NEWS: Chatbots.org survey on 3000 US and UK consumers shows it is time for chatbot integration in customer service!read more..
Reuben Yonatan on 11 years, 3 months ago in Business, Visions & opinions, Business News | by
Summary: Businesses offer a wide variety of automated communicative options. Are they pesonable enough?
Businesses offer a wide variety of communicative options (live chat, email, fax, etc.) to customers. While these modes allow for more extensive customer service and support, as well as improve upon flexibility and increase overall efficiency, many of them reduce the human touch of personality. Its crucial that businesses utilize communications that enable efficiency as well account for personability. This is where Automated Receptionists come into play.
Read more about: Automated Receptionists (or IVR) and Personability
Lucia Fernandez Cossio on 11 years, 3 months ago in Applications, Avatars, Consumer products, Products, Business News | by
Summary: Now Fiona's Technology in Kickstarter! http://kck.st/1albweo
The Spanish company Adele Robots has launched a new project on Kickstarter, Fiona. Fiona creates a world where your electronics are an extension of your senses. The technology beyond Fiona is the platform with the same name (http://www.sparkingtogether.com).
Read more about: Fiona: Your voice has never been this powerful
Veronica Cech on 11 years, 4 months ago in Business, Business News | by
Summary: BolderView announced that it has opened its doors and has become a Value Added Reseller of VA's powered by noHold
noHold is the developer of the most interactive and diagnostic Virtual Assistant technology and Knowledge Management solutions. With successful Virtual Assistant implementations across multiple industries and on a global scale, noHold has realized the importance of providing a physical office in Australia and New Zealand. Specifically in Australia, one of the largest investor services companies as well as a popular online retailer have used noHold Virtual Assistants to increase First Contact Resolution (FCR) while reducing support costs and increasing customer satisfaction.
Veronica Cech on 11 years, 4 months ago in Business News | by
Summary: The recipe for integrating Virtual Assistants and Live Chat, find out the leading vendors and best practices.
Millions per day? Billions per day? How many customers prefer chat? A recent interview shows that a Fortune 500 company in the Telecommunications industry reaches an estimated 8 million website visits per month. Based on recent chat log statistics, a similar company handled upwards of 7,500 Live Chat conversations in one month, for one product line. The truth is your audience prefers the web, and these visitors expect chat as an option.
Leading brands have found a way to shorten the path to a meaningful chat by complementing Live Chat with a Virtual Assistant. Find out what they were looking for in a Live Chat provider, the key features, and get shortcuts to the advice you need to make the best decision for your own brand and your customers.
Read more about: Live Chat MVP’s: An Insiders Look at the Top Live Chat Vendors and Best Practices