NEWS: Chatbots.org survey on 3000 US and UK consumers shows it is time for chatbot integration in customer service!read more..
The two volume set LNCS 5726 and LNCS 5727 constitutes the refereed proceedings of the 12th IFIP TC13 International Conference on Human-Computer Interaction, INTERACT 2009, held in Uppsala, Sweden, in August 2009.
The 183 revised papers presented together with 7 interactive poster papers, 16 workshops, 11 tutorials, 2 special interest group papers, 6 demonstrations, 3 panels and 12 doctoral consortium papers were carefully reviewed and selected from 723 submissions. The 91 papers included in the second volume are organized in topical sections on multimodal interfaces; multi-user interaction and cooperation; novel user interfaces and interaction techniques; social media/social networks; tangible user interfaces and robotics; tools for design, modelling and evaluation; usability evaluation methods; user experience; user interfaces for safety critical systems and health care; user interfaces for Web applications and e-commerce; and visualization techniques.