NEWS: Chatbots.org survey on 3000 US and UK consumers shows it is time for chatbot integration in customer service!read more..
Breakthrough Discoveries in Information Technology Research: Advancing Trends, aims to inform researchers and practitioners of novel and emerging research in information science and technology, allowing for the discussion and dissemination of critical concepts that will promote further study and innovation. Selections explore all facets of the discipline, with specific contributions focusing on outsourcing, ethical concerns in research, biometrics, and information technology’s role in disaster prediction and prevention.