ChatBots

Sales enablement involves providing a sales team with the tools, information, and content required to sell more effectively. Therefore, a sales enablement chatbot assists in providing these tools and making sales more efficient.

Chatbots run off of machine learning technology, so they have what’s needed to compile data, analyze it, and then make informed decisions based off of it.

When interacting with customers, machine learning allows chatbots to recommend content to customers based off of previous conversations, purchase histories, and other buying trends, totally unique to that individual customer.

• Reduce wait times to zero.
• Give personalized welcome messages.
• Communicate in multiple languages
• Help customers track their orders
• Collecting feedback

• Stop potential customers from leaving
• Reduce cart abandonment rates
• Answer frequently asked questions
• Increase leads, conversions, sales, and customer satisfaction

The following chatbot platforms have been highly vetted and qualified to makeup the 25 best sales chatbot tools on the market.

#2. Best Sales Chatbot: Engati

Engati chatbots deliver comprehensive customer support, automated sales and marketing, as well as intelligent HR management.

• Conversation flow builder
• Machine learning and proprietary NLP
• Multilingual
• Web chat, live chat, mobile, social media bots
• Bot templates
• Broadcasting and campaign management
• Ecommerce tools
• Voice bots
• Mobile SDKs
• Analytics

• Platform is code-free and supports Facebook Messenger, KiK, Telegram, Slack, and other platforms.
• Advanced integrations framework for JSON Rest APIs with many OOB integrations.
• Omnichannel - meaning you can build one bot and deploy it across 14+ channels, including web chat, mobile, and social media.

• You need to get to the Enterprise level pricing in order to take advantage of live chat, the automated FAQ builder, voice interactions, and data retention.
• Hard to get started and little tutorials or documentation to help with that.

Engati Pricing: Free plan allows up to 1K interactions, 2 bots, and 1 brand. After that, Professional plan pricing starts at $19/mo for up to 10K interactions, 5 bots, and 1 brand. Business plan pricing is $50/mo for up to 30K interactions, 20 bots, and 1 brand. Anything above those thresholds requires you contacting Engati for enterprise pricing.

#4. Best Sales Chatbot: User.com

User.com is slightly different from the other sales chatbot tools listed. User.com is a platform with a robust toolset for marketing, sales and support teams. They do happen to have a solid chatbot for sales as well.

• Gather leads
• Answer FAQs
• Built-in “chat scenarios”
• Triggers based on visitor activity
• Automation modules
• SMS, web chat
• Drag & drop bot builder

• You can use automation modules to make their bot able to do multiple tasks simultaneously or across different channels to engage your audience.
• Lots of other User.com sales, marketing, and support tools to directly integrate with your chatbot and share one common data source with.

• Unless you’re taking advantage of all the sales, marketing and support tools on User.com (not just their chatbot), you’re unlikely to get as much out of the product as you would a standalone chatbot platform. Some companies like this model, others looking for a diversified tech stack of only the best tools for each individual job, probably won’t. They do have plenty of integrations as well as API docs, however, so you’re definitely not stuck with only their tools to utilize.
• Since you’re purchasing a marketing, sales and support platform all in one, pricing is significantly higher, and you can’t just get their chatbot a la carte.

User.com Pricing: User.com pricing is a bit more complex, since you’re purchasing more than just a chatbot platform. What we can tell you, is that they have a free plan, and then their pricing ranges from $49/mo (2K contacts), to $1,349/mo (10K contacts) + $15 per every additional 1K contacts.

#6. Best Sales Chatbot: Botsify

Botsify is a platform that allows a business to create a chatbot without having to code for Messenger, Slack, or a website. For larger clients, Botsify offers fully managed plans and their platform is diverse enough to support enterprise level clients.

• Visual flow bot builder and editor
• Chatbot templates
• Store user data
• AI/machine learning
• Keyword auto-responses
• Multilingual chatbots
• Enable bot to send email notifications
• Alexa voice bot
• Integrate with other business systems

• Quick and easy to set up a bot
• Basic machine learning features
• Basic analytics
• Integrations assist in using data from website to chatbot

• Advanced responses require hardcoded dynamic API-based responses
• Pricing based on the number of subscribers
• Limited number of contacts in the pricing model, which quickly becomes $300/mo
• Chat capture feature is free only during the 14-day trial, and with a single chatbot
• No multi-channel marketing features (Facebook Messenger only)

Botsify Pricing: After a free 14-day trial, Botsify starts at $50/mo with up to 30K contacts. After that, it jumps to $300/mo for unlimited contacts.

#8. Best Sales Chatbot: Aivo

Aivo is another AI heavy chatbot platform that powers your customer support, helping you to respond in real-time via text or voice.

• Customer service
• Sales bots
• Bill payment bots
• Voice bots for telephone customer service
• Live chat
• Helpdesk

• Allows you to provide a consistent experience to prospects and customers through your website, app, Facebook Messenger or WhatsApp.
• Aivo’s “AgentBot” integrantes with services like Zendesk, Salesforce, Live, Genesys, and Zapier.

• Navigation and design feel old and outdated.

Aivo Pricing: Contact Aivo directly or schedule a demo to get a price quote.

#10. Best Sales Chatbot: Flow XO

Flow XO is another more complete solution for building chatbots, hosting them and deploying them across different channels/platforms. Although it fits into the enterprise chat software category, Flow XO has very reasonable pricing and solutions for small and medium-sized businesses as well.

• Virtual welcome mat for visitors
• Lead capture tools
• Live chat
• Ability to answer simple questions
• Accept payments through your bot
• Messenger, Slack, Telegram, Twilio, web chat

• No coding skills required and easy to use user interface (UI).
• Not only limited to Facebook Messenger. You can also build chatbot widgets for your website or integrate them with suitable third-party platforms.

• Although the user interface is elegant, the ability to actually create a bot in a reasonable amount of time is a problem.
• No easy human to bot handoff, making your bot largely responsible for all customer and site visitor interactions. Lots could go wrong here.

Flow XO Pricing: Flow XO has a free account to get started. Paid versions start at $19/month, which gets you 5,000 interactions and you can add 25,000 by paying an extra $25/month and add five more bots for an extra $10/month.

#12. Best Sales Chatbot: Acquire.io

Acquire helps support teams solve customer issues quickly and easily chatbots and automation. They refer to themselves as an all-in-one customer service platform. Acquire is designed to streamline customer conversations for sales, support and onboarding.

• Unified agent view
• Live chat and chatbot automation
• Route chats to sales team
• Integrations with 40+ applications
• Sales, support, and onboarding tools
• Analytics
• Video and voice calls
• Web and in-app controls

• In addition to live chat, Acquire also has profile management, user records, as well as video and voice call functionality for conversations that require escalation.
• Recently, Acquire has added many more integrations, making the platform much more scalable and useful to a wider range of users.

• Many reviews find Acquire to be expensive and have less features when compared to the competition.

Acquire Pricing: Book a demo meeting with Acquire in order to obtain pricing details.

#14. Best Sales Chatbot: Reply.ai

Reply.ai is built with answering customer questions in mind. Its goal is to us AI to deflect support volume on your digital channels without compromising on customer experience.

• Customer service bots
• Ecommerce bots for Shopify, Magento, Salesforce Commerce
• Zendesk, Kustomer, and Khoros AI solutions
• Allows for 24/7 support of your customers
• Build bots for Facebook Messenger, WhatsApp and other platforms
• Analytics and reporting
• Visual bot builder
• Bot to human handoffs

• Strong for customer support and answering your most commonly asked questions.
• Dedicated support, advanced reporting, enterprise-ready software

• Company focus is mostly on deflecting support tickets for larger companies. Bots can do a lot more, and many of their competitors have those tools as well.
• Until NLP and AI heavy chatbots are able to hold real conversations, it feels like you’re paying for enterprise level software, but what you’re really getting is a chatbot team from Reply.ai.

Reply.ai Pricing: No pricing available. You’ll have to schedule a demo to talk pricing with Reply.ai.

#16. Best Sales Chatbot: ItsAlive

ItsAlive is a chatbot building platform to easily build chatbots and services. The platform uses “recipe” workflows and has a couple other features which make it unique from other chatbot platforms.

• Recipe workflows
• Persistent Menu that’s always available to users
• Broadcast automated messages after live chat sessions
• Facebook Messenger bot builder
• Unanswered questions tab
• Intercom integration
• Notifications and alerts
• Analytics dashboard

• Once you understand the recipe workflow, you can very quickly build a conversation.
• Persistent menu feature allows you to create a menu that is always visible to the user. This can come in handy if the user wants to navigate back to a certain point in the bot or misclicks and goes down the wrong conversational path.
• Unanswered questions tab allows you to look at all the questions that the bot was unable to answer.
• Solid user interface that’s easy to navigate.

• Visual builder is lacking abilities that many other platforms have, such as a bird’s eye view of your bots.
• Inability to test your bots without testing them in Facebook Messenger.
• Fairly limited use cases, as the product is built almost entirely for Facebook Messenger apps.
• Unable to unlock full feature set unless you negotiate Enterprise plan pricing.

ItsAlive Pricing: ItsAlive has 5 pricing tiers. The Free plan gives you 1 chatbot and up to 1,000 messages per month, but doesn’t include any advanced features. The Solo plan is $19/mo and includes 5,000 messages, and some advanced features. The Plus plan is $49/mo, you get 2 chatbots and up to 20,000 monthly messages, as well as a few additional advanced features. At $99/mo, the Pro plan gets you 5 bots and up to 100,000 messages per month. Finally, the Enterprise plan unlocks all features and unlimited bots and messages per month.

#18. Best Sales Chatbot: BotCore (Acuvate)

BotCore is a no-code chatbot building platform where you can deploy and manage AI-powered chatbots for enterprise-level businesses. They work with businesses to build and launch bots to meet the needs of their employees, customers, and vendors.

• Knowledgebase for Q&A, guided conversations, fulfillment, and actions
• Integration with both enterprise apps and legacy systems
• IT helpdesk
• Sales and marketing bots
• Supply chain and fulfillment bots
• Security
• Alerts and triggers

• Enterprise sales assistant
• One of the few chatbot platforms that focuses significant attention on vendors and fulfillment.
• Integrates across different technologies to create a virtual assistant network.

• Multi-channel support works within the Microsoft Bot Framework. So, if you’re not a fan of Microsoft systems, this platform may not be for you.

BotCore Pricing: You will need to contact BotCore to discuss what you want built in order to get a quote for pricing.

#20. Best Sales Chatbot: ManyChat

ManyChat is a Facebook Messenger bot-building platform with integrated live chat and chatbot communication.

• Build chatbot with visual flow builder and editor
• Chatbot templates
• Store user data
• Enable bot to send email notifications
• Multilingual chatbots
• Integrate with other business systems

• Built-in marketing tools

• Pricing based on number of contacts you have
• Lack of flexibility for custom coding
• Limited community resources

ManyChat Pricing: ManyChat has a free account that you can use to test out the platform. However, if you want to use it for business, pricing starts at $10/mo for 500 subscribers. There are 7 more pricing tiers, which goes up to $145/mo for more than 20K subscribers per month. If you go above 25K subscribers in a month, which most medium or large sized companies do, you need to talk to ManyChat about a pricing plan.

#22. Best Sales Chatbot: Chatfuel

Chatfuel is a self-serve bot-building platform that allows for live chat and automated chatbot integration.

• Facebook Messenger platform
• Bot templates
• Multilingual bots
• Store user data
• Keyword auto-responses
• Integration with other business systems

• Provides flexibility for custom coding.
• No coding experience required.
• Free version allows you to get to know what’s available to you on the platform.

• Limited almost entirely to Facebook Messenger. Limited integrations and channels to use the product with are the main setback for Chatfuel, and with similar pricing to competitors, you’re not getting as much bang for your buck.
• Surprisingly lacking in marketing tools available to use on the platform.
• Not as easy to get started with Chatfuel as it is with many Messenger bot builders.
• Need to rely on many third party integrations to get the most out of the product.

Chatfuel Pricing: Free version provides access to basic features and up to 1,000 subscribers. Pro version starts at $15/mo, but is based on number of users and only up to 500 subscribers, so you get less subscribers, in exchange for more features. There are 7 more tiers in the Pro plan alone, maxing out at $180/mo for up to 25,000 subscribers.

#24. Best Sales Chatbot: Intercom

Intercom is a live chat and automation platform that you can use to identify and qualify leads, provide real-time prospect and customer support, and build custom chatbots.

• Native mobile applications
• Conversation performance and analytics
• Automated messaging
• Store data about visitors
• Integration with other business systems

• Robust platform
• Supports bots and live chat
• Options to create custom chatbots

• Limited to your website only
• Custom chatbots are very expensive (additional $500/mo)
• Non-flexible pricing model
• Customer support is only through chat - frustrating for such an expensive platform

Intercom Pricing: Pricing is complicated with Intercom. There are a-la-carte products available, however, you almost always need multiple products to achieve your business goals. To have all the features listed here, and to qualify Intercom in the web chat apps category, you’re looking at at least $1,000/mo or more just to get started.

Step 1 - Consider the requirements for your sales enablement chatbot. Requirements involve the functionality of the sales enablement chatbot, the budget your business is willing to provide for the chatbot platform and chatbot creation, and the end goal of the sales enablement chatbot.

Functionality involves multiple things; what the sales enablement chatbot will say and act like, what the chatbot will do (i.e., will it simply support sales people or will it sell on its own as a 24/7 automated sales bot?), and what information the chatbot will collect from users.

Understanding these things and determining them for your business’s needs is the most important aspect of the sales enablement chatbot creation process.

Step 2 - Weigh the pros and cons of a number of different sales enablement chatbot platforms, comparing the key features of the platforms and what they mean in regards to your sales enablement chatbot requirements.

Ask plenty of questions to each sales enablement chatbot platform to ensure that you are equipped with the best information possible and prepared to make a well-informed decision.

Step 3 - Once you’ve adequately compared and contrasted a number of different sales enablement platforms keeping your requirements for your sales enablement chatbot in mind, select the platform that most distinctly adheres to your business needs.

Step 4 - Once you’ve chosen the best sales enablement chatbot platform for your business in consideration of your budget and sales enablement chatbot requirements, create and deploy the chatbot.

We hope you’ve found the best sales chatbot soluiton for your business. Please let us know what you think and if you feel other more qualified platforms should have made the list. Thank you!