ChatBots

Artificial intelligence chatbots, or AI chatbots, are chatbots that come with the ability and context to understand the language of the users they are interacting with. AI chatbots use features like machine learning, NLP, and NLU to continuously learn more about how to interact with and respond to human agents.

• The intelligent handling of user requests.
• Personalized engagements with targeted segmentation of users and visitors.
• Monitoring user inputs and providing seamless live agent takeovers or handoffs.
• Integrations with business systems and platforms.
• Conversational AI that works across multiple languages.
• Fully automated processes for marketing, sales, support, transactions, etc.

Now that we’ve established what chatbots are and how they work, let’s get to the examples

The following 29 chatbot platforms have been highly vetted and qualified to make up the best AI chatbots in 2023.

#2. Best AI Chatbot: Pandorabots

Pandorabots is an open-source website allowing people to build and publish chatbots on the web. They provide a large scope of services from do-it-yourself builders to in-depth development.

• AIML is the main differentiator
• Voice-enabled for speech-to-text and text-to-speech
• Mobile support
• Web hosting and publishing
• Free documentation and training
• Multilingual
• Context-aware
• Web-based development tools
• Conversational logs
• Integrate with external knowledge sources
• RESTful APIs

• Open-source platform, so you can own and download your code
• Deploy to messaging or voice channels
• If you’re willing to build your own bot, lots of flexibility and can easily build high performance bots

• The use of pure AIML requires that you define your own input/output pairs
• Not advisable to build your bot using Pandorabots and then host it somewhere else

Pandorabots Pricing: Pandorabots does have a free 14 day trial. Pricing after that starts at $19/mo, the next plan is $199/mo, and then above that is Enterprise pricing.

#4. Best AI Chatbot: Meya.ai

Meya.ai is an intelligent chatbot builder that allows any developer to build a comprehensive AI app. Their platform helps companies create bots to assist with messaging and customer service on different channels.

• Grid: Cloud-hosted backend
• Orb: White-labeled chatbots
• Console: Team control panel for devs
• Cognitive framework
• API documentation
• Analytics integrations
• Messaging integrations
• Customer service integrations
• Flow and code editor
• Live debugger
• Integrate with other business systems
• Analytics

• Nearly unlimited amount of integrations
• Ability to create unique and personalized customer experiences with intelligent bots

• Development team or Meya.ai professional services required to build anything of value
• Not a lot of information or clarity to know if customers are seeing an ROI

Meya.ai Pricing: Standard pricing for Meya.ai begins at $500/mo for up to 5K conversations. The Pro plan is $2,500/mo and includes 25K conversations per month

#6. Best AI Chatbot: Rul.ai (Rulai Chatbot)

• Context awareness
• Advanced analytics
• Multi-channel integration
• Deep learning-based NLU
• Integrations with other enterprise level platforms
• APIs

• A basic chatbot framework consists of a messaging connector, an NLP engine, a dialog manager that takes user intent and outputs chatbot responses. As an enterprise-grade solution, Rulai covers more advanced capabilities such as context awareness and exception handling.
• For enterprise customers, their team can build out custom integrations and designs.

• As a relatively new platform without many users, finding any third party reviews (positive or negative) of Rul.ai is almost impossible to come by. With a hefty pricetag and lots of promises made regarding their technology, we recommend deep investigation and comparison before choosing this platform.

Rulai Pricing: Contact Rulai for details on pricing.

#8. Best AI Chatbot: Ada

Ada is a no-code chatbot builder that’s focused on fully automated customer experiences, use cases which require the collection of personal information within chat, and then providing replies based on customer orders, accounts, bookings, passwords, etc.

• Automated customer experiences
• No coding required, drag-and-drop editor
• Advanced machine learning and NLP
• Bots for Facebook Messenger, WeChat and WhatsApp
• Audience segmentation tools
• Proactive chat
• Analytics
• Data security features

• Best for: Telecom; industries like finance which require secure data capture and storage; companies that need to provide service to accounts, plans and bookings; and need for proactive chat.
• Audience segmentation and targeting based on user behavior and attributes.

• For ecommerce companies, there’s no in-chat payments option native to the platform.
• Lacks chat history, which is a deal breaker for many.
• No automated sequencing or retargeting campaigns for Messenger.

Ada Pricing: Need to contact Ada or schedule a demo for pricing.

#10. Best AI Chatbot: Amplify.ai

Amplify.ai provides AI-driven conversational services for news publishers, political organizations, media companies, ecommerce brands, retailers, and others. They offer personalized and persistent messaging-based experiences.

• Branded virtual assistants
• Conversational ad experiences
• Schedulings and bookings
• NLP (natural language processing)
• AI/machine learning
• Engagement analyzer
• Facebook click-to-Messenger ads
• Supports messaging on many conversational surfaces

• Fairly simple to create and manage your own branded personal assistant.
• Conversational ad experiences for Instagram and Facebook using marketing platform named AdLingo.
• Messaging is supported on Facebook Messenger, WhatsApp, Instagram, RCS, desktop and mobile web, in-app integrations, Facebook click-to-Messenger ads, and Google’s AdLingo ad unit.

• There’s not a lot of information submitted from users of the platform online. Not on their website, not through Google Search, etc.
• From everything we’ve seen from Amplify.ai, it’s hard to pinpoint what makes them an enterprise level technology, as many smaller chatbot platforms appear to have all the same features and more.

Amplify.ai Pricing: Contact Amplify.ai for pricing details.

#12. Best AI Chatbot: WP-Chatbot

WP Chatbot is probably the best WordPress chatbot on the market, which is why it ranks so high on the artificial intelligence chatbot list. It’s a quick and easy way to get a sophisticated web chat app onto any WordPress site.

• One-click-install for WordPress
• Custom greeting messages
• Add Messenger customer chat in web applications
• Multiple languages supported
• Traditional live chat and robust chatbot builder

• Super easy to install.
• Team-friendly inbox for your marketing, sales and support teams
• Full integration with MobileMonkey
• Complete chat history and contacts storage
• Detailed positioning, customization and branding

• Requires Facebook Messenger

WP-Chatbot Pricing: WP-Chatbot is free to get started. If you want the enhanced website chat widget for WordPress, pricing starts at $48/year total.

#14. Best AI Chatbot: Snatchbot

Snatchbot is a chatbot builder intending to remove the complexity of adding AI/machine learning to your messaging applications. They have smart bots for multi-channel messaging.

• Chatbot builder, no-coding required
• Bot templates based on events
• Advanced security features
• Robust administrative controls
• Messaging channels: web chat, Skype, Viber, FB Messenger, Slack, email, Twilio, Line, and others.
• Webhooks, API, plugins
• Broadcasting
• Sentiment analysis

• Import to enterprise clients, Snatchbot has robust administrative features and enterprise-grade security to comply with regulatory mandates.
• Bot building tool is suited for your marketing and sales teams, as well as developers to create more custom solutions.

• It can be complicated to get used to, and you may freak out the first time you use the platform. There are a lot of tools to use and some can be confusing without a previous tour on how to use them.

Snatchbot Pricing: Snatchbot has a free and pro plan. The Free plan provides access to all the basic platform features, including live chat, broadcast, all messaging channels, and more. The Pro plan gives you access to all features, and is based on how many messages are sent/received. This is tiered, starting at $30/mo for 10K messages, and goes all the way up to $999/mo for 1Million messages.

#16. Best AI Chatbot: ItsAlive

ItsAlive is a chatbot building platform to easily build chatbots and services. The platform uses “recipe” workflows and has a couple of other features that make it unique from other chatbot platforms.

• Recipe workflows
• Persistent Menu that’s always available to users
• Broadcast automated messages after live chat sessions
• Facebook Messenger bot builder
• Unanswered questions tab
• Intercom integration
• Notifications and alerts
• Analytics dashboard

• Once you understand the recipe workflow, you can very quickly build a conversation.
• A persistent menu feature allows you to create a menu that is always visible to the user. This can come in handy if the user wants to navigate back to a certain point in the bot or misclicks and goes down the wrong conversational path.
• Unanswered questions tab allows you to look at all the questions that the bot was unable to answer.
• Solid user interface that’s easy to navigate.

• Visual builder is lacking abilities that many other platforms have, such as a bird’s eye view of your bots.
• Inability to test your bots without testing them in Facebook Messenger.
• Fairly limited use cases, as the product is built almost entirely for Facebook Messenger apps.
• Unable to unlock the full feature set unless you negotiate Enterprise plan pricing.

ItsAlive Pricing: ItsAlive has 5 pricing tiers. The Free plan gives you 1 chatbot and up to 1,000 messages per month but doesn’t include any advanced features. The Solo plan is $19/mo and includes 5,000 messages and some advanced features. The Plus plan is $49/mo, you get 2 chatbots and up to 20,000 monthly messages, as well as a few additional advanced features. At $99/mo, the Pro plan gets you 5 bots and up to 100,000 messages per month. Finally, the Enterprise plan unlocks all features and unlimited bots and messages per month.

#18. Best AI Chatbot: Aivo

Aivo is another AI heavy chatbot platform that powers your customer support, helping you to respond in real-time via text or voice.

• Customer service
• Sales bots
• Bill payment bots
• Voice bots for telephone customer service
• Live chat
• Helpdesk

• Allows you to provide a consistent experience to prospects and customers through your website, app, Facebook Messenger or WhatsApp.
• Aivo’s “AgentBot” integrantes with services like Zendesk, Salesforce, Live, Genesys, and Zapier.

• Navigation and design feel old and outdated.

Aivo Pricing: Contact Aivo directly or schedule a demo to get a price quote.

#20. Best AI Chatbot: Xenioo

Xenioo is an “all-in-one” multi-channel chatbot platform that uses AI/machine learning. They have chatbots for customer service and support on Facebook Messenger, Whatsapp, and website chat.

• Multi-channel: FB Messenger, Whatsapp, Telegram, Amazon Alexa, Google Assistant, Slack, website, and custom built chatbots
• Voice enabled chat
• Conversation history
• Chatflow designer and editor
• Preview and debug feature
• AI engine with custom NLP intents
• Team features for support

• Lots of channels to take advantage of for marketing and sales purposes.
• Freely edit and modify your chatbot without affecting the active bot.

• Until you get to Agency pricing, you only have email support from the Xenioo team.
• User interface is outdated.

Xenioo Pricing: Xenioo has a free plan, and then pricing starts at $29.99/mo. Pricing is relatively straightforward, based on the number of bots you build and the number of messages you send per month. The highest of the three priced plans is $250/mo, which gets you all the features, 100 chatbots, and 350K messages per month.

#22. Best AI Chatbot: SAP Conversational AI

Formerly Recast.ai, SAP Conversational AI is bot building software for the enterprise. It allows customers to create and launch conversational interfaces through an enterprise grade bot builder.

• Enterprise level reporting and analtyics
• Bot builder
• Automation tools for customer support
• Knowledge base

• SAP level reporting and analytics are as strong as it gets.
• Bot builder connects with Facebook, Skype, Slack, Telegram, KiK and others.
• Extensive developer resources and flexibility.

• Not an “out of the box” technology. You will need to train your bot overtime for it to become truly useful.

SAP Conversational AI Pricing: Although you can test the platform out for free, you will ultimately have to work with SAP sales team for price quotes.

#24. Best AI Chatbot: BotCore.ai

BotCore is a no-code chatbot building platform where you can deploy and manage AI-powered chatbots for enterprise-level businesses. They work with businesses to build and launch bots to meet the needs of their employees, customers, and vendors.

• Knowledgebase for Q&A, guided conversations, fulfillment, and actions
• Integration with both enterprise apps and legacy systems
• IT helpdesk
• Sales and marketing bots
• Supply chain and fulfillment bots
• Security
• Alerts and triggers

• One of the few chatbot platforms that focuses significant attention on vendors and fulfillment.
• Integrates across different technologies to create a virtual assistant network.

• Multi-channel support works within the Microsoft Bot Framework. So, if you’re not a fan of Microsoft systems, this platform may not be for you.

BotCore Pricing: You will need to contact BotCore to discuss what you want built in order to get a quote for pricing.

#26. Best AI Chatbot: ActiveChat.ai

ActiveChat is built for ecommerce and customer service. The platform works across Facebook Messenger, Twilio SMS, and has integrations for Shopify and WooCommerce.

• Available channels: Facebook Messenger, Twilio SMS
• Ecommerce platform integrations with Shopify and WooCommerce
• CRM integrations
• Conversational AI and NLP (natural language processing)
• Visual chatbot builder
• Can connect your live chat support framework

• Easy to get started with visual chatbot builder and LEGO for chatbots.
• Ability to add timers and delays which make the bot more natural feeling than many other chatbots.
• Ecommerce tools for cart abandonment.

• Pricing is high compared to competitors who have more robust feature sets.

ActiveChat Pricing: Free plan provides single bot with up to 500 monthly active users, but lacks many features. Starter plan is $19 a month and gives you one bot with up to 1,000 monthly active users. Architect plan is $49 a month where you get access to all features. And the Agency bot is $249/mo, which gets you ten bots for 50K monthly active users and access to all features.

#28. Best AI Chatbot: ChatterOn

ChatterOn is a chat bot building platform which specializes in combining user conversation flow with AI and rich content elements. It’s a great bot for those that want a cheap, easy to use tool which you can get started with quickly.

• Facebook Messenger and website chat
• Visual chatbot builder
• Uses machine learning
• Advertising integration with RadBot
• Predefined bots with intent and conversation flow

• 20 pre-built bots available, no coding skills required, so you can get started fast.
• Intuitive user interface, easy to create new modules and connections.
• Can use to create simple bots, as well as in-depth bots by using APIs.
• Free account provides access to all features, unlimited chatbots and up to 15K messages in a month.

• No ability to test your bot unless you connect to Facebook, subscribe to your bot, and then test inside Messenger.
• Hard to tell what you can do with ChatterOn unless you start using the product. Website and resources are bare bones.
• No 24/7 support unless you need custom development and are on their enterprise plan.
• Not a lot features compared to the competition. Additional features can be built for you by ChatterOn’s developers.

ChatterOn Pricing: With a free ChatterOn account, you can get access to all of their features, build unlimited chatbots, and send up to 15K messages per month. After 15K messages are sent, billing begins at $0.0010 per message.

If you’re in the market for an AI chatbot, then you need to be in the market for a solid AI chatbot platform that will support the complex nature of the software.

• What is the purpose of building a high-level artificial intelligence-based chatbot program?
• Are you looking for something to help onboard customers onto your product and help them learn the key features?
• Are you hoping for a chatbot to provide high-level customer service for your customers?

Perhaps you want the AI chatbot to help customers shop for products, use your products, etc. There are a lot of different possible capabilities of AI chatbots and building one means understanding what features and functions that the AI chatbot is intended to serve for your business.

Step 2 - Once you know what functionality the AI chatbot is intended to have, explore options for a chatbot platform that supports the creation and maintenance of those capabilities.

Not all chatbot platforms are the same and not all offer the same tools and concepts. So finding one that supports all of your requirements is necessary to having the smoothest AI chatbot creation and support experience.

A necessary part of finding the proper AI chatbot platform is determining an AI chatbot budget, which will include the price of the platform in addition to the creation of the AI chatbot.

Step 3 - After determining a budget and the required functionality of the AI chatbot, and once you’ve browsed the available AI chatbot platforms, decide on a platform that meets your budget and requirements.

Make sure you understand the contract, pricing, and requirements of the chosen platform.

We hope you’ve found the best AI chatbot building platform for your business.

Please let us know what you think and if you feel other more qualified platforms should have made the list. Thank you!