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Agents that Reduce Work and Information Overload
The "information highway" will present us with an explosion of new computer-based tasks and services, but the complexity of this new environment will demand a new style of human-computer interaction, where the computer becomes an intelligent, active and personalized collaborator. Interface agents are computer programs that employ Artificial Intelligence techniques to provide active assistance to a user with computer-based tasks. Agents radically change the current user experience, through the metaphor that an agent can act as a personal assistant. The agent acquires its competence by learning from the user as well as from agents assisting other users. Several prototype agents have been built using this technique, including agents that provide personalized assistance with meeting scheduling, electronic mail handling, electronic news filtering and selection of entertainment.
| Download Paper | |
| Full Title | Agents that Reduce Work and Information Overload |
| Year | 1994 |
| Language | English |
| Journal |
Communications of the ACM
1994, number 7, volume 37 |
| Keywords | interface agents, autonomous agents, social interactions, approaches to building agents, learning interface |
| Synonym | Virtual Agent |
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