NEWS: Chatbots.org survey on 3000 US and UK consumers shows it is time for chatbot integration in customer service!read more..
Aimee Quemuel on 12 years, 7 months ago in Business, Business contests & awards, Business News | by
Summary: VirtuOz among leaders such as Twitter, GigaOM, Yammer and Huddle to receive award
VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online marketing, sales, and support, today announced the company was named to Lead411’s “Hottest San Francisco Company” list.
Read more about: VirtuOz Named to Lead411’s Hottest San Francisco Company List
Aimee Quemuel on 12 years, 8 months ago in Agent's Capabilities, Sales, Business, Case Study, Business News | by
Summary: Expansion of Lena provides customers with a positive, consistent and contextually appropriate customer experience
VirtuOz, Inc., the leading provider of intelligent virtual agents (intelligent virtual agents) for online marketing, sales, and support, today announced that Kaspersky Lab, a leading developer of secure content and threat management solutions, has extended the mission of Lena, its VirtuOz IVA, to online sales. By integrating Lena into its online retail operation, Kaspersky Lab can now provide personalized sales assistance to customers 24/7.
Aimee Quemuel on 12 years, 8 months ago in Business, Visions & opinions, Business News | by
Summary: 2011 was a big year for NLP - the science of teaching computers to communicate with humans in plain English.
First IBM’s Watson beat Jeopardy champions Ken Jennings and Brad Rutter. Then Apple captivated mobile consumers with the iPhone 4S, which included an enhanced version of Siri, the voice-driven assistant born at Menlo Park, CA-based SRI International. Suddenly, the idea that computers might be just as good as humans at carrying out certain types of requests seemed a lot less far-fetched.
For companies trying to win corporate and consumer adoption of their own NLP technologies, this is a long-awaited moment. And one of the firms that thinks 2012 could be the year this market really takes off is VirtuOz VirtuOz, Inc., a Paris-born company that moved its headquarters to Emeryville, CA, in 2009.
Read more about: VirtuOz Says Virtual Agents are “Siri for the Enterprise”
Aimee Quemuel on 12 years, 10 months ago in Business, Business contests & awards, Business News | by
Summary: Company wins gold in Best New Service of the Year Category
VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online marketing, sales, and support, today announced the company has been selected as a winner of the Best in Biz Awards, taking gold in the Best New Service of the Year category. Hundreds of entries were received in this year’s awards program from an impressive array of public and private companies across multiple industries, sectors and regions. The winning companies represent the best in American business.
Read more about: VirtuOz Intelligent Virtual Agents Named 2011 Best in Biz Winner
Aimee Quemuel on 12 years, 10 months ago in Business, Company websites, Business News | by
Summary: Company debuts Chloe, its own intelligent virtual agent for online marketing
VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online support, today announced the availability of its marketing and sales IVAs. Already a leader in virtual agents for support with the largest number of live enterprise intelligent virtual agents for the Global 2000, VirtuOz now offers a full suite of enterprise-class IVAs, enabling companies to create digital customer relationships and to engage with today’s online consumer across all transactions.
In addition, VirtuOz revealed Chloe, the company’s new virtual agent for online marketing. Using VirtuOz’ cloud-based solution and best practices, Chloe not only answers questions about the virtual agent market, the company, its products, services, and customers, she also represents VirtuOz’ unique brand. She is designed to address the needs of prospective customers, partners, investors, and even job applicants and will serve as a showcase for virtual agent best practices as she continues to learn.
Aimee Quemuel on 12 years, 10 months ago in Business, Partnerships & contracts, Business News | by
Summary: Virtual Agent Integration with Moxie's Chat and Knowledgebase Redefines Customer Engagements
VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online marketing, sales, and support, today announced the company has partnered with Moxie Software. The partnership brings together the leaders in virtual agents and Web customer support to deliver a next generation customer experience solution.
Aimee Quemuel on 12 years, 11 months ago in Business, Case Study, Business News | by
Summary: Michelin has set up a new chatbot feature on its website allowing visitors to chat with the famous Michelin Man
Created by VirtuOz, this intelligent animated character appears on the home page of the site, providing a human-like interface between users and the Michelin brand. The Michelin Man is the first world-famous brand icon to interact with users in this way.
Chatting in both English and French, Michelin’s two official languages, and programmed to converse on around 10,000 topics each month, this intelligent virtual agent answers questions about the Michelin Man as well as the company, while also helping visitors to find their way around the site.
Read more about: Michelin sets up online virtual chat with the Michelin Man
Aimee Quemuel on 12 years, 11 months ago in Business, Case Study, Business News | by
Summary: Intelligent virtual agent powered by VirtuOz delivers improved customer service experience and support department
VirtuOz, the leading provider of intelligent virtual agents (IVAs) for online customer service, today announced that Numericable, a major cable and high speed Internet provider in France, debuted Emilie, an intelligent virtual agent powered by VirtuOz, as a new and contemporary online support channel. Available on Numericable’s website support page, Emilie provides a high quality support experience 24/7 to Numericable’s subscribers while also freeing their live agents to focus on higher value support and service activities.
Read more about: Numericable Debuts Emilie, the New Face of Support
Aimee Quemuel on 12 years, 11 months ago in Business, Business contests & awards, Business News | by
Summary: Company Selected Among Top Technology Services Vendors for 2011
VirtuOz., the leading provider of intelligent virtual agents (IVAs) for online customer service, today announced the company has been selected as a winner of the Tech Awards Circle, taking Bronze in the Enterprise Service category. Winners were selected by an independent circle of publication reviewers/journalists from nominations based on a broad range of achievements – from product and technology innovations to talented executive leadership and engineering innovators.
Tech Awards Circle celebrates the products, services, vendors and individuals making a difference in the industry today. The winners represent a broad range of achievements, from hardware to software to services in consumer/SOHO, SMB, midrange, and enterprise markets. Gold, silver and bronze awards were given out in each category.
Read more about: VirtuOz Intelligent Virtual Agents Named Tech Awards Circle Winner
Aimee Quemuel on 13 years, 2 months ago in Business, Case Study, Business News | by
Summary: Lena provides a superior online customer service experience demanded by Web savvy consumers
VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online customer service, today announced that Kaspersky Lab, a leading developer of secure content and threat management solutions, celebrates the first anniversary of Lena, an intelligent virtual agent powered by VirtuOz, to provide world-class online customer and technical support.
Read more about: Kaspersky Lab Celebrates 1 Year Anniversary of Intelligent Virtual Agent Lena