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Telecoms & utilities Chatbots

List of all chatbots (virtual assistants, chat bot, conversational agents, virtual agents) in the World - Telecoms & utilities - Connectivity (internet, landlines, mobile phone, wireless) and natural resources delivered to the home (water, electricity & gas)
chatbot, chatterbot, conversational agent, virtual agent Julia “Julia” ist die virtuelle Beraterin, die seit November 2013 die Kunden des Supportbereichs von Kabel Deutschland begrüßt. Umgesetzt haben wir dieses Projekt gemeinsam mit 3m5. IT Business Services.

Die loopbaren Streams starten immer, wenn jemand die Servicefunktion des Portals benutzt ergänzend zur schriftlichen Hilfestellung.
chatbot, chatterbot, conversational agent, virtual agent Cloudius Cloudius greets the visitors a Virtual Support Center.

He is the "Cloud9 Guru", the personal assistant that assists users on the Cloud9 website.
They can ask any question they have about the Cloud9 application and services.

Cloudius missions are:

- to decrease the number of support calls
- to promote the discovery of the offer and servives provided by Cloud9 Real Time.

Cloudius include the following features:

- 3D Anamited Avatar
- US English TTS
- HTML5 compatible interface
- All of Living Actor Assistant's features including full online administration and analytics, multi-contributors, white board for enriched answers...
chatbot, chatterbot, conversational agent, virtual agent Olivia “Ask Olivia” is Optus’ (Australia's 2nd largest telecom provider) virtual agent solution, built to assist Optus’ customers to ask questions online. Branded with an ‘Ask’ feature, clients can ask questions and Olivia will provide the one right answer. If clients have questions that are more personal in nature, Olivia will provide a suggestion for escalation via another channel. Olivia also displays the ‘top trending topics’.

Jess a chatbot representing Plusnet

chatbot, chatterbot, conversational agent, virtual agent Jess Plusnet, one of the leading broadband, phone and super fast broadband service providers in the UK, already known for their award winning service, are working with SelfService Company to further enhance the online customer experience. Jess can be found in the help pages where she answers support questions about Plusnet’s services, such as phone, e-mail and broadband queries. In addition to enhancing the online experience Jess will also provide customer contact efficiencies.

Penny a chatbot representing Calor Gas

chatbot, chatterbot, conversational agent, virtual agent Penny SelfService Company are now working with the market leader in LPG, Calor Gas, who have over 77 years experience across a wide variety of markets such as heating, catering, agriculture and transport. Calor recognised the increase in demand from customers looking to self serve and have worked with SelfService Company to deploy Penny, their new Virtual Assistant. A key consideration that lead to the decision is the valuable insights that can be drawn from the Voice of the Customer, in addition to the potential to improve online experience, reduce basket drop-out and increase up-sell opportunities.
chatbot, chatterbot, conversational agent, virtual agent Sofia Sofia es el asistente virtual de Telefónica, que contesta automáticamente a las preguntas de los usuarios. Encargada de brindar información sobre factura digital y soporte al cliente este agente virtual permite disminuir las consultas a los canales tradicionales y liberar personal, reasignado a la resolución de temáticas más complejas.

Personalidad: Sofia es fresca, simpática, amable, actualizada, eficiente y segura. Con un estilo informal, se encuentra disponible las 24hs en los canales digitales para responder a todas las consultas y brindar información útil a los clientes.

chatbot, chatterbot, conversational agent, virtual agent Amy Ask Amy provides 24/7 support on the TalkTalk website. She can answer questions on TV, Mobile, Broadband, Moving Home, Online Safety and much more.

Amanda a chatbot representing Anglian Water

chatbot, chatterbot, conversational agent, virtual agent Amanda Amanda is the virtual assistant for Anglian Water, the largest water and waste water company in England and Wales by geographical area. Keen to drive operational efficiencies, but also to provide great service, Anglian Water have introduced Amanda to their website to help their customers by answering questions about their water supply, payment options, special tariffs and more. She also helps users determine the correct course of action in the case of leaks and shortages. On top of that, she offers helpful navigational support on the website. Anglian Water have also utilised our own Live Chat product to ensure that enquiries that are best dealt with by their contact centre staff have an easy seamless escalation when someone is available to handle the enquiry.
chatbot, chatterbot, conversational agent, virtual agent Olivier Olivier est l'Assistant Virtuel du Service Client en ligne de Lyonnaise des Eaux. Il répond tous les mois à plusieurs milliers de questions sur les factures, le paiement et toutes les questions des clients sur leur contrat.

Après 12 mois d'activité, il a réduit de 30% le nombre de mails reçus par le Service Client.

Chaque réponse d'Olivier comprend :

- Une animation complète du corps, du visage et des lèvres
- Une réponse vocale en Text-to-Speech
- Une bulle de texte
- Un écran d'affichage complémentaire optionnel
- des suggestions pour aider à l'appofondissement des réponses
chatbot, chatterbot, conversational agent, virtual agent Ewa Ewa to Wirtualny Doradca międzynarodowej firmy telekomunikacyjnej Orange, dedykowany dla użytkowników na rynku polskim. Wiedza Wirtualnego Doradcy składa się z dwóch obszernych baz zawierających ok 1500 zagadnień. W zależności od potrzeby Wirtualnemu Doradcy można zadać pytania dotyczące telefonii i Internetu mobilnego oraz stacjonarnego.

Ewa wyjaśnia wątpliwości klientów związane z fakturami, tłumacząc jak sprawdzić konto oraz saldo rozmów. Wirtualna Asystentka informuje ponadto, co należy zrobić podczas awarii, jak doładować konto, zna także cenniki usług oraz promocji oferowanych przez firmę. Doradca na stronie wzbogacony jest także w podstawowe dane na temat firmy, takie jak: adres, ważne telefony
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