Bold360 Review - Summary
What is Bold360?
Bold360 is a conversational AI and live chat platform with customer engagement and customer service features. While Bold360 is one of the more comprehensive AI chatbot solutions on the market, it’s also one of the most expensive and not worth most companies time to consider.
How do we know Bold360 is expensive? After finding zero pricing information on Bold360 online, one of our team members did some undercover work and was told by a Bold360 sales rep that the typical deployment cost of Bold360 was between $60,000 and $100,000.
That’s how we know most companies will not want to consider Bold360 as their live chat solution. It’s a major expense, and once that contract to get started with implementation is signed, it’s going to be near impossible to get your money back if you’re not happy with the platform.
Bold 360 is a LogMeIn product that was acquired in 2017, and was formerly known as Nanorep. Nanorep was an innovative AI chatbot company from Israel, and that technology is now utilized to power Bold360 ai’s chatbot solution.
What LogMeIn has done quite well with Bold360 is its management and balance of the AI chatbot and live agent features. Bold360 doesn’t rely too heavily on either the technology or human elements needed to make use of the platform.
The biggest downside to Bold360 however, is the price point and the amount of maintenance required to keep the platform up-to-date and useful for your team. Ultimately, you’re not getting more measurable value from Bold360 than you can with much cheaper live chat software platforms from an ROI or even feature-set standpoint.
Channels: Live chat, messaging apps, SMS
Pricing - Bold360:
Overall Rating - Bold360:
What You’ll Learn
Integrations and API
Pros and Cons - Bold360
Bold360 Review - Final Analysis
Bold360 Competitors and Alternatives
Frequently Asked Questions - Bold360