NEWS: Chatbots.org survey on 3000 US and UK consumers shows it is time for chatbot integration in customer service!read more..
Aimee Quemuel on 13 years ago in Business, Company websites, Business News | by
Summary: Company debuts Chloe, its own intelligent virtual agent for online marketing
VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online support, today announced the availability of its marketing and sales IVAs. Already a leader in virtual agents for support with the largest number of live enterprise intelligent virtual agents for the Global 2000, VirtuOz now offers a full suite of enterprise-class IVAs, enabling companies to create digital customer relationships and to engage with today’s online consumer across all transactions.
In addition, VirtuOz revealed Chloe, the company’s new virtual agent for online marketing. Using VirtuOz’ cloud-based solution and best practices, Chloe not only answers questions about the virtual agent market, the company, its products, services, and customers, she also represents VirtuOz’ unique brand. She is designed to address the needs of prospective customers, partners, investors, and even job applicants and will serve as a showcase for virtual agent best practices as she continues to learn.
Aimee Quemuel on 13 years ago in Business, Partnerships & contracts, Business News | by
Summary: Virtual Agent Integration with Moxie's Chat and Knowledgebase Redefines Customer Engagements
VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online marketing, sales, and support, today announced the company has partnered with Moxie Software. The partnership brings together the leaders in virtual agents and Web customer support to deliver a next generation customer experience solution.
Aimee Quemuel on 13 years, 1 month ago in Business, Case Study, Business News | by
Summary: Intelligent virtual agent powered by VirtuOz delivers improved customer service experience and support department
VirtuOz, the leading provider of intelligent virtual agents (IVAs) for online customer service, today announced that Numericable, a major cable and high speed Internet provider in France, debuted Emilie, an intelligent virtual agent powered by VirtuOz, as a new and contemporary online support channel. Available on Numericable’s website support page, Emilie provides a high quality support experience 24/7 to Numericable’s subscribers while also freeing their live agents to focus on higher value support and service activities.
Read more about: Numericable Debuts Emilie, the New Face of Support
Aimee Quemuel on 13 years, 1 month ago in Business, Market research, Business News | by
Summary: 2011 Magic Quadrant ranks customer access channels as the number one business case driver for WCS deployments
VirtuOz, the leading provider of intelligent virtual agents (IVAs) for online customer service, today announced that virtual assistants were a key criterion for determining for CRM Web Customer Service. In addition, the report ranks “new and additional customer access channels” as the number one business case driver for WCS deployments.
Aimee Quemuel on 13 years, 4 months ago in Business, Case Study, Business News | by
Summary: Lena provides a superior online customer service experience demanded by Web savvy consumers
VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online customer service, today announced that Kaspersky Lab, a leading developer of secure content and threat management solutions, celebrates the first anniversary of Lena, an intelligent virtual agent powered by VirtuOz, to provide world-class online customer and technical support.
Read more about: Kaspersky Lab Celebrates 1 Year Anniversary of Intelligent Virtual Agent Lena
Aimee Quemuel on 13 years, 5 months ago in Agent's perception of humans, Context, Business, Movers & shakers, Business News | by
Summary: VirtuOz expands international sales leadership to meet the strong demand for intelligent virtual agents in Europe
VirtuOz, the leading provider of intelligent virtual agents (IVAs) for online customer service, appointed Laurent David as Head of Sales, France to support VirtuOz’ European growth and response to increased demand for intelligent virtual agents. With 22 years of successful sales experience in promoting the adoption of disruptive technologies, Laurent David is responsible for managing VirtuOz’s continued growth in France as well as expanding VirtuOz’ European presence.
Read more about: Laurent David appointed VirtuOz Head of Sales, France
Pamela Kostka on 13 years, 5 months ago in Visions & opinions, Business News | by
Summary: The intelligent virtual agent (IVA) value proposition is compelling for both the online consumer and businesses.
The intelligent virtual agent (IVA) value proposition is so compelling for both the online consumer and the business provider that leading analyst firm Gartner Research predicts that virtual agents will be the standard technology for customer interactions in two to four years. The aggressive adoption of IVAs is a consumer led revolution in which an increasingly large generation of users, including but not limited to digital natives, are living in an online world where blogging, texting, tweeting, eCommerce, and social networks are the way of life. This Web savvy consumer prefers both their personal and business engagements to be conducted online. The IVA offers a compelling customer experience that aligns with the consumer’s expectations.
Read more about: Virtual Agents: Marketing in the Age of Digital Customer Relationships
Aimee Quemuel on 13 years, 6 months ago in Investments, Business News | by
Summary: Virtuoz Strengthens its Position in Intelligent Virtual Agents (IVAs) by $7 million fund raising
VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online customer service, today announced that it has raised $7 million in additional funding from existing investors Mohr Davidow, Inventures Group and Galileo Partners to finance growth in the U.S. and E.U.
Aimee Quemuel on 13 years, 6 months ago in Business, Business contests & awards, Business News | by
Summary: Recognition reinforces prediction IVAs will be the new standard for customer interactions in the next few years
VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online customer service, today announced it was named a finalist in the Best New Software as a Service of the Year category in The 2011 American Business Awards. The American Business Awards are the nation’s premier business awards program. All organizations operating in the U.S.A. are eligible to submit nominations – public and private, for-profit and non-profit, large and small. More than 2,800 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration across 40 categories.
Virtual agents are an innovative response to growing consumer demand for personalized self-service options accessible via today’s preferred online channels – the web, mobile devices and Facebook. VirtuOz intelligent virtual agent solutions use patented natural language processing and predictive intent analysis to realistically emulate a conversation with a human being online and provide timely and effective resolution to consumer issues. Gartner research predicts that intelligent virtual agents will be a new standard for customer interaction in the next 2-4 years.
Aimee Quemuel on 13 years, 8 months ago in Applications, Contact center integration, Business News | by
Summary: Discountéo uses VirtuOz intelligent virtual agents to attain 100 percent customer resolution
By integrating VirtuOz Virtual Agent with their call center, Discountéo, the French equivalent of Best Buy, is able to deliver a compelling digital customer relationship with 100 percent customer resolution.
Read more about: VirtuOz Intelligent Virtual Agents Deliver 100 Percent Customer Resolution