Octane AI Review - Summary

What is Octane AI?

Octane AI is focused on direct-to-consumer (D2C) ecommerce brands and provides Facebook Messenger and SMS chatbots primarily for Shopify store owners. Although Octane AI is great for this particular niche, it’s not for all ecommerce stores and is not an ‘all-in-one’ chatbot solution.

With Octane AI, you’ll gain access to chatbot tools for both Facebook Messenger and SMS marketing, from which you can run abandoned cart campaigns, answer customer questions, create conversational FAQs, send receipts and shipping notifications, and help your audience identify products to purchase.

Our conclusion after vetting Octane AI in-depth is that it’s a cool and upcoming ecommerce solution for a very particular group of Shopify storefront owners. The platform has some ecommerce specific tools that many chatbots are lacking, but the tools are extremely expensive for the overall value provided. Bottom line, make sure Octane AI is exactly what you’re looking for because there’s a lot that other ecommerce chatbots are capable of that Octane AI is not, and vice versa.

What You’ll Learn
Octane AI Features
Integrations and API
Octane AI Pricing
Pros and Cons - Octane AI
Octane AI Review - Final Analysis
Octane AI Competitors and Alternatives
Frequently Asked Questions - Octane AI

Octane AI Integrations

Octane AI has a good amount of integrations, and many of the most valuable are ecommerce focused, such as:

• Shopify and Shopify Plus
• Gorgias
• Yotpo
• ReCharge
• Privy
• Klaviyo
• Yext
• Demandware
• Zapier

To gain access to Octane AI integrations, you’ll need to upgrade to the Pro pricing plan.

Octane AI API and SDK

Octane AI does not currently have an API or SDK library available.

Octane AI Pricing

Octane AI has a 14 day free trial period, but no free plan available. Pricing varies based on active Messenger contacts and the number of SMS messages you send. So, keep in mind that this is where pricing starts for each plan, and pricing will go much higher once you add your contacts.

The Basic plan starts at $9 per month and includes unlimited Facebook messages, automated campaigns, and automated customer support. This is for merchants just starting out but includes all the features you should need to get started with Facebook Messenger marketing. SMS text messaging, as well as audience segmentation and targeting, however, are not included in the Basic plan.

The Pro plan starts at $209 per month and includes SMS at an additional cost of $0.02 per message. This plan is for fast-growing merchants and includes tools to grow and support your customer base through both Facebook Messenger and SMS. The Pro plan includes better support, onboarding help, customer segmentation and targeting, custom flows, security features, analytics, and integrations.

So, on the surface Octane AI looks pretty affordable. But if you play with their pricing calculator, as we did, you’ll quickly find that pricing for the majority of companies will be much more expensive.

In the screenshot example below, you’ll see that pricing for 50K monthly Facebook Messenger contacts, and 25K SMS text messages per month ($0.02 per SMS message) changes the pricing quite a bit. Here, the Basic plan is $700 per month, and the Pro plan is $1,400 per month.

Lastly, the Enterprise plan is for high-volume merchants using Shopify Plus or another comparable enterprise-level ecommerce platform. For pricing details on the Enterprise plan, you’ll need to request a demo with Octane AI. But to give you an idea of what Octane AI’s Enterprise plan pricing might look like, when we max out the Messenger contacts and SMS messages per month on the pricing calculator, we end up with the following:

Basic plan: 145K monthly active people + 145K SMS messages per month = $1,650 per month.
Pro plan: 145K monthly active people + 145K SMS messages per month = $4,750 per month.

Octane AI Competitors and Alternatives

At Chatbots.org, we’ve reviewed and ranked hundreds of chatbots and chat platforms. We also rank these chatbots by category.