Chatbot listing, virtual agents, virtual assistants, chat bot directory, conversational agents, virtual human news, chatterbot list
NEWS: Chatbots.org survey on 3000 US and UK consumers shows it is time for chatbot integration in customer service!read more..
Animated Conversational Agents in E-Commerce Applications
This research investigates design guidelines to assist in choosing the appropriate conversational agents to act as assistants in interactive e-commerce applications. The first experiment evaluated the effectiveness and user acceptability of human-like agents in an electronic retail application. The second evaluated the same cast of agents in another application to explore application dependency effects on the users’ attitudes toward the cast of agents. The third experiment evaluated a cast of cartoon-like humanoid agents in an e-retail application. Participants 'eavesdropped' on spoken dialogues between a 'customer' and each of the agents. They completed attitude questionnaires and took part in interviews designed to obtain information relating to their perception of the agents.
| Download Paper | |
| Full Title | Animated Conversational Agents in E-Commerce Applications |
| Year | 2000 |
| Language | English |
| Keywords | Animated Conversational Agents, design guidelines, human-like agents, cartoon-like humanoid agents, human-like communicative behaviour, fully embodied agents |
| Synonym | Conversational Agent |
New Comment
Only registered members are allowed to comment.
or login
Browse Topics
