ChatBots

Looking for the best Facebook Messenger chatbot tools?

Maybe you’re intrigued by the thought of giving personalized recommendations, daily updates, scheduling help, capturing leads, or something else. Or maybe you heard that Messenger chatbots can help you interact with customers for a fraction of the cost of a human counterpart.

We find it intriguing as well, which is why here at Chatbots.org, we keep a close eye on all the best Facebook Messenger chatbot tools available so that you can make an informed decision on which is best suited to your business needs.

Although there are many Messenger apps to choose from, there’s a clear consensus on which Messenger chatbot platforms are the leaders of the pack.

Table of Contents

#1. Facebook Messenger Chatbot Tools: MobileMonkey
#2. Facebook Messenger Chatbot Tools: Conversable
#3. Facebook Messenger Chatbot Tools: Botsify
#4. Facebook Messenger Chatbot Tools: Odus.ai
#5. Facebook Messenger Chatbot Tools: WP-Chatbot
#6. Facebook Messenger Chatbot Tools: Reply.ai
#7. Facebook Messenger Chatbot Tools: The Bot Platform
#8. Facebook Messenger Chatbot Tools: Automat
#9. Facebook Messenger Chatbot Tools: ChattyPeople
#10. Facebook Messenger Chatbot Tools: Kayako
#11. Facebook Messenger Chatbot Tools: ChatterOn
#12. Facebook Messenger Chatbot Tools: Pandorabots
#13. Facebook Messenger Chatbot Tools: DialogFlow
#14. Facebook Messenger Chatbot Tools: OctaneAI
#15. Facebook Messenger Chatbot Tools: TARS
#16. Facebook Messenger Chatbot Tools: Converse AI
#17. Facebook Messenger Chatbot Tools: It’s Alive
#18. Facebook Messenger Chatbot Tools: Flow XO
#19. Facebook Messenger Chatbot Tools: Engati
#20. Facebook Messenger Chatbot Tools: ActiveChat
#21. Facebook Messenger Chatbot Tools: Surveybot
#22. Facebook Messenger Chatbot Tools: ChatKit
#23. Facebook Messenger Chatbot Tools: Chatfuel
#24. Facebook Messenger Chatbot Tools: ZoConvert
#25. Facebook Messenger Chatbot Tools: ManyChat
#26. Facebook Messenger Chatbot Tools: Sequel
#27. Facebook Messenger Chatbot Tools: Botkit
#28. Facebook Messenger Chatbot Tools: Botsociety
Conclusion: Benefits of Using Web Chat Apps on a Website

What is a Facebook Messenger Chatbot?

Facebook Messenger chatbots are artificial intelligence computer characters that can hold conversations with humans from within the Facebook Messenger chat application.

Businesses can develop inexpensive, feature-rich automated chat solutions for customer communication ranging from customer service to entertainment to marketing and sales automation.

These solutions run on the end user's Facebook Messenger mobile app, desktop app, or on their business website for users with a Facebook Messenger login.

Facebook Messenger chatbots are a scalable and affordable solution that can help businesses operate at a high level on par with large scale systems.

Advantages of Facebook Messenger chatbots include the fact that there are over 1.4 billion active global users of Facebook Messenger.

Customers report instantaneity and convenience of communicating with service providers from the chat applications they already have as their top two reasons for favoring chat for customer service communications. This is followed by the benefit of retaining a persistent chat history, another unique advantage of chatbots in Facebook Messenger.

What can Facebook Messenger chatbots tools do for business?

• Identify and qualify leads
• Save time and money on customer care
• Reach your audience directly in real-time
• Handle ecommerce transactions
• Re-engage customers on multiple platforms

Here are the best Facebook Messenger chatbot tools for your business in 2023.

#2. Facebook Messenger Chatbot Tools: Conversable

Conversable is a messaging and voice conversational platform for designing, building and distributing AI-enhaced messaging and voice experiences.

• Visual chatbot builder
• AI training tools for insights
• Customer management system (CMS)
• Marketing tools
• API interface
• Analytics and reporting tools
• Pre-built bot templates
• Interactive conversation editor

• Create conversational campaigns for multiple channels, including Facebook Messenger, Twitter, Amazon Alexa, Google Assistant, SMS, Web Chat.
• Provide strategic advice, service, support, SLAs, and data security.

• User friendliness is the main objection to using Conversable
• Not suitable for small or even most medium sized businesses

Conversable Pricing: Need to contact Conversable for pricing.

#4. Facebook Messenger Chatbot Tools: Odus.ai

Odus.ai is a conversational AI-based chatbot platform with an intuitive and non-programming interface.

• Customer support automation
• Team offers custom built integrations with other software
• Vocie calls and text messages connection via third party providers
• Multilingual assistants
• User segmentation
• Analytics of scenarios, conversations and dialogs

• Full automation of customer support with patented technology
• Focused on the AI side of their chatbot, so potential upside could be high.
• Works across multiple platforms like Facebook Messenger, WhatsApp, Telegram and others.
• Can use to sell your products by connecting your product database or connecting to Shopify.

• Not an easy to use or intuitive platform when you first get started. No conversation flow builder like most other chatbot platforms.
• Relying on AI/machine learning to accurately answer questions and provide good customer service 99% of the time is unrealistic in 2023. Prepare for to deal with some people being upset with your bot.
• Not built for marketers. This tool is almost strictly used for customer service.

Odus.ai Pricing: On the Odus.ai free plan, you get limited access and 5 free templates. The basic plan offers full platform access at $0.005+ per request. And the premium support plan provides expert support for $245+ per month.

#6. Facebook Messenger Chatbot Tools: Reply.ai

Reply.ai is built with answering customer questions in mind. Its goal is to us AI to deflect support volume on your digital channels without compromising on customer experience.

• Customer service bots
• Ecommerce bots for Shopify, Magento, Salesforce Commerce
• Zendesk, Kustomer, and Khoros AI solutions
• Allows for 24/7 support of your customers
• Build bots for Facebook Messenger, WhatsApp and other platforms
• Analytics and reporting
• Visual bot builder
• Bot to human handoffs

• Strong for customer support and answering your most commonly asked questions.
• Dedicated support, advanced reporting, enterprise-ready software

• Company focus is mostly on deflecting support tickets for larger companies. Bots can do a lot more, and many of their competitors have those tools as well.
• Until NLP and AI heavy chatbots are able to hold real conversations, it feels like you’re paying for enterprise level software, but what you’re really getting is a chatbot team from Reply.ai.

Reply.ai Pricing: No pricing available. You’ll have to schedule a demo to talk pricing with Reply.ai.

#8. Facebook Messenger Chatbot Tools: Automat.ai

Automat is an enterprise-level, fully-managed chatbot provider. Tell them what you want, and they will build it for you.

• Conversational ads and landing pages
• Ecommerce bots
• Support bots
• FAQ and human handoff for support
• AI and machine learning features

• Multi-purpose bot platform with reach across different channels.
• Lots of support and custom build options from the Automat team.

• Not suitable for small and many medium sized businesses.
• Difficult to make small iterations and to build new bots quickly without the help of Automat team.

Automat Pricing: You can test out the platform for free. After that, pricing is negotiated.

#10. Facebook Messenger Chatbot Tools: Kayako

Kayako Engage is another help desk software platform that has a live chat feature for support.

• Live chat
• Help center
• Analytics
• Customer journey
• Messenger chatbot
• Shared team inbox
• Ecommerce support

• Native integration with help desk
• Live chat agent routing
• Many integrations
• Customer activity tracking and analytics

• Uses unique reporting language, like SQL, which you need to learn
• Integration options very limited
• Lots of complexity that other platforms do not have

Kayako Pricing: Five different plans for chat and customer service tools, ranging from free to $59/mo per agent.

#12. Facebook Messenger Chatbot Tools: Pandorabots

Pandorabots is an open-source website allowing people to build and publish chatbots on the web.

• AIML is the main differentiator
• Voice enabled for speech-to-text and text-to-speech
• Mobile support
• Web hosting and publishing
• Free documentation and training
• Multilingual
• Context-aware
• Web-based development tools
• Conversational logs
• Integrate with external knowledge sources
• RESTful APIs

• Open source platform, so you can own and download your code
• Deploy to messaging or voice channels
• If you’re willing to build your own bot, lots of flexibility and can easily build high performance bots

• The use of pure AIML requires that you define your own input/output pairs
• Not advisable to build your bot using Pandorabots and then host it somewhere else

Pandorabots Pricing: Pandorabots does have a free 14 day trial. Pricing after that starts at $19/mo, the next plan is $199/mo, and then above that is Enterprise pricing.

#14. Facebook Messenger Chatbot Tools: Octane AI

Octane AI is focused on direct-to-consumer (D2C) brands and provides chatbots geared towards ecommerce websites, and works primarily with Shopify stores.

• Facebook Messenger bots
• SMS text messaging bots
• Messenger ads
• Third party bot analytics integrations
• Follow-up messages
• Audience segmentation
• Order tracking, cart abandonment tools

• Strong for ecommerce, with many ecommerce platform integrations.
• Fairly robust platform with many options for ecommerce bots.

• To get access to all features, the platform becomes quite expensive compared to other competing products.

Octane AI Pricing: Octane AI has a 30 day free trial period. There are three pricing tiers after the 30 day trial. The Basic plan starts at $9 per month and includes unlimited Facebook messages, automated campaigns, and automated customer support. The Pro plan starts at $209 and includes SMS as well (at the additional cost of $0.02 per message). You can get the Premium, targeted at SMS-heavy merchants, for $999 or more, depending on your preferences.

#16. Facebook Messenger Chatbot Tools: Converse AI (SmartSheet)

SmartSheet’s Converse AI is a platform to build, train and launch chatbots for medium to large sized companies.

• FAQ handling
• Automated workflows
• Integrations to internal tools
• Surveys and notifications
• Quick start templates
• Voice, image and video support
• Drag and drop chatbot builder

• Wide range of integrations in addition to Facebook Messenger, including Slack, Smooth, Nexmo, Salesforce, Stripe, and PayPal.

• Interface and user experience is complex and takes time getting used to.

Converse AI Pricing: No pricing available online for Converse AI. You’ll need to contact their team to negotiate pricing.

#18. Facebook Messenger Chatbot Tools: Flow XO

Flow XO is a more complete solution for building chatbots, hosting them and deploying them across different channels/platforms.

• Virtual welcome mat for visitors
• Lead capture tools
• Live chat
• Ability to answer simple questions
• Accept payments through your bot
• Messenger, Slack, Telegram, Twilio, web chat

• No coding skills required and easy to use user interface (UI).
• Not only limited to Facebook Messenger. You can also build chatbot widgets for your website or integrate them with suitable third-party platforms.

• Although the user interface is elegant, the ability to actually create a bot in a reasonable amount of time is a problem.
• No easy human to bot handoff, making your bot largely responsible for all customer and site visitor interactions. Lots could go wrong here.

Flow XO Pricing: Flow XO has a free account to get started. Paid versions start at $19/month, which gets you 5,000 interactions and you can add 25,000 by paying an extra $25/month and add five more bots for an extra $10/month.

#20. Facebook Messenger Chatbot Tools: ActiveChat.ai

ActiveChat is built for ecommerce and customer support. The platform works across Facebook Messenger, Twilio SMS, and has integrations for Shopify and WooCommerce.

• Available channels: Facebook Messenger, Twilio SMS
• Ecommerce platform integrations with Shopify and WooCommerce
• CRM integrations
• Visual chatbot builder
• Can connect your live support framework

• Easy to get started with visual chatbot builder and LEGO for chatbots.
• Ability to add timers and delays which make the bot more natural feeling than many other chatbots.
• Ecommerce tools for cart abandonment.

• Pricing is high compared to competitors who have more robust feature sets.

ActiveChat Pricing: Free plan provides single bot with up to 500 monthly active users, but lacks many features. Starter plan is $19 a month and gives you one bot with up to 1,000 monthly active users. Architect plan is $49 a month where you get access to all features. And the Agency bot is $249/mo, which gets you ten bots for 50K monthly active users and access to all features.

#22. Facebook Messenger Chatbot Tools: ChatKit (Pusher)

ChatKit provides enterprise level solutions for automated messaging on Facebook Messenger, as well as SMS messaging and Google Chat.

• Facebook Messenger, SMS messaging, Google RCS
• 1:1 and group chat
• Media messaging
• Webhooks
• Push notifications
• Message history
• Admin roles and permissions
• Marketplace commerce bots

• Flexible and customizable using APIs and developers.
• Over 40 libraries and SDKs for multiple operating systems and programming languages.
• Wide range of integrations including Zendesk and Shopify.

• Not built for marketers out of the box. Developers are required to get the most out of the product.
• Don’t get a lot more in the Startup pricing plan than you do in the Free plan. To get a lot out of the platform you’ll need to pay at least $499/mo, and that still only gets you 15K unique contacts and 3 user seats. Pricing thresholds in general seem to be way off compared to other platforms.

ChatKit Pricing: Free version comes with 1K unique contacts, 200K messages, 2 user seats and standard support. From there, Startup pricing is $99/mo for 2.5K unique contacts, 500K messages, and 2 user seats. The Growth plan starts at $499/mo for 15K unique contacts, 3 million messages and 3 user seats. Above that you’ll need to contact ChatKit for negotiated pricing.

#24. Facebook Messenger Chatbot Tools: ZoConvert

ZoConvert aims to make it quick and easy to create Facebook Messenger bots with marketing, sales, and support tools.

• Facebook Messenger bot
• Shopify integration
• Affiliate program
• Automated messaging

• Created with Shopify ecommerce storefronts in mind. Works great to recover abandoned carts and to solve other common ecommerce pain points.

• Limited to Facebook Messenger, so if someone isn’t signed into Messenger, or doesn’t use Facebook Messenger, you’ll have difficulty capturing customer information and the checkout/buying process for customers will be troublesome.

ZoConvert Pricing: ZoConvert is another pay-as-you-go pricing model, based on the number of subscribers you have each month. Your first 100 subscribers are free. After that, there are four additional pricing tiers. For 1K subscribers, you pay $19/mo; 5K subscribers is $59/mo; 20K subscribers is $99/mo, and above that you’ll need to contact ZoConvert for pricing.

#26. Facebook Messenger Chatbot Tools: Sequel

Sequel focuses on getting its users to build chatbots that engage with users on a conversational level via their NLP technology and interactive content. And it’s free.

• 5 bot templates, including a personal assistant, StoryBot, GameBot
• Natural Language Processing (NLP)
• Publish bots to Facebook Messenger, KiK, Telegram, and Viber
• Message broadcasting
• API integrations
• Group chat

• Chatbot templates, which you can then customise using a drag-and-drop editor.
• Sequel specializes in creating interactive and engaging content for your audience.
• No assembly, coding required. Answer a few questions and a ready to launch bot will be generated automatically.

• Broadcasting function is hard to manage and segment your audience.
• Persistent menu is difficult to figure out and setup.
• Free platform, so don’t expect too much!

Sequel Pricing: Sequel is a free chatbot service.

#28. Facebook Messenger Chatbot Tools: Botsociety.io

Botsociety’s platform includes a chatbot builder that allows you to build out entire conversations for all the main chat platforms, including Messenger, WhatsApp, Slack, and your website.

• Visual chatbot builder
• Chatbot templates
• Voice and messaging bots

• The visual editor on Botsociety is as easy as it gets to use, and has plenty of options to create engaging content.
• Pre-built templates are solid and most are ready to go right out of the box.

• Maybe the biggest drawback of Botsociety is the fact that you need to connect to another bot builder to actually publish your bot.
• Doesn’t handle freeform responses. With many chatbot platforms, you can set the bot to look out for certain keywords like “help me” or “support.” If the user’s response contains a keyword on your list, then a response is automatically triggered that corresponds to that keyword. With Botsociety, the user’s responses have to be specific. Your bot has to tell the user which words they can type.

Botsociety Pricing: Botsociety offers three pricing levels. The free plan doesn’t skimp on any features, which is nice. Instead, it limits the amount of bots you can create. You can only have 2 designs, 30 messages per design, and 1 export. The professional plan is $79/mo per user and provides unlimited designs, messages, and exports. For anything more than that, you’ll need to contact Botsociety for pricing.