NEWS: Chatbots.org survey on 3000 US and UK consumers shows it is time for chatbot integration in customer service!read more..
| since Mar 2018 in English, Web, Branded conversations, Customer service, Sport, Text recognition, Text synthesis, Picture, Commercial |
The Fred Whitton Challenge consists of a 112 mile charity sportive around the Lake District.| by Jamie McInally since Dec 2016 in English, Web, Customer service, Fashion, Sales, Text recognition, Text synthesis, Avatar, Commercial |
ShopiiBot is a simple shopping ChatBot tool. | by Artificial Solutions since Jan 2016 in English, Web, Customer service, Gaming, Text recognition, Faceless, Commercial |
Kindred have over 13,000,000 customers, and developed a speech-enabled app to help them place bets easily and more quickly. Kindred streams over 30,000 live events a year, and the Teneo solution offers in-game betting, allowing users to use conversational, natural language – even colloquial terms and club nicknames – to place bets of any type at any time. The app will disambiguate where, for example, there are more than one team with similar names, or multiple games scheduled for the same week. 94% of app users have rated it as innovative. Kindred chose Teneo for its ability to handle conversational inputs, as well as the ease with which the same solution can be deployed across multiple channels, using the same knowledge, offering a consistent and uniform easy betting experience.
Find Me
a chatbot / virtual assistant representing TSB Bank
| by Creative Virtual since Aug 2013 in English, Web, Branded conversations, Customer service, Finance & legal, Text recognition, Faceless, Commercial |
This V-Person™ is used internally to provide support to mortgage sales advisers across the United Kingdom. This easy-to-use system allows advisers to ask questions in natural language via a free text box or select from clickable FAQs.
Andrew
a chatbot / virtual assistant representing HSBC
| by Creative Virtual since Jul 2013 in English, Web, Branded conversations, Customer service, Facial expressions, Finance & legal, Text recognition, Animated avatar, Commercial |
Ask Andrew is the V-Person™ for HSBC Commercial Banking in the UK. This virtual assistant is located within the secure area of the HSBC website to assist business banking customers.
| by The Selfservice Company since Jun 2013 in English, Web, Customer service, Home & living, Text recognition, Avatar, Commercial |
DFS, the UKs most well known sofa retailer and the largest company of its kind in Europe, has upgraded to benefit from our Natural Language interaction capabilities. Customers are able to self serve by asking a range of sales and service related topics and questions which include disposing of their exiting sofa, obtaining credit finance and seamlessly escalating to exciting new channels such as Video Chat. Not only have we proven to answer over 85% of all questions accurately but provide contextual user journeys which continually improve Customer Experience.
| by Creative Virtual since May 2013 in English, Web, Branded conversations, Customer service, Leisure, Text recognition, Avatar, Commercial |
This V-Person™ is located on Moonpig's UK website to help customers with queries about products, orders and delivery. The template is branded with the company's well known logo and features a free text box as well as a list of clickable FAQs.
| by The Selfservice Company since Feb 2013 in English, Web, Customer service, Telecoms & utilities, Text recognition, Picture, Commercial |
Plusnet, one of the leading broadband, phone and super fast broadband service providers in the UK, already known for their award winning service, are working with SelfService Company to further enhance the online customer experience. Jess can be found in the help pages where she answers support questions about Plusnet’s services, such as phone, e-mail and broadband queries. In addition to enhancing the online experience Jess will also provide customer contact efficiencies.
| by The Selfservice Company since Feb 2013 in English, Web, Customer service, Telecoms & utilities, Text recognition, Avatar, Commercial |
SelfService Company are now working with the market leader in LPG, Calor Gas, who have over 77 years experience across a wide variety of markets such as heating, catering, agriculture and transport. Calor recognised the increase in demand from customers looking to self serve and have worked with SelfService Company to deploy Penny, their new Virtual Assistant. A key consideration that lead to the decision is the valuable insights that can be drawn from the Voice of the Customer, in addition to the potential to improve online experience, reduce basket drop-out and increase up-sell opportunities.
Amy
a chatbot / virtual assistant representing TalkTalk
| by Creative Virtual since Nov 2012 until Oct 2013 in English, Web, Branded conversations, Customer service, Facial expressions, Telecoms & utilities, Text recognition, Animated avatar, Commercial |
Ask Amy provides 24/7 support on the TalkTalk website. She can answer questions on TV, Mobile, Broadband, Moving Home, Online Safety and much more.
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