NEWS: Chatbots.org survey on 3000 US and UK consumers shows it is time for chatbot integration in customer service!read more..
Veronica Cech on 9 years ago in Business, Partnerships & contracts, Business News | by
Summary: Lenovo Provides Single Point of Search with noHold Artificial Intelligence
Lenovo leverages noHold technology as a way for consumers to find the most relevant answers they need in one place; Single Point of Search.
Read more about: Lenovo Uses noHold’s AI to Provide Consumers with a Single Point of Search
Veronica Cech on 9 years, 1 month ago in Business, Visions & opinions, Business News | by
Summary: As cyber security grows, Virtual Assistants help protect consumers
Top companies in the security software industry are leveraging Virtual Assistants to help protect users from various scams, while diverting thousands of customers away from the call center.
The wide spread adoption of mobile, social, and E-commerce has businesses and consumers more worried than ever about cybersecurity and privacy. Major security breaches have caused distrust (Sony, Target, JP Morgan Chase), and Internet scams remain an easy way to steal account data and personal information (IRS impostors, social media scams, email viruses). Every year, cyber-attacks are increasing in volume, financial loss, and sophistication. Gartner sees an upward trend, estimating that the “global cybersecurity market will grow from $67 billion in 2013 to $93 billion in 2017” (TechCrunch).
Read more about: noHold A.I. Helps Security Software Industry Combat Microsoft Impersonation Scam
Veronica Cech on 9 years, 2 months ago in Business, Partnerships & contracts, Business News | by
Summary: HCL and noHold partner to leverage SAP platform to enhance customer experience for the utility industry
HCL will be attending the SAP for Utility conference in Huntington Beach, CA. At the conference they will be introducing their new customer engagement platform, including a demo of noHold’s Virtual Assistant technology that integrates directly with HCL and SAP’s platform.
Read more about: HCL and noHold Collaborate to Leverage SAP Platform for the Utility Industry
Veronica Cech on 9 years, 3 months ago in Business, Tools & Products, Business News | by
Summary: Flexible Procedure Guidance Evolving the Way AI Understands Humans
noHold announced the release of a new feature that will transform the way humans interact with AI, it is called Flexible Procedure Guidance. This cutting-edge technology expands on the Virtual Assistants ability to simply guide users through a set of static procedures. It takes self-service a step further by intelligently understanding what information is given by end users, providing flexibility to where the conversation begins.
Read more about: noHold Releases Flexible Procedure Guidance Evolving the Way AI Understands Humans
Veronica Cech on 9 years, 4 months ago in Business, Tools & Products, Business News | by
Summary: Connector Allows Users to Leverage Multiple Knowledge Sources from a Single Point of Search
noHold created a new connector that integrates with Lithium Communities to simplify the customer support experience. With a similar goal to optimize efficiency for end users to find support solutions, the connector uses noHold’s Artificial Intelligence (AI) and Lithium’s search to find answers in the discussion boards hosted within a Lithium Community, and returns the results within the noHold Virtual Assistant window. Through the open API connector, companies can leverage a Virtual Assistant that also works in parallel with multiple knowledge sources such as Lithium, Google, Bing, Salesforce, and more; all from one place, Single Point of Search.
Read more about: New noHold A.I. Connector Integrates with Lithium Communities
Veronica Cech on 9 years, 5 months ago in Business, Visions & opinions, Business News | by
Summary: noHold AI captures actionable metrics that turn into qualitative insight on customer intent.
Within the past 12 months, noHold Virtual Assistants have handled over 25 million conversations. During these interactions with the Virtual Assistant, actionable metrics were captured regarding end user behavior. noHold was able to turn these metrics into valuable insight not only for the support organization, but also for product marketing, engineering, sales, and more.
Read more about: noHold A.I. Enables PC Industry Leaders to Transform Issues into Opportunities
Yoleidy Carvajal on 9 years, 5 months ago in Business, RFP's & implementations, Business News | by
Summary: The Teneo digital employee will answer customers’ questions and help people with the process of buying tickets.
The Teneo digital employee will initially be available on Staatsloterij’s website, answering customers’ questions about the products and services available, in addition to helping people with the process of buying tickets and claiming their winnings.
Read more about: Artificial Solutions Chosen by Staatsloterij for New Digital Employee
Yoleidy Carvajal on 9 years, 5 months ago in Business, RFP's & implementations, Business News | by
Summary: Already fluent in Portuguese and English, Sofia answers customer queries via the www.flytap.com website.
Artificial Solutions™, the natural language interaction (NLI) specialist that enables users to have a meaningful, humanlike interaction with technology, announced today that TAP, Portugal’s leading airline, has deployed a digital employee powered by Teneo to strengthen its online customer service.
Read more about: Artificial Solutions Helps Digital Employee Sofia Take Off for TAP
Veronica Cech on 9 years, 6 months ago in Business, Visions & opinions, Business News | by
Summary: Business Process Outsourcers leverage artificial intelligence to revolutionize the call center
noHold’s Call Center Virtual Assistant (CCVA) is revolutionizing the way call center agents interact with customers. Already, thousands of agents are experiencing the benefits CCVA offers. Industry leaders and experts alike agree that Business Process Outsourcers (BPOs) will benefit from introducing automation/artificial intelligence to their call centers.
Read more about: BPOs Begin Leveraging noHold AI to Improve Efficiency in the Call Center
Veronica Cech on 9 years, 7 months ago in Business, Business contests & awards, Business News | by
Summary: Gartner honors noHold with a 2015 'Cool Vendor' title in Business Process Services
noHold, a leader in web based self-service solutions, was named ‘Cool Vendor’ in Business Process Services, 2015, published on April 13 2015. Similar to Gartner’s Magic Quadrants, the ‘Cool Vendor’ series is used to discover emerging innovative SMB vendors with interesting and highly original technology that impact their respective markets in a meaningful way.
Out of the five companies chosen as ‘Cool Vendors’ in the Business Process Services space, noHold was the only Virtual Assistant vendor selected. noHold offers unique capabilities as its platform provides:
Read more about: Gartner Recognizes noHold as a 2015 ‘Cool Vendor’ in Business Process Services