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A Conversational Interface for Online Shopping
We present a deployed, conversational dialog system that assists users in finding computers based on their usage patterns and constraints on specifications. We discuss findings from a market survey and two user studies. We compared our system to a directed dialog system and a menu driven navigation system. We found that the conversational interface reduced the average number of clicks by 63% and the average interaction time by 33% over a menu driven search system. The focus of our continuing work includes developing a dynamic, adaptive dialog management strategy, robustly handling user input and improving the user interface.
| Download Paper | |
| Full Title | A Conversational Interface for Online Shopping |
| Year | 2001 |
| Language | English |
| Keywords | conversational interface, conversational dialog system, NLP, natural language assistant |
| Synonym | Conversational Interface |
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