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Dialogue Management for Conversational Case-Based Reasoning
Two key objectives of conversational case-based reasoning (CCBR) systems are (1) eliciting case facts in a manner that minimizesthe user's burden in terms of resources such as time, information cost, and cognitive load, and (2) integrating CBR with other problem solving modalities. This paper proposes an architecture that addresses both these
goals by integrating CBR with a discourse-oriented dialogue engine. The dialogue engine determines when CBR or other problem-solving techniques are needed to achieve pending discourse goals. Conversely, the CBR component has the full resources of a dialogue engine to handle topic changes, interruptions, clari cation questions by either the user or the system, and other speech acts that arise in problem-solving dialogues.
| Download Paper | |
| Full Title | Dialogue Management for Conversational Case-Based Reasoning |
| Year | 2004 |
| Language | English |
| Book | Advances in Case-Based Reasoning |
| Keywords | conversational case-based reasoning systems, CCBR, problem-solving dialogues, dialogue engine, problem-solving techniques, discourse goals, Dialogue Management, computational linguistics |
| Synonym | Conversational Agent |
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