The 29 Best Customer Service Chatbot Platforms to Maximize ROI

The 29 Best Customer Service Chatbot Platforms To Maximize Your ROI

The best customer service chatbot platforms in 2023 are guaranteed to improve engagement and customer experiences across your online channels.

They also have a proven ability to:

Reduce costs
Provide 24/7 assistance across multiple channels
Increase leads, conversions, sales, and customer satisfaction

Customer support chatbots make this possible because your visitors can immediately connect with you from your website, social media pages, in your mobile app, or wherever your chatbots are able to “live.”

Also consider that this is a nearly frictionless process, which is why engagement rates are astronomically higher than any other channel.

What are customer service chatbots and why should all businesses have them?

The short and simple answer to this question can be summarized with these three statistics:

Live chat increases conversions on your website by 45%.
Website engagement gets a 3x boost when having a customer service chatbot.
Consumers are 63% more likely to return to a website that has web chat.

Intelligent chatbots use your existing information and resources, like FAQs or knowledgebase articles to help answer and resolve customer questions. They can also be trained to give instant responses using your brand’s preferred tone of voice.

This means quick, more consistent customer service and just as important, less repetitive questions your customer support agents need to answer.

You should consider adding a customer service chatbot to your website if:

There’s an opportunity or need to provide support across multiple channels.
You want to be able to provide 24/7 support.
Reducing your customer service costs while providing better customer service sounds appealing to you!

The following 29 chatbot platforms have been highly vetted and qualified to make the best customer service chatbot platforms list in 2023.

#1. Best Customer Service Chatbot: MobileMonkey

MobileMonkey is an all-in-one chatbot platform that supports web chat, live chat, SMS and Facebook Messenger bots, and omnichannel marketing. The platform is rare in that it has very suitable solutions for both small business and enterprise-level clients, as well as both marketing and customer support teams.

Mobile Monkey Features:

Multi-channel chatbot platform on web and mobile app
Native web chat, Facebook Messenger, and SMS marketing tools
Visual-flow chatbot builder and editor
Chatbot templates
Multilingual
Zapier and other integrations
Always mobile-friendly
AI bots route requests and automate repetitive FAQs
Custom live chat handoff triggers
Analytics and reporting

Pros - MobileMonkey:

Extensive suite of chatbot tools and automation.
Mobile chat app with advanced support features.
Surprisingly easy to use for such a robust platform.
Chatbot builder and workflows.
Works across many channels (SMS, web chat, Messenger) and unifies all conversations in one inbox.
Unlimited contacts and leads on all plans.
Huge user community.

Cons - MobileMonkey:

Frequently updating user interface due to new features

MobileMonkey Pricing: You can get started building bots with a non-expiring version of MobileMonkey for free. If you need advanced automation and integrations, pricing then starts at $14.25/mo, and goes up to $299/mo.

#2. Best Customer Service Chatbot: Freshdesk

Freshdesk is an omnichannel, AI-driven, self-service chatbot solution for customer service that has solutions for both small business and enterprise clients.

Freshdesk Features:

Email and chat support solutions
Omnichannel, AI & self service
SLA management and custom ticket status
Canned responses
Dashboard comes with event timeline, user info and social profiles
Reporting and analytics

Pros - Freshdesk:

Streamline customer conversations in one place.
Automate your repetitive work and save time.
Good team collaboration with Team Huddle, Shared Ownership, Linked Tickets, and Parent-child Ticketing features.

Cons - Freshdesk:

Hard to transfer chats and poor timely notifications have been reported as issues. One user reported a 10 second lag time from trying to start a chat with a visitor, to the chat box actually appearing in-front of the visitor.
Analytics dashboard can become unreliable without proper maintenance.
Freshchat (Freshdesk’s chatbot) is apparently not of the same quality as Freshdesk.

Freshdesk Pricing: Freshdesk has five pricing tiers, starting with a free plan. The free plan is enough to get an idea of what the platform looks like, but it won’t provide you with enough power for a sales or support team. After the free plan, pricing starts at $15 per agent / per month (e.g. 2 agents = $30/mo), and then goes up to $109 per agent / per month, which is their Enterprise level pricing. Features needed is what will move you and your team into higher pricing tiers.

#3. Best Customer Service Chatbot: ItsAlive

ItsAlive is a chatbot building platform to easily build chatbots and services. The platform uses “recipe” workflows, and has a couple other features which make it unique from other chatbot platforms.

ItsAlive Features:

Recipe workflows
Persistent Menu that’s always available to users
Broadcast automated messages after live chat sessions
Facebook Messenger bot builder
Unanswered questions tab
Intercom integration
Notifications and alerts
Analytics dashboard

Pros - ItsAlive:

Once you understand the recipe workflow, you can very quickly build a conversation.
Persistent menu feature allows you to create a menu that is always visible to the user. This can come in handy if the user wants to navigate back to a certain point in the bot or misclicks and goes down the wrong conversational path.
Unanswered questions tab allows you to look at all the questions that the bot was unable to answer.
Solid user interface that’s easy to navigate.

Cons - ItsAlive:

Visual builder is lacking abilities that many other platforms have, such as a bird’s eye view of your bots.
Inability to test your bots without testing them in Facebook Messenger.
Fairly limited use cases, as the product is built almost entirely for Facebook Messenger apps.
Unable to unlock full feature set unless you negotiate Enterprise plan pricing.

ItsAlive Pricing: ItsAlive has 5 pricing tiers. The Free plan gives you 1 chatbot and up to 1,000 messages per month, but doesn’t include any advanced features. The Solo plan is $19/mo and includes 5,000 messages, and some advanced features. The Plus plan is $49/mo, you get 2 chatbots and up to 20,000 monthly messages, as well as a few additional advanced features. At $99/mo, the Pro plan gets you 5 bots and up to 100,000 messages per month. Finally, the Enterprise plan unlocks all features and unlimited bots and messages per month.

#4. Best Customer Service Chatbot: Bold360

Bold360 is a conversational AI and live chat platform with customer engagement and customer service features.

Bold360 Features:

Customer engagement tools
Internal network systems for HR & IT
Powerful chatbot and automation
APIs and SDKs

Pros - Bold360:

Tightly integrated live agent and chatbot makes bot to human handoff simple and quick.
Powerful platform with a long list of features.

Cons - Bold360:

Owned by LogMeIn, this software has security features and a UI/UX that feels outdated and hinders the productivity of the end users. Parts of the platform feel like a legacy system, and although you have everything you need and more with Bold360, it’s just not as smooth or visually appealing as many of the new customer service chatbots on the market.
Integrations and custom development on the platform are overly complex for 2023 or beyond.

Bold360 Pricing: There are five pricing tiers for Bold360, however, all of them require you contact the company to request a quote. Although each tier clearly states what’s included in the package, without any pricing available, the tiers do feel a bit silly to post publicly.

#5. Best Customer Service Chatbot: Reply.ai

Reply.ai is built with answering customer questions in mind. Its goal is to us AI to deflect support volume on your digital channels without compromising on customer experience.

Reply.ai Features:

Customer service bots
Ecommerce bots for Shopify, Magento, Salesforce Commerce
Zendesk, Kustomer, and Khoros AI solutions
Allows for 24/7 support of your customers
Build bots for Facebook Messenger, WhatsApp and other platforms
Analytics and reporting
Visual bot builder
Bot to human handoffs

Pros - Reply.ai:

Strong for customer support and answering your most commonly asked questions.
Dedicated support, advanced reporting, enterprise-ready software

Cons - Reply.ai:

Company focus is mostly on deflecting support tickets for larger companies. Bots can do a lot more, and many of their competitors have those tools as well.
Until NLP and AI heavy chatbots are able to hold real conversations, it feels like you’re paying for enterprise level software, but what you’re really getting is a chatbot team from Reply.ai.

Reply.ai Pricing: No pricing available. You’ll have to schedule a demo to talk pricing with Reply.ai.

#6. Best Customer Service Chatbot: Botsify

Botsify is a platform that allows a business to create a chatbot without having to code for Messenger, Slack, or a website. For larger clients, Botsify offers fully managed plans and their platform is diverse enough to support enterprise level clients.

Botsify Features:

Visual flow bot builder and editor
Chatbot templates
Store user data
AI/machine learning
Keyword auto-responses
Multilingual chatbots
Enable bot to send email notifications
Alexa voice bot
Integrate with other business systems

Pros - Botsify:

Quick and easy to set up a bot
Basic machine learning features
Basic analytics
Integrations assist in using data from website to chatbot

Cons - Botsify:

Advanced responses require hardcoded dynamic API-based responses
Pricing based on the number of subscribers
Limited number of contacts in the pricing model, which quickly becomes $300/mo
Chat capture feature is free only during the 14-day trial, and with a single chatbot
No multi-channel marketing features (Facebook Messenger only)

Botsify Pricing: After a free 14-day trial, Botsify starts at $50/mo with up to 30K contacts. After that, it jumps to $300/mo for unlimited contacts.

#7. Best Customer Service Chatbot: Flow XO

Flow XO is another more complete solution for building chatbots, hosting them and deploying them across different channels/platforms. Although it fits into the enterprise chat software category, Flow XO has very reasonable pricing and solutions for small and medium-sized businesses as well.

Flow XO Features:

Virtual welcome mat for visitors
Lead capture tools
Live chat
Ability to answer simple questions
Accept payments through your bot
Messenger, Slack, Telegram, Twilio, web chat

Pros - Flow XO:

No coding skills required and easy to use user interface (UI).
Not only limited to Facebook Messenger. You can also build chatbot widgets for your website or integrate them with suitable third-party platforms.

Cons - Flow XO:

Although the user interface is elegant, the ability to actually create a bot in a reasonable amount of time is a problem.
No easy human to bot handoff, making your bot largely responsible for all customer and site visitor interactions. Lots could go wrong here.

Flow XO Pricing: Flow XO has a free account to get started. Paid versions start at $19/month, which gets you 5,000 interactions and you can add 25,000 by paying an extra $25/month and add five more bots for an extra $10/month.

#8. Best Customer Service Chatbot: Acquire.io

Acquire helps support teams solve customer issues quickly and easily chatbots and automation. They refer to themselves as an all-in-one customer service platform. Acquire is designed to streamline customer conversations for sales, support and onboarding.

Acquire Features:

Unified agent view
Live chat
Chatbot
Integrations
Sales, support, and onboarding tools
Analytics
Video and voice
Web and in-app controls

Pros - Acquire:

In addition to live chat, Acquire also has profile management, user records, as well as video and voice call functionality for conversations that require escalation.
Recently, Acquire has added many more integrations, making the platform much more scalable and useful to a wider range of users.

Cons - Acquire:

Many reviews find Acquire to be expensive and have less features when compared to the competition.

Acquire Pricing: Book a demo meeting with Acquire in order to obtain pricing details.

#9. Best Customer Service Chatbot: SnapEngage

SnapEngage is a dedicated chat solution built for customer support and engagement.

SnapEngage Features:

Sales tools: capture, qualify, convert leads
Customer service and engagement tools
Healthcare / HIPAA compliant chat
Omnichannel solutions: SMS, web chat, Twitter, Facebook Messenger, WeChat

Pros - SnapEngage:

Quick and easy setup.
Help desk integrations with Zendesk, Salesforce, Dynamics 365, and others.

Cons - SnapEngage:

Somewhat dated looking user interface.
Limited amount of integrations.

SnapEngage Pricing: SnapEngage has 3 pricing tiers starting at $16 per user, per month. The mid-level plan starts at $26 per user, per month. And then the Enterprise plan starts at $40 per user, per month.

#10. Best Customer Service Chatbot: WP-Chatbot

WP Chatbot is probably the best WordPress chatbot on the market, which is why it comes in at #3 on the list. It’s a quick and easy way to get a sophisticated web chat app onto any WordPress site.

WP-Chatbot Features:

One-click-install for WordPress
Custom greeting messages
Add Messenger customer chat in web applications
Multiple languages supported
Traditional live chat and robust chatbot builder

Pros - WP-Chatbot:

Super easy to install.
Team-friendly inbox for your marketing, sales and support teams
Full integration with MobileMonkey
Complete chat history and contacts storage
Detailed positioning, customization and branding

Cons - WP-Chatbot:

Requires Facebook Messenger

WP-Chatbot Pricing: WP-Chatbot is free to get started. If you want the enhanced website chat widget for WordPress, pricing starts at $48/year total.

#11. Best Customer Service Chatbot: DialogFlow

DialogFlow is a Google bot-building framework that gives users new ways to interact with your product by building engaging voice and text-based conversational interfaces. It’s one of the most powerful platforms on the market if you have the resources to build on their framework.

DialogFlow Features:

Facebook Messenger bots
Google Assistant, Amazon Alexa, Cortana integrations
Available to use on website and mobile apps

Pros - DialogFlow:

Advanced natural language processing (NLP).
Number of marketing channels to choose from.
Optimized for Google Assistant.
Strong machine learning capabilities.

Cons - DialogFlow:

Usage is limited without ability to code.
Limited languages available.
Focus on NLP is heavy, so setup and training for DialogFlow takes longer than competitive platforms.
No broadcasting (message blast) option.

DialogFlow Pricing: DialogFlow has a free plan available. The product is priced monthly based on the edition and pricing plan you choose, along with the requests made each month. Pricing is more complicated than other platforms, so take a look for yourself if interested: DialogFlow Pricing

#12. Best Customer Service Chatbot: Ada

Ada is a no-code chatbot builder that’s focused on fully automated customer experiences, use cases which require the collection of personal information within chat, and then providing replies based on customer orders, accounts, bookings, passwords, etc.

Ada Features:

Automated customer experiences
No coding required, drag-and-drop editor
Advanced machine learning and NLP
Bots for Facebook Messenger, WeChat and WhatsApp
Audience segmentation tools
Proactive chat
Analytics
Data security features

Pros - Ada:

Best for: Telecom; industries like finance which require secure data capture and storage; companies that need to provide service to accounts, plans and bookings; and need for proactive chat.
Audience segmentation and targeting based on user behavior and attributes.

Cons - Ada:

For ecommerce companies, there’s no in-chat payments option native to the platform.
Lacks chat history, which is a deal breaker for many.
No automated sequencing or retargeting campaigns for Messenger.

Ada Pricing: Need to contact Ada or schedule a demo for pricing.

#13. Best Customer Service Chatbot: Conversable

Conversable is a managed enterprise chatbot service provider with messaging and voice conversational platform for designing, building and distributing AI-enhaced messaging and voice experiences.

Conversable Features:

Messaging and voice conversational marketing
Visual chatbot builder
AI training tools for insights
Customer management system (CMS)
Marketing tools
API interface
Analytics and reporting tools
Pre-built bot templates
Interactive conversation editor

Pros - Conversable:

Create conversational campaigns for multiple channels, including Facebook Messenger, Twitter, Amazon Alexa, Google Assistant, SMS, Web Chat.
Provide strategic advice, service, support, SLAs, and data security.

Cons - Conversable:

User friendliness is the main objection to using Conversable
Not suitable for small or even most medium sized businesses

Conversable Pricing: Need to contact Conversable for pricing.

#14. Best Customer Service Chatbot: Pandorabots

Pandorabots is an open-source website allowing people to build and publish chatbots on the web.

Pandorabots Features:

AIML is the main differentiator
Voice enabled for speech-to-text and text-to-speech
Mobile support
Web hosting and publishing
Free documentation and training
Multilingual
Context-aware
Web-based development tools
Conversational logs
Integrate with external knowledge sources
RESTful APIs

Pros - Pandorabots:

Open source platform, so you can own and download your code
Deploy to messaging or voice channels
If you’re willing to build your own bot, lots of flexibility and can easily build high performance bots

Cons - Pandorabots:

The use of pure AIML requires that you define your own input/output pairs
Not advisable to build your bot using Pandorabots and then host it somewhere else

Pandorabots Pricing: Pandorabots does have a free 14 day trial. Pricing after that starts at $19/mo, the next plan is $199/mo, and then above that is Enterprise pricing.

#15. Best Customer Service Chatbot: ChattyPeople

Chattypeople is a chatbot platform for creating an AI chatbot on Facebook with integrated Facebook commerce. Ideal for entrepreneurs and marketers in small companies that want enterprise level technology.

ChattyPeople Features:

Facebook Messenger bots
Facebook commerce bots
Shopify integration to Facebook
AI/machine learning technology

Pros - ChattyPeople:

No coding required. Create a Facebook messaging bot quickly and easily.
Perfect for small businesses that want enterprise level technology.

Cons - ChattyPeople:

Focused primarily on Facebook Messenger

ChattyPeople Pricing: Chattypeople is free to get started. If you need advanced automations and integrations, pricing then starts at $14.25/mo, and goes up to $299/mo.

*NOTE: Chattypeople was acquired by MobileMonkey (#1 on this list) in 2018.

#16. Best Customer Service Chatbot: ActiveChat

ActiveChat is built for ecommerce and customer service. The platform works across Facebook Messenger, Twilio SMS, and has integrations for Shopify and WooCommerce.

ActiveChat Features:

Available channels: Facebook Messenger, Twilio SMS
Ecommerce platform integrations with Shopify and WooCommerce
CRM integrations
Visual chatbot builder
Can connect your live chat support framework

Pros - ActiveChat:

Easy to get started with visual chatbot builder and LEGO for chatbots.
Ability to add timers and delays which make the bot more natural feeling than many other chatbots.
Ecommerce tools for cart abandonment.

Cons - ActiveChat:

Pricing is high compared to competitors who have more robust feature sets.

ActiveChat Pricing: Free plan provides single bot with up to 500 monthly active users, but lacks many features. Starter plan is $19 a month and gives you one bot with up to 1,000 monthly active users. Architect plan is $49 a month where you get access to all features. And the Agency bot is $249/mo, which gets you ten bots for 50K monthly active users and access to all features.

#17. Best Customer Service Chatbot: Xenioo

Xenioo is another “all-in-one” multi-channel chatbot platform. They have chatbots for customer service/support, Facebook Messenger, Whatsapp, and website.

Xenioo Features:

Multi-channel: FB Messenger, Whatsapp, Telegram, Amazon Alexa, Google Assistant, Slack, website, and custom built chatbots
Voice enabled chat
Conversation history
Chatflow designer and editor
Preview and debug feature
AI engine with custom NLP intents
Team features for support

Pros - Xenioo:

Lots of channels to take advantage of for marketing and sales purposes.
Freely edit and modify your chatbot without affecting the active bot.

Cons - Xenioo:

Until you get to Agency pricing, you only have email support from the Xenioo team.
User interface is outdated.

Xenioo Pricing: Xenioo has a free plan, and then pricing starts at $29.99/mo. Pricing is relatively straightforward, based on the number of bots you build and the number of messages you send per month. The highest of the three priced plans is $250/mo, which gets you all the features, 100 chatbots, and 350K messages per month.

#18. Best Customer Service Chatbot: Converse AI

SmartSheet’s Converse AI is a platform to build, train and launch chatbots for medium to large sized companies.

Converse AI Features:

FAQ handling
Automated workflows
Integrations to internal tools
Surveys and notifications
Quick start templates
Voice, image and video support
Drag and drop chatbot builder

Pros - Converse AI:

Wide range of integrations in addition to Facebook Messenger, including Slack, Smooth, Nexmo, Salesforce, Stripe, and PayPal.

Cons - Converse AI:

Interface and user experience is complex and takes time getting used to.

Converse AI Pricing: No pricing available online for Converse AI. You’ll need to contact their team to negotiate pricing.

#19. Best Customer Service Chatbot: Engati

Engati chatbots deliver comprehensive customer support, automated sales and marketing, as well as intelligent HR management.

Engati Features:

Conversation flow builder
Machine learning and proprietary NLP
Multilingual
Web chat, live chat, mobile, social media bots
Bot templates
Broadcasting and campaign management
Ecommerce tools
Voice bots
Mobile SDKs
Analytics

Pros - Engati:

Platform is code-free and supports Facebook Messenger, KiK, Telegram, Slack, and other platforms.
Advanced integrations framework for JSON Rest APIs with many OOB integrations.
Omnichannel - meaning you can build one bot and deploy it across 14+ channels, including web chat, mobile, and social media.

Cons - Engati:

You need to get to the Enterprise level pricing in order to take advantage of live chat, the automated FAQ builder, voice interactions, and data retention.
Hard to get started and little tutorials or documentation to help with that.

Engati Pricing: Free plan allows up to 1K interactions, 2 bots, and 1 brand. After that, Professional plan pricing starts at $19/mo for up to 10K interactions, 5 bots, and 1 brand. Business plan pricing is $50/mo for up to 30K interactions, 20 bots, and 1 brand. Anything above those thresholds requires you contacting Engati for enterprise pricing.

#20. Best Customer Service Chatbot: Pypestream

Pypestream is a bot building framework that uses conversational AI, APIs and integrations to drive online commerce primarily for travel, insurance and financial businesses.

Pypestream Features:

NLP, voice capabilities
AI/machine learning and training
Scheduling tools
Data encryption
In-chat payments
Surveys
Notifications and triggers
Live chat takeover
Analytics

Pros - Pypestream:

Provides appealing features for travel, insurance and finance industries. For example, their in-chat bookings tool facilitates the scheduling of activities, concierge services, as well as in-chat services for loyalty programs, coupons, travel insurance, and more.

Cons - Pypestream:

Does not provide for publishing to Facebook Messenger and other popular chat platforms.
No pre-built integrations with live chat and email vendors.

Pypestream Pricing: Pypestream requires you to get in touch with them for pricing details.

#21. Best Customer Service Chatbot: Kayako

Kayako Features:

Live chat
Help center
Analytics
Customer journey
Messenger chatbot
Shared team inbox
Ecommerce support

Pros - Kayako:

Native integration with help desk
Live chat agent routing
Many integrations
Customer activity tracking and analytics

Cons - Kayako:

Uses unique reporting language, like SQL, which you need to learn
Integration options very limited
Lots of complexity that other platforms do not have

Kayako Pricing: Five different plans for chat and customer service tools, ranging from free to $59/mo per agent.

#22. Best Customer Service Chatbot: ZoConvert

ZoConvert aims to make it quick and easy to create Facebook Messenger bots with marketing, sales, and support tools.

ZoConvert Features:

Facebook Messenger bot
Shopify integration
Affiliate program
Automated messaging

Pros - ZoConvert:

Created with Shopify ecommerce storefronts in mind. Works great to recover abandoned carts and to solve other common ecommerce pain points.

Cons - ZoConvert:

Limited to Facebook Messenger, so if someone isn’t signed into Messenger, or doesn’t use Facebook Messenger, you’ll have difficulty capturing customer information and the checkout/buying process for customers will be troublesome.

ZoConvert Pricing: ZoConvert is another pay-as-you-go pricing model, based on the number of subscribers you have each month. Your first 100 subscribers are free. After that, there are four additional pricing tiers. For 1K subscribers, you pay $19/mo; 5K subscribers is $59/mo; 20K subscribers is $99/mo, and above that you’ll need to contact ZoConvert for pricing.

#23. Best Customer Service Chatbot: Drift

Drift is a platform that utilizes live chat and automated chatbot software.

Drift Features:

Mobile application
Manage complex customer cases through tickets
Option for automated messaging
Automate activities with a chatbot
Store data about visitors
Marketing and sales automation
Integrates with other business systems

Pros - Drift:

Strong lead generation features
Ease of use
Lots of automation tools to choose from

Cons - Drift:

Pricing is extremely high compared to the competition which offer similar or better feature sets, especially if you have multiple teams and want to route chats between them
Mobile application and web chat has many bugs, for example it has an issue where the web chat thinks you are a returning visitor (eg: Hi, welcome back Sarah) even though you are not that person.
Many competitors outscore Drift in key feature areas (like bot builder) and sell for a lower price
The bot builder is less powerful than other products (MobileMonkey, ManyChat, Chatfuel, etc.) yet is only available in the enterprise edition
No support for messaging (SMS, Facebook Messenger, WhatsApp, etc.)

Drift Pricing: Drift has a free plan that doesn’t include any notable features. After that, pricing begins at $50/mo and then jumps to $400/mo, $1500/mo and custom pricing with an additional charge for each user.

#24. Best Customer Service Chatbot: Verloop

Verloop is a platform for personalized conversations with leads, and focuses in converting those leads into paying customers. They also have bots for Shopify, WordPress, and Magento.

Verloop Features:

Bots for Messenger, website, in-app
Ecommerce bots for Shopify, Wordpress, and Magento
Chatbot-to-human handoff for support
Code free, drag and drop interface
APIs, webhooks
Analytics, sentiment analysis
Answer visitors FAQs

Pros - Verloop:

Easy to implement and has many integrations.

Cons - Verloop:

Ability to create chatbot conversational flows is limited.
No ability to broadcast, which limits your capabilities with the platform.

Verloop Pricing: Verloop’s pricing is either free or negotiated once you need to upgrade. There’s a free forever Starter plan for up to 500 monthly conversations, which includes features like FAQ automation, bot builder, live chat, CRM integration and Facebook Messenger bots. Then there’s a Enterprise plan which includes all features, for which you’ll need to contact Verloop to negotiate pricing.

#25. Best Customer Service Chatbot: LiveChat

LiveChat is a simple chat window that can be installed on any website to provide live chat support or integrate with chatbot.com to create a chatbot for the window.

LiveChat Features:

Web, desktop, and mobile applications
Ticketing system
Chat window customization
Reporting and analytics
Sales and goals tracking
Integration with other business systems
Create a chatbot by integrating with chatbot.com

Pros - LiveChat:

Feature-rich platform
Many integrations
Good design
Predefined responses for FAQs
Chat widget customization

Cons - LiveChat:

Automation toolset is far worse than competitors
High pricing in comparison to competitors with similar feature sets
Poor multilingual compatibility
Standalone app that has a separate WordPress plugin
Premium plans are relatively expensive and features in the Starter Plan are very limited

LiveChat Pricing: LiveChat has no free plan available. Starter Plan is $19/mo per user and before you get to Enterprise level pricing, there is a $149/mo per user plan.

#26. Best Customer Service Chatbot: Odus.ai

Odus.ai is a conversational AI-based chatbot platform with an intuitive and non-programming interface.

Odus.ai Features:

Customer support automation
Team offers custom built integrations with other software
Vocie calls and text messages connection via third party providers
Multilingual assistants
User segmentation
Analytics of scenarios, conversations and dialogs

Pros - Odus.ai:

Full automation of customer support with patented technology
Focused on the AI side of their chatbot, so potential upside could be high.
Works across multiple platforms like Facebook Messenger, WhatsApp, Telegram and others.
Can use to sell your products by connecting your product database or connecting to Shopify.

Cons - Odus.ai:

Not an easy to use or intuitive platform when you first get started. No conversation flow builder like most other chatbot platforms.
Relying on AI/machine learning to accurately answer questions and provide good customer service 99% of the time is unrealistic in 2023. Prepare for to deal with some people being upset with your bot.
Not built for marketers. This tool is almost strictly used for customer service.

Odus.ai Pricing: On the Odus.ai free plan, you get limited access and 5 free templates. The basic plan offers full platform access at $0.005+ per request. And the premium support plan provides expert support for $245+ per month.

#27. Best Customer Service Chatbot: Zendesk Chat

Zendesk is a help desk software that uses live chat as a communication feature.

Zendesk Chat Features:

Organize customer requests into tickets
Prioritizing tickets
Team cooperation
Set up predefined responses to queries
Mobile application
Track chat volume

Pros - Zendesk Chat:

Good live visitor tracking
Lots of useful triggers
Affordable pricing
Monitor data in real-time
Track operator productivity

Cons - Zendesk Chat:

Too advanced if you’re looking for a simple live chat app
Not a native WordPress plugin
Limited features in the free version
Extremely expensive

Zendesk Chat Pricing: Zendesk Chat has a free trial, after that the platform can become quite expensive, but starts at $14/mo per user (just for the chat feature), and then quickly goes up to $199/mo per user and beyond.

#28. Best Customer Service Chatbot: Intercom

Intercom is a live chat and automation platform that you can use to identify and qualify leads, provide real-time prospect and customer support, and build custom chatbots.

Intercom Features:

Native mobile applications
Conversation performance and analytics
Automated messaging
Store data about visitors
Integration with other business systems

Pros - Intercom:

Robust platform
Supports bots and live chat
Options to create custom chatbots

Cons - Intercom:

Limited to your website only
Custom chatbots are very expensive (additional $500/mo)
Non-flexible pricing model
Customer support is only through chat - frustrating for such an expensive platform

Intercom Pricing: Pricing is complicated with Intercom. There are a-la-carte products available, however, you almost always need multiple products to achieve your business goals. To have all the features listed here, and to qualify Intercom in the web chat apps category, you’re looking at at least $1,000/mo or more just to get started.

#29. Best Customer Service Chatbot: Helpcrunch

Helpcrunch is a multi-language live chat tool that has intriguing marketing automation features, but does not yet have bots and bot automation. However, bots are soon to come, so we’ve added this to the list, as they have a promising future that’s worth taking note of.

Helpcrunch Features:

Build chatbot with visual flow builder and editor
Live chat
Email marketing
Knowledge base
Mobile aps & SDK
Auto messages
Help desk
Pop-ups
Integrations

Pros - Helpcrunch:

Automation for customer segmentation and email
Ability to offer live chat in different languages
Easy to use and get started

Cons - Helpcrunch:

Still no chatbot or chatbot automation available (coming soon)
No real-time view of current site visitors
No integration with Facebook or other major social platforms

Helpcrunch Pricing: Unlimited contacts on all plans. Plans start at $15/mo per team member for 1 chat widget, and $25/mo per team member for 5. Must speak with them for Enterprise accounts.

How to choose the best customer service chatbot for your business

It’s necessary to choose a chatbot platform that includes features inherent to customer support chatbots, including machine learning and natural language processing capabilities and/or options for a live operator to take over the chat interaction.

Step 1 - Consider the features that you want your customer service chatbot to have. Will it have a specific personality, or will it simply be there as an automated question-answer service for your customers? What will be the extent of the chatbot’s functionality? You will also need to know whether or not you want the customer support chatbot to collect user data while performing its usual duties.

Step 2 - Shop the platforms available to you and the extent of chatbot functionality they offer in consideration with your preferred chatbot budget. The budget includes the price of the platform, the chatbot creation (if you are hiring someone else to do it), deploying the bot, and the maintenance of the bot afterwards. Understand who covers maintenance of the bot.

Step 3 - Choose the platform that best fits your budget and your needs for your customer service chatbot.

We hope you’ve found the best customer service chatbot soluiton for your business. Please let us know what you think and if you feel other more qualified platforms should have made the list. Thank you!

The Best Customer Support Chat Software of 2023

The 29 Best Customer Service Chatbot Platforms To Maximize Your ROI

What are customer service chatbots and why should all businesses have them?

#1. Best Customer Service Chatbot: MobileMonkey

#2. Best Customer Service Chatbot: Freshdesk

#3. Best Customer Service Chatbot: ItsAlive

#4. Best Customer Service Chatbot: Bold360

#5. Best Customer Service Chatbot: Reply.ai

#6. Best Customer Service Chatbot: Botsify

#7. Best Customer Service Chatbot: Flow XO

#8. Best Customer Service Chatbot: Acquire.io

#9. Best Customer Service Chatbot: SnapEngage

#10. Best Customer Service Chatbot: WP-Chatbot

#11. Best Customer Service Chatbot: DialogFlow

#12. Best Customer Service Chatbot: Ada

#13. Best Customer Service Chatbot: Conversable

#14. Best Customer Service Chatbot: Pandorabots

#15. Best Customer Service Chatbot: ChattyPeople

#16. Best Customer Service Chatbot: ActiveChat

#17. Best Customer Service Chatbot: Xenioo

#18. Best Customer Service Chatbot: Converse AI

#19. Best Customer Service Chatbot: Engati

#20. Best Customer Service Chatbot: Pypestream

#21. Best Customer Service Chatbot: Kayako

#22. Best Customer Service Chatbot: ZoConvert

#23. Best Customer Service Chatbot: Drift

#24. Best Customer Service Chatbot: Verloop

#25. Best Customer Service Chatbot: LiveChat

#26. Best Customer Service Chatbot: Odus.ai

#27. Best Customer Service Chatbot: Zendesk Chat

#28. Best Customer Service Chatbot: Intercom

#29. Best Customer Service Chatbot: Helpcrunch

How to choose the best customer service chatbot for your business

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Compare features, pricing, and reviews from award-winning providers based on best fit for your business.

Use our Chat Match Tool to get started with Chatbots for Business

Compare features, pricing, and reviews from award-winning providers based on best fit for your business.

How many team members (marketing, sales, IT and customer support) will be involved in your chatbot system?

Compare features, pricing, and reviews from award-winning providers based on best fit for your business.

We're putting your report together.

Compare features, pricing, and reviews from award-winning providers based on best fit for your business.

What chat automation functions are most important to you? Check all that apply.

Compare features, pricing, and reviews from award-winning providers based on best fit for your business.

Who should we send the information to?

Compare features, pricing, and reviews from award-winning providers based on best fit for your business.

Who should we send the information to?

Compare features, pricing, and reviews from award-winning providers based on best fit for your business.

What is the best number to reach you?

Compare features, pricing, and reviews from award-winning providers based on best fit for your business.

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Use our Chat Match Tool to get started with
Chatbots for Business

Use our Chat Match Tool to get started with
Chatbots for Business