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Acquire io Review - Summary

What is Acquire io?

Acquire.io is live chat software designed to streamline customer conversations for sales, support, and onboarding using natively built video, audio, and screen share features.

What Acquire.io lacks that many other live web chat platforms do not, is a comprehensive set of chatbot marketing tools.

Acquire.io does utilize machine learning, had a code-free chatbot builder and allows you to build custom workflows. However, it’s also one of the more highly-priced live chat software and chatbot builders on the market.

The absence of more outbound marketing tools, along with having more native live chat agent tools, makes Acquire.io more of a niche product that comes at a particularly high price point.

Channels: Live chat

Pricing - Acquire io:

Overall Rating - Acquire io:

What You’ll Learn
Acquire.io Features
Integrations and API
Acquire.io Pricing
Pros and Cons - Acquire.io
Acquire.io Review - Final Analysis
Acquire.io Competitors and Alternatives
Frequently Asked Questions

Acquire io Features

  • Acquire io chat widget: Using the Acquire.io chat widget, you can chat with customers, sync your knowledge base, integrate chatbots, customize the user experience. The Acquire.io live chat widget has the ability to start an audio or video call and allows users to chat with text, GIFs, and attachments.
  • VoIP Calls & SMS: You can integrate VoIP and SMS to your digital customer service channels. Additionally, you can connect agents and departments in Acquire.io using VoIP to route customers to the right place.
  • Cobrowse and screen share: With the Acquire.io co-browse and screen share features, you can view and interact with your customers’ browsers with no downloads required for customers.
Acquire io review - Acquire io live chat widget
  • Acquire Chat mobile app: Acquire.io has a mobile application that allows you to view and chat with active, pending, and online visitors to your website. You can also launch audio and video calls with visitors and customers in the application.
  • Video calls: Video calls enable you to host virtual sales demos and support customers. Video calls can be recorded and do not require downloads for customers or agents.
  • Unified agent view: With Acquire io Unified View your communications live in one place. Your team can see all chats in one view, toggle between live chat, chatbots, and analytics, as well as respond to customers or escalate/transfer chats to another agent.
Acquire io review - Acquire Chat mobile app
Acquire io review
  • Knowledge base: You can integrate your knowledge base into your live chat with Acquire.io. By setting up the integration, you can then capture requirements, auto-suggest articles, and offer assistance for issues without needing a live support agent.
  • Analytics: Acquire.io analytics measure chatbot performance, knowledge base states, and live agent performance. Metrics included consist of total chats, answered chats, offline chats, missed chats, and average response times. Customer profiles include tags, notes, timeline, and other basic user data.
Acquire io review - Acquire io knowledge base
Acquire io review - Acquire io analytics

Acquire io Integrations

Acquire.io has 50+ integrations. These include integrations for sales, support, analytics, and social media.

Some of the most popular Acquire.io integrations consist of the following:

  • Salesforce
  • Clearbit
  • Zapier
  • Facebook
  • Zendesk
  • Hubspot
  • Slack
  • Twitter
  • Viber
  • Telegram
Acquire io review

Acquire io API and SDK

Acquire.io has a headless support API, a JavaScript (JS) API, Cobrowse API, webhook API, REST API, chatbot API, and knowledge base API.

Additionally, Acquire.io has a backend JS SDK, as well as an iOS and Android SDK for integrating Acquire.io into your own iOS or Android application.

Acquire io Pros and Cons

Pros - Acquire io

  • Built-in video and audio for live chat: The natively built audio and video chat tools that Acquire.io has are somewhat rare and can be very useful for live chat agents and support teams.
  • Integrations: With 50+ integrations, Acquire works with many of the tools commonly found in marketing stacks.
  • Live call and video recordings: The ability to record calls and video chats sets Acquire apart from some live chat support competitors, however, that’s only because this feature is built natively into the platform.

Cons - Acquire io

  • No outbound marketing tools: Acquire.io is lacking outbound marketing tools. If you’re looking for a chatbot built for marketing automation with omnichannel capabilities, Acquire.io is probably not the chatbot platform for you.
  • Limited marketing channels: Acquire.io doesn’t have a Facebook Messenger chatbot, a true SMS marketing option, and is almost solely built for live chat support. Many of the best web chat apps offer more marketing channels at a lower overall price point.
  • Pricing: For what Acquire.io offers from a feature and channel standpoint, the product is priced much higher than its direct competitors. The assumption is that Acquire io charges a premium for its built-in audio and video chat capabilities. However, with all of the cheap or free solutions available for those features, their value continues to decrease over time, while other chatbots built for marketing and sales have much more useful features and automation tools.

Acquire io Pricing

Acquire io just recently required you to contact them for pricing details. Furthermore, there is no free trial available as of April 2020.

Acquire.io pricing did exist with details earlier in 2020. So we can assume that pricing is still somewhat close to the following:

Earlier in 2020, Acquire io had three pricing tiers: Basic, Pro, and Enterprise.

The Basic pricing plan for Acquire.io was $300 per month + $40/month per additional agent. The Basic plan is for small companies and early-stage startups.

Acquire.io Pro pricing plan was $950 per month + $50/month per additional agent. The Pro plan is for medium-sized and growing businesses.

The Enterprise pricing plan for Acquire.io required you to contact Acquire for details. This is now the case for all pricing.

Acquire io review - Acquire.io pricing 2020

Acquire io Review - Final Analysis

Although Acquire.io is one of the better live chat software providers due to its built-in features for video, audio, and screen share, ultimately the platform is overpriced and lacking on the side of marketing.

When you can use tools like Zoom and Voyage for digital calls and recording at a fraction of the price, and get more features and functionality for video and audio, the value of Acquire io decreases compared to other live chat platforms that have marketing automation tools and multi-channel web chat apps as well.

This isn’t to say that Acquire.io is a great solution for many companies. However, the majority of businesses would benefit much more from omnichannel chatbots with outbound marketing tools that cost far less than the Acquire.io platform.

Acquire.io Competitors and Alternatives

At Chatbots.org, we’ve reviewed and ranked hundreds of chatbots and chat platforms. We also rank these chatbots by category.

Here’s how Acquire.io stacks up against the competition (#1 being the best) in the “Best Chatbot” categories the platform qualified for:

 

Customer Service Chatbots

Acquire.io: #8 out of 29.

Read More >>

Chatbots for Sales

Acquire.io: #12 out of 25.

Read More >>

Live Chat Software

Acquire.io: #13 out of 23.

Read More >>

Acquire io Frequently Asked Questions (FAQ)

Acquire io is live chat software designed to streamline customer conversations for sales, support, and onboarding using natively built video, audio, and screen share features. Acquire io is also commonly referred to online as Acquire, Acquire.io, and AcquireIO.

Chatbots provide instant responses to customers in the form of text, suggested articles, multiple-choice questions, website navigation, and more. Even though chatbots are able to resolve the majority of customer inquiries, they still can’t handle all customer inquiries, which is why the best live chat software will automatically route those conversations to live chat agents through alerts and notifications. By using both live chat agents and chatbots in harmony, you increase the chances of getting customers and website visitors to convert.

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