ChatBots

Enterprise chatbots are business chatbots that typically require both advanced, as well as basic chatbot functionalities.

• The intelligent handling of user requests, personalized by conversation history, previous purchases, demographics, and the nature of the request.
• Monitoring of user inputs and seamless live agent takeover for customer service.
• Integrations with popular business systems and platforms, and
• The ability to interact with people in multiple languages.

Enterprise bots can be internal software for automating tasks including recruitment, hiring, or payroll.

The majority of enterprise chatbot solutions involve customer-facing agents, performing roles such as customer service, customer acquisition, customer engagement, and virtual assistants.

• Comprehensive administrative management
• Lead generation and lead qualification tools
• Integrations with other enterprise level software
• User-friendly chatbot builder
• Live agent handoff workflows
• Sales and conversion tools
• Multichannel/omnichannel solutions
• Advanced automation tools
• Chatbot analytics, dashboards, and reporting tools
• Dedicated customer success manager
• AI/machine learning capabilities

The following 21 chatbot platforms have been highly vetted and qualified to makeup the best enterprise grade solutions for business in 2023.

#2. Best Enterprise Chat Software: Imperson

Imperson builds chatbot solutions that automate as much of the customer journey as possible through human-like conversation. It is an AI chatbot platform that develops enterprise bots for its customers.

• Full-service creative and implementation
• AI/machine learning, NLP
• Fully managed bot services
• Messenger, KiK, Twitter, website, Slack, SMS, Skype integrations
• Supports text, audio, video, and soon to come AR and VR
• Chatbot performance monitoring and customization from Imperson team

• Conversation navigator uses AI and NLP to analyze and determine how to lead conversations based on dialog context, user intent and relationship memory.
• Offer end-to-end deployment for bots and integrations

• In the present, their technology to create truly human-like conversations needs more time and development.

Imperson Pricing: You will need to contact Imperson for details on pricing.

#4. Best Enterprise Chat Software: Flow XO

Flow XO is another more complete solution for building chatbots, hosting them and deploying them across different channels/platforms. Although it fits into the enterprise chat software category, Flow XO has very reasonable pricing and solutions for small and medium-sized businesses as well.

• Virtual welcome mat for visitors
• Lead capture tools
• Live chat
• Ability to answer simple questions
• Accept payments through your bot
• Messenger, Slack, Telegram, Twilio, web chat

• No coding skills required and easy to use user interface (UI).
• Not only limited to Facebook Messenger. You can also build chatbot widgets for your website or integrate them with suitable third-party platforms.

• Although the user interface is elegant, the ability to actually create a bot in a reasonable amount of time is a problem.
• No easy human to bot handoff, making your bot largely responsible for all customer and site visitor interactions. Lots could go wrong here.

Flow XO Pricing: Flow XO has a free account to get started. Paid versions start at $19/month, which gets you 5,000 interactions and you can add 25,000 by paying an extra $25/month and add five more bots for an extra $10/month.

#6. Best Enterprise Chat Software: Aggranda

Aggranda creates time for your business by improving your team’s productivity, task accuracy, and scalable AI solutions for your business.

• Robotic Process Automation (RPA) technology across an organization
• Repetitive task automation and UiPath featuring AI
• Solutions for accounting, finance/banking, HR, BPO, public sector, healthcare, insurance, retail, telecom

• RPA technology trains bots to take over human processes within your business.

• The platform is mostly focused on internal processes that bots can take over and perform. Therefore, you’ll very likely need another platform to use chatbots for things like marketing, sales, web chat and live chat.

Aggranda Pricing: You will need to contact Aggranda for pricing.

#8. Best Enterprise Chat Software: Automat.ai

Automat is an enterprise-level, fully-managed chatbot provider. Tell them what you want, and they will build it for you.

• Conversational ads and landing pages
• Ecommerce bots
• Support bots
• FAQ and human handoff for support
• AI and machine learning features

• Multi-purpose bot platform with reach across different channels.
• Lots of support and custom build options from the Automat team.

• Not suitable for small and many medium sized businesses.
• Difficult to make small iterations and to build new bots quickly without the help of Automat team.

Automat Pricing: You can test out the platform for free. After that, pricing is negotiated.

#10. Best Enterprise Chat Software: Aivo

Aivo is another AI heavy chatbot platform that powers your customer support, helping you to respond in real-time via text or voice.

• Customer service
• Sales bots
• Bill payment bots
• Voice bots for telephone customer service
• Live chat
• Helpdesk

• Allows you to provide a consistent experience to prospects and customers through your website, app, Facebook Messenger or WhatsApp.
• Aivo’s “AgentBot” integrantes with services like Zendesk, Salesforce, Live, Genesys, and Zapier.

• Navigation and design feel old and outdated.

Aivo Pricing: Contact Aivo directly or schedule a demo to get a price quote.

#12. Best Enterprise Chat Software: ActiveChat.ai

ActiveChat is built for ecommerce and customer support. The platform works across Facebook Messenger, Twilio SMS, and has integrations for Shopify and WooCommerce.

• Available channels: Facebook Messenger, Twilio SMS
• Ecommerce platform integrations with Shopify and WooCommerce
• CRM integrations
• Visual chatbot builder
• Can connect your live support framework

• Easy to get started with visual chatbot builder and LEGO for chatbots.
• Ability to add timers and delays which make the bot more natural feeling than many other chatbots.
• Ecommerce tools for cart abandonment.

• Pricing is high compared to competitors who have more robust feature sets.

ActiveChat Pricing: Free plan provides single bot with up to 500 monthly active users, but lacks many features. Starter plan is $19 a month and gives you one bot with up to 1,000 monthly active users. Architect plan is $49 a month where you get access to all features. And the Agency bot is $249/mo, which gets you ten bots for 50K monthly active users and access to all features.

#14. Best Enterprise Chat Software: Snatchbot

Snatchbot is a chatbot builder intending to remove the complexity of adding AI/machine learning to your messaging applications. They have smart bots for multi-channel messaging.

• Chatbot builder, no-coding required
• Bot templates based on events
• Advanced security features
• Robust administrative controls
• Messaging channels: web chat, Skype, Viber, FB Messenger, Slack, email, Twilio, Line, and others.
• Webhooks, API, plugins
• Broadcasting
• Sentiment analysis

• Import to enterprise clients, Snatchbot has robust administrative features and enterprise-grade security to comply with regulatory mandates.
• Bot building tool is suited for your marketing and sales teams, as well as developers to create more custom solutions.

• It can be complicated to get used to, and you may freak out the first time you use the platform. There are a lot of tools to use and some can be confusing without a previous tour on how to use them.

Snatchbot Pricing: Snatchbot has a free and pro plan. The Free plan provides access to all the basic platform features, including live chat, broadcast, all messaging channels, and more. The Pro plan gives you access to all features, and is based on how many messages are sent/received. This is tiered, starting at $30/mo for 10K messages, and goes all the way up to $999/mo for 1Million messages.

#16. Best Enterprise Chat Software: Reply.ai

Reply.ai is built with answering customer questions in mind. Its goal is to us AI to deflect support volume on your digital channels without compromising on customer experience.

• Customer service bots
• Ecommerce bots for Shopify, Magento, Salesforce Commerce
• Zendesk, Kustomer, and Khoros AI solutions
• Allows for 24/7 support of your customers
• Build bots for Facebook Messenger, WhatsApp and other platforms
• Analytics and reporting
• Visual bot builder
• Bot to human handoffs

• Strong for customer support and answering your most commonly asked questions.
• Dedicated support, advanced reporting, enterprise-ready software

• Company focus is mostly on deflecting support tickets for larger companies. Bots can do a lot more, and many of their competitors have those tools as well.
• Until NLP and AI heavy chatbots are able to hold real conversations, it feels like you’re paying for enterprise level software, but what you’re really getting is a chatbot team from Reply.ai.

Reply.ai Pricing: No pricing available. You’ll have to schedule a demo to talk pricing with Reply.ai.

#18. Best Enterprise Chat Software: Ada

Ada is a no coding required chatbot builder that’s focused on use cases which require the collection of personal information within chat, and then providing replies based on customer orders, accounts, bookings, passwords, etc.

• No coding required, drag and drop editor
• Machine learning and NLP
• Bots for Facebook Messenger, WeChat and WhatsApp
• Audience segmentation tools
• Proactive chat
• Analytics
• Data security features

• Best for: Telecom; industries like finance which require secure data capture and storage; companies that need to provide service to accounts, plans and bookings; and need for proactive chat.
• Audience segmentation and targeting based on user behavior and attributes.

• For ecommerce companies, there’s no in-chat payments option native to the platform.
• Lacks chat history, which is a deal breaker for many.
• No automated sequencing or retargeting campaigns for Messenger.

Ada Pricing: Need to contact Ada or schedule a demo for pricing.

#20. Best Enterprise Chat Software: Drift

Drift is a platform that utilizes live chat and automated chatbot software.

• Mobile application
• Manage complex customer cases through tickets
• Option for automated messaging
• Automate activities with a chatbot
• Store data about visitors
• Marketing and sales automation
• Integrates with other business systems

• Strong lead generation features
• Ease of use
• Lots of automation tools to choose from

• Pricing is extremely high compared to the competition which offer similar or better feature sets, especially if you have multiple teams and want to route chats between them
• Mobile application and web chat has many bugs, for example it has an issue where the web chat thinks you are a returning visitor (eg: Hi, welcome back Sarah) even though you are not that person.
• Many competitors outscore Drift in key feature areas (like bot builder) and sell for a lower price
• The bot builder is less powerful than other products (MobileMonkey, ManyChat, Chatfuel, etc.) yet is only available in the enterprise edition
• No support for messaging (SMS, Facebook Messenger, WhatsApp, etc.)

Drift Pricing: Drift has a free plan that doesn’t include any notable features. After that, pricing begins at $50/mo and then jumps to $400/mo, $1500/mo and custom pricing with an additional charge for each user.

Congrats! You’ve gone through all 21 of the best enterprise chatbot platforms on the market.

To choose the proper enterprise chatbot solution platform one must take into account multiple considerations.

An enterprise must know what the chatbot will be used for, what they expect for ROI, and what their budget is to build and deploy the chatbot.

Step 1 - Determine what the chatbot will do. It is important to understand what functionalities a chatbot must have before comparing and contrasting potential enterprise chatbot platforms. Additionally, determine the budget available for the creation and administration of an enterprise chatbot solution.

Step 2 - Research potential enterprise chatbot platforms that fit with chatbot requirements. Determine how the platform will ensure the chatbot learns progressively, understands complex requests, and is deployable in a quick, secure way. Find out how much the platform will costs.

Step 3 - After comparing the multiple platforms considered for enterprise chatbot development, determine which platform best fits the requirements for said enterprise chatbot. Ensure the chatbot is programmed to fit the predetermined needs and is capable of handling the necessary functions.

Step 4 - Deploy the chatbot wherever it is deemed necessary. This can be on a number of platforms, such as web, SMS, Facebook, or other Messaging Apps.

• What are the costs to build and run the chatbot?
• What is involved in the contract?
• Are there any hidden fees?
• What kind of support is available?
• Will the chatbot be able to intelligently handle complex requests?
• Will the chatbot feature multiple language handling?
• Does the platform feature integration with other business systems and platforms?

We hope you’ve found the best enterprise chat software for your business. Please let us know what you think and if you feel other more qualified platforms should have made the list. Thank you!