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Virtual agents / Chatbots
in United Kingdom

List of all chatbots (virtual assistants, chat bot, conversational agents, virtual agents) in the World - Customer service - United Kingdom - To answer questions about delivered goods or services
chatbot, chatterbot, conversational agent, virtual agent Mortgage Brian Mortgage Brian is the Key's virtual assistant available to answer questions 24/7. This V-Person™ solution features static images of a real person which change based on the query entered by the user.
chatbot, chatterbot, conversational agent, virtual agent Ask Renault Visitors to the Renault UK website can now experience an updated and improved “Ask Renault”. This V-Person™ has been integrated with Google search functionality. Whether launched from the site search box or via the link on the Contact page, the user now benefits from the extensive information in the V-Person knowledgebase and a search of the website within one convenient tool. To accommodate this additional functionality, Renault has released a new V-Person template which allows both the “Question & Answer” pair and “Search Results” to be displayed in the same interface. Users can easily click between the tabs to find a complete answer to their query.

Expired Virtual assistant a chatbot / virtual assistant representing Lloyds TSB

chatbot, chatterbot, conversational agent, virtual agent Virtual assistant Lloyds TSB, one of the UK's largest and most respected banks, employs a non-avatar Virtual Assistant on their main website. One way users can launch the pop-up is to enter their question into the box on the Help Page and click "Ask".

Due to company rebranding, this virtual assistant was decommissioned in October 2013 and replaced by two new systems launched the previous month for Lloyds Bank and TSB Bank.

Mo a chatbot / virtual assistant representing Motability Operations

chatbot, chatterbot, conversational agent, virtual agent Mo Motability Operations currently uses three separate V-Person™ solutions: one for Customers available on the Motability Operations website, one for Dealers providing them with information on cars as well as scooters and powered chairs, and one for Advisors designed specifically for the internal helpdesk. In 2010 the highly successful Ask Mo virtual assistants got a new look with a range of template updates.

Through the utilisation of customer service/promotional areas, a unique branding has been created for each Ask Mo implementation. Motability Operations has incorporated clickable banners and content sensitive images to produce an even more user-friendly experience for each of their installs.

Dunkan a chatbot / virtual agent representing Improve Skills

chatbot, chatterbot, conversational agent, virtual agent Dunkan "We wanted to make finding out about careers and training on the internet more interactive," explained Sue Fairest, skills development manager at Improve. "Rather than having to trawl through pages of information trying to find what you're looking for, you can ask Dunkan very specific questions. Or, if you're not sure what you're looking for, Dunkan will ask you a series of yes or no questions before suggesting areas of interest he thinks might suit you best.

"Although Dunkan offers lots of fun elements, including a recipe for how to make him, he points the way to some important and serious information. He's targeted at everyone interested in working in food and drink manufacturing - from school-leavers to adults wanting a change of career, and existing employees who want to explore different job opportunities within the sector. He provides a light-hearted, user-friendly way to access the extensive information Improve has compiled about food and drink careers."

The launch of Dunkan is part of Improve's new Information, Advice and Guidance programme, which aims to raise awareness about careers within food and drink, and help engage employers in new ways of attracting potential employees.
chatbot, chatterbot, conversational agent, virtual agent Emma Léa répond aux questions des clients de MMA.

Expired Helen a chatbot / virtual assistant representing Yorkshire Building Society

chatbot, chatterbot, conversational agent, virtual agent Helen With online mortgage sales rising rapidly at Yorkshire Building Society, its website has just added a Virtual Assistant to interact with customers, built by online self-service specialist, Synthetix. Helen, as the new computer generated 'employee' is known, is a new type of customer adviser who never takes days off sick, and is available 24 hours per day, 7 days per week!

Halo Rossini a chatbot representing Daden Limited

chatbot, chatterbot, conversational agent, virtual agent Halo Rossini Halo Rossini lives and works in Second Life. She twitters, blogs and moves around Daden Prime answering questions.

Louise a chatbot / virtual agent representing eBay

chatbot, chatterbot, conversational agent, virtual agent Louise Louise is the virtual agent of eBay
chatbot, chatterbot, conversational agent, virtual agent Dougie SkillsActive's entry to the workforce manager, Steve Mitchell said; "SkillsActiveCareers offers comprehensive advice on how to enter the sector, what courses to take, qualifications to aim for, and how to progress through the sector, highlighting career pathways and offering advice on transferable skills.

Mitchell continued; "Ask Dougie is brilliant! As a sports science graduate from Loughborough University, I knew I wanted to work in the active leisure sector, but had no idea what jobs were available apart from the obvious - professional footballer, coach etc. - with SkillsActiveCareers we have tried to create a one-stop-shop service for all those wanting to work in the sector, offering them job profiles, case studies, and advice on what qualifications you need and courses to take.

"Ask Dougie is the icing on the cake, you can ask him anything you like about working in the sector and he'll respond instantly - I just wish there was a Dougie around to ask when I needed help!"
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