product is built almost entirely for Facebook Messenger apps.
  • Unable to unlock the full feature set unless you negotiate Enterprise plan pricing.


ItsAlive Pricing: ItsAlive has 5 pricing tiers. The Free plan gives you 1 chatbot and up to 1,000 messages per month but doesn’t include any advanced features. The Solo plan is $19/mo and includes 5,000 messages and some advanced features. The Plus plan is $49/mo, you get 2 chatbots and up to 20,000 monthly messages, as well as a few additional advanced features. At $99/mo, the Pro plan gets you 5 bots and up to 100,000 messages per month. Finally, the Enterprise plan unlocks all features and unlimited bots and messages per month.

#17. Best AI Chatbot:

With Smartloop you can build intelligent chatbots that can help to generate leads and nurture them. The platform also helps to analyze how users interact with your bot, identify loopholes, and work on the bot’s features to improve conversational flows overtime.

best ai chatbot tools - SmartLoop
SmartLoop Features:
  • Knowledge base built on conversational AI
  • Automation tools
  • Facebook Messenger
  • Point and click conversation builder
  • Bot to human handoffs
  • Web chat, Facebook Messenger, Viber, or custom channels
  • Live chat support
  • Push notifications


Pros - SmartLoop:
  • Use conversational AI to nurture your subscribers based on their interests.
  • Automated messages can be used to target and re-engage cold leads, or upsell existing customers.


Cons - SmartLoop:
  • Limited to channels where you can use Facebook Messenger bots.
  • Pricing becomes expensive when compared to the competition after you cross the 1K subscribers’ benchmark.


SmartLoop Pricing: Smartloop pricing includes a free and Premium plan. You’ll basically just get a feel for the UI/UX of the platform with the Free plan, and then pricing starts at $10/month for up to 1K subscribers. After 1K subscribers, you’ll need to talk to SmartLoop about pricing.

#18. Best AI Chatbot: Aivo

Aivo is another AI heavy chatbot platform that powers your customer support, helping you to respond in real-time via text or voice.

best ai chatbot tools - Aivo
Aivo Features:
  • Customer service
  • Sales bots
  • Bill payment bots
  • Voice bots for telephone customer service
  • Live chat
  • Helpdesk


Pros - Aivo:
  • Allows you to provide a consistent experience to prospects and customers through your website, app, Facebook Messenger or WhatsApp.
  • Aivo’s “AgentBot” integrantes with services like Zendesk, Salesforce, Live, Genesys, and Zapier.


Cons - Aivo:
  • Navigation and design feel old and outdated.


Aivo Pricing: Contact Aivo directly or schedule a demo to get a price quote.

#19. Best AI Chatbot: Conversable

Conversable is a managed enterprise chatbot service provider with messaging and voice conversational platform for designing, building and distributing AI-enhaced messaging and voice experiences.

best ai chatbot tools - Conversable
Conversable Features:
  • Messaging and voice conversational marketing
  • Visual chatbot builder
  • AI training tools for insights
  • Customer management system (CMS)
  • Marketing tools
  • API interface
  • Analytics and reporting tools
  • Pre-built bot templates
  • Interactive conversation editor


Pros - Conversable:
  • Create conversational campaigns for multiple channels, including Facebook Messenger, Twitter, Amazon Alexa, Google Assistant, SMS, Web Chat.
  • Provide strategic advice, service, support, SLAs, and data security.


Cons - Conversable:
  • User friendliness is the main objection to using Conversable
  • Not suitable for small or even most medium sized businesses


Conversable Pricing: Need to contact Conversable for pricing.

#20. Best AI Chatbot: Xenioo

Xenioo is an “all-in-one” multi-channel chatbot platform that uses AI/machine learning. They have chatbots for customer service and support on Facebook Messenger, Whatsapp, and website chat.

best ai chatbot tools - Xenioo
Xenioo Features:
  • Multi-channel: FB Messenger, Whatsapp, Telegram, Amazon Alexa, Google Assistant, Slack, website, and custom built chatbots
  • Voice enabled chat
  • Conversation history
  • Chatflow designer and editor
  • Preview and debug feature
  • AI engine with custom NLP intents
  • Team features for support


Pros - Xenioo:
  • Lots of channels to take advantage of for marketing and sales purposes.
  • Freely edit and modify your chatbot without affecting the active bot.


Cons - Xenioo:
  • Until you get to Agency pricing, you only have email support from the Xenioo team.
  • User interface is outdated.


Xenioo Pricing: Xenioo has a free plan, and then pricing starts at $29.99/mo. Pricing is relatively straightforward, based on the number of bots you build and the number of messages you send per month. The highest of the three priced plans is $250/mo, which gets you all the features, 100 chatbots, and 350K messages per month.

#21. Best AI Chatbot: Octane AI

Octane AI is focused on direct-to-consumer (D2C) brands and provides chatbots geared towards ecommerce websites, and works primarily with Shopify stores.

best ai chatbot tools - Octane AI
Octane AI Features:
  • Facebook Messenger bots
  • SMS text messaging bots
  • Messenger ads
  • Third-party bot analytics integrations
  • Follow-up messages
  • Audience segmentation
  • Order tracking, cart abandonment tools


Pros - Octane AI:
  • Built for Shopify, with many ecommerce platform integrations.
  • Fairly robust platform with many options for ecommerce bots.


Cons - Octane AI:
  • To get access to all features, the platform becomes quite expensive compared to other competing products.


Octane AI Pricing: Octane AI has a 30 day free trial period. There are three pricing tiers after the 30-day trial. The Basic plan starts at $9 per month and includes unlimited Facebook messages, automated campaigns, and automated customer support. The Pro plan starts at $209 and includes SMS as well (at the additional cost of $0.02 per message). You can get the Premium, targeted at SMS-heavy merchants, for $999 or more, depending on your preferences.

#22. Best AI Chatbot: SAP Conversational AI

Formerly, SAP Conversational AI is bot building software for the enterprise. It allows customers to create and launch conversational interfaces through an enterprise grade bot builder.

best ai chatbot tools - SAP Conversational AI
SAP Conversational AI Features:
  • Enterprise level reporting and analtyics
  • Bot builder
  • Automation tools for customer support
  • Knowledge base


Pros - SAP Conversational AI:
  • SAP level reporting and analytics are as strong as it gets.
  • Bot builder connects with Facebook, Skype, Slack, Telegram, KiK and others.
  • Extensive developer resources and flexibility.


Cons - SAP Conversational AI:
  • Not an “out of the box” technology. You will need to train your bot overtime for it to become truly useful.


SAP Conversational AI Pricing: Although you can test the platform out for free, you will ultimately have to work with SAP sales team for price quotes.

#23. Best AI Chatbot: Converse AI

SmartSheet’s Converse AI is a platform to build, train and launch chatbots for medium to large-sized companies.

best ai chatbot tools - Converse AI
Converse AI Features:
  • FAQ handling
  • Automated workflows
  • Integrations to internal tools
  • Surveys and notifications
  • Quick-start templates
  • Voice, image and video support
  • Drag and drop chatbot builder


Pros - Converse AI:
  • Wide range of integrations in addition to Facebook Messenger, including Slack, Smooth, Nexmo, Salesforce, Stripe, and PayPal.


Cons - Converse AI:
  • Interface and user experience are complex and takes time to get used to.


Converse AI Pricing: No pricing available online for Converse AI. You’ll need to contact their team to negotiate pricing details.

#24. Best AI Chatbot:

BotCore is a no-code chatbot building platform where you can deploy and manage AI-powered chatbots for enterprise-level businesses. They work with businesses to build and launch bots to meet the needs of their employees, customers, and vendors.

best ai chatbot tools - BotCore
BotCore Features:
  • Knowledgebase for Q&A, guided conversations, fulfillment, and actions
  • Integration with both enterprise apps and legacy systems
  • IT helpdesk
  • Sales and marketing bots
  • Supply chain and fulfillment bots
  • Security
  • Alerts and triggers


Pros - BotCore:
  • One of the few chatbot platforms that focuses significant attention on vendors and fulfillment.
  • Integrates across different technologies to create a virtual assistant network.


Cons - BotCore:
  • Multi-channel support works within the Microsoft Bot Framework. So, if you’re not a fan of Microsoft systems, this platform may not be for you.


BotCore Pricing: You will need to contact BotCore to discuss what you want built in order to get a quote for pricing.

#25. Best AI Chatbot: DialogFlow

DialogFlow is a Google bot-building framework that gives users new ways to interact with your product by building engaging voice and text-based conversational interfaces, such as chatbots and voice applications.

best ai chatbot tools - DialogFlow
DialogFlow Features:
  • Facebook Messenger bots
  • Google Assistant, Amazon Alexa, Cortana integrations
  • Available to use on website and mobile apps


Pros - DialogFlow:
  • Advanced natural language processing (NLP).
  • Number of marketing channels to choose from.
  • Optimized for Google Assistant.
  • Strong machine learning capabilities.


Cons - DialogFlow:
  • Usage is limited without ability to code.
  • Limited languages available.
  • Focus on NLP is heavy, so setup and training for DialogFlow takes longer than competitive platforms.
  • No broadcasting (message blast) option.


DialogFlow Pricing: DialogFlow has a free plan available. The product is priced monthly based on the edition and pricing plan you choose, along with the requests made each month. Pricing is more complicated than other platforms, so take a look for yourself if interested: DialogFlow Pricing.

#26. Best AI Chatbot:

ActiveChat is built for ecommerce and customer service. The platform works across Facebook Messenger, Twilio SMS, and has integrations for Shopify and WooCommerce.

best ai chatbot tools - ActiveChat
ActiveChat Features:
  • Available channels: Facebook Messenger, Twilio SMS
  • Ecommerce platform integrations with Shopify and WooCommerce
  • CRM integrations
  • Conversational AI and NLP (natural language processing)
  • Visual chatbot builder
  • Can connect your live chat support framework


Pros - ActiveChat:
  • Easy to get started with visual chatbot builder and LEGO for chatbots.
  • Ability to add timers and delays which make the bot more natural feeling than many other chatbots.
  • Ecommerce tools for cart abandonment.


Cons - ActiveChat:
  • Pricing is high compared to competitors who have more robust feature sets.


ActiveChat Pricing: Free plan provides single bot with up to 500 monthly active users, but lacks many features. Starter plan is $19 a month and gives you one bot with up to 1,000 monthly active users. Architect plan is $49 a month where you get access to all features. And the Agency bot is $249/mo, which gets you ten bots for 50K monthly active users and access to all features.

#27. Best AI Chatbot: Vergic

Vergic is an AI/machine learning chatbot that delivers customer support, transactions, as well as engagement and lead qualification tools that work with the humans on your customer service and support teams to solve more complicated problems and close deals.

best ai chatbot tools - Vergic
Vergic Features:
  • NLP (natural language processing) and NLU (natural language understanding)
  • Sentiment analysis
  • AI/machine learning technology
  • Knowledge base
  • Automate dialogs and workflows
  • Web chat and messaging for Skype, Slack, Facebook Messenger, web chat and messaging apps
  • Lead qualification


Pros - Vergic:
  • Share documents, highlight pages, manage conversational workflows, and report on chatbot analytics.
  • AI and chatbot integration that act as virtual agents
  • Strong for things like increasing customer lifetime value, collecting feedback and data, and building a full view of the customer journey (CX).


Cons - Vergic:
  • Vergic is enterprise level software and should only be considered by companies with a healthy budget.


Vergic Pricing: You’ll need to contact Vergic for pricing information.

#28. Best AI Chatbot: ChatterOn

ChatterOn is a chat bot building platform which specializes in combining user conversation flow with AI and rich content elements. It’s a great bot for those that want a cheap, easy to use tool which you can get started with quickly.

best ai chatbot tools - ChatterOn
ChatterOn Features:
  • Facebook Messenger and website chat
  • Visual chatbot builder
  • Uses machine learning
  • Advertising integration with RadBot
  • Predefined bots with intent and conversation flow


Pros - ChatterOn:
  • 20 pre-built bots available, no coding skills required, so you can get started fast.
  • Intuitive user interface, easy to create new modules and connections.
  • Can use to create simple bots, as well as in-depth bots by using APIs.
  • Free account provides access to all features, unlimited chatbots and up to 15K messages in a month.


Cons - ChatterOn:
  • No ability to test your bot unless you connect to Facebook, subscribe to your bot, and then test inside Messenger.
  • Hard to tell what you can do with ChatterOn unless you start using the product. Website and resources are bare bones.
  • No 24/7 support unless you need custom development and are on their enterprise plan.
  • Not a lot features compared to the competition. Additional features can be built for you by ChatterOn’s developers.


ChatterOn Pricing: With a free ChatterOn account, you can get access to all of their features, build unlimited chatbots, and send up to 15K messages per month. After 15K messages are sent, billing begins at $0.0010 per message.

#29. Best AI Chatbot: Watson Assistant

IBM Watson Assistant is a bot building platform that allows you to build conversational interfaces many different channels, devices, and applications.

best ai chatbot tools - Watson Assistant
Watson Assistant Features:
  • Multi-channel solution for web chat, messaging apps, customer service platforms, mobile apps and others.
  • Visual dialog editor / bot builder
  • Direct integrations with Facebook Messenger, Twilio, Slack and others
  • Escalate interactions to the right people with bot-to-human handoff
  • Voice and chat experience builders


Pros - Watson Assistant:
  • When Watson is trained with content from your specific industry, can understand your historical chat or call logs, search for an answer in your knowledge base, ask customers for more clarity, direct them to human representatives, and even give you training recommendations to hone its conversational abilities.
  • Watson Assistant can run on your website, messaging channels, customer service tools, and mobile app. The chatbot also comes with a visual dialog editor, so you don’t need any coding experience to develop it.


Cons - Watson Assistant:
  • IBM is notoriously the opposite of an agile company. You’ll be taking a gamble in choosing IBM for any long-term software solutions.


Watson Assistant Pricing: IBM Watson Assistant’s Free plan allows 10,000 API calls per month, 5 chatbots, 100 intents and 25 entities. The Standard plan has unlimited API calls at a cost of $0.0025 per call. You can have up to 20 chatbots, 2,000 intents and 1,000 entities. IBM also offers a multiple higher-level plans, which you’ll need to contact IBM for a quote.

How to choose the best AI chatbot platform for your business

If you’re in the market for an AI chatbot, then you need to be in the market for a solid AI chatbot platform that will support the complex nature of the software.

Step 1 -- Determine what the AI chatbot will do for your business.
  • What is the purpose of building a high-level artificial intelligence-based chatbot program?
  • Are you looking for something to help onboard customers onto your product and help them learn the key features?
  • Are you hoping for a chatbot to provide high-level customer service for your customers?


Perhaps you want the AI chatbot to help customers shop for products, use your products, etc. There are a lot of different possible capabilities of AI chatbots and building one means understanding what features and functions that the AI chatbot is intended to serve for your business.

Step 2 - Once you know what functionality the AI chatbot is intended to have, explore options for a chatbot platform that supports the creation and maintenance of those capabilities.

Not all chatbot platforms are the same and not all offer the same tools and concepts. So finding one that supports all of your requirements is necessary to having the smoothest AI chatbot creation and support experience.

A necessary part of finding the proper AI chatbot platform is determining an AI chatbot budget, which will include the price of the platform in addition to the creation of the AI chatbot.

Step 3 - After determining a budget and the required functionality of the AI chatbot, and once you’ve browsed the available AI chatbot platforms, decide on a platform that meets your budget and requirements.

Make sure you understand the contract, pricing, and requirements of the chosen platform.

The 29 Best AI Chatbot Building Platforms For Any Business

We hope you’ve found the best AI chatbot building platform for your business.

Please let us know what you think and if you feel other more qualified platforms should have made the list. Thank you!

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