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Emotion Detection in Dialog Systems
Emotion plays an important role in human communication and therefore also human machine dialog systems can benefit from affective processing. We present in this paper an overview of our work from the past few years and discuss general considerations, potential applications and experiments that we did with the emotional classification of human machine dialogs. Anger in voice portals as well as problematic dialog situations can be detected to some degree, but the noise in real life data and the issue of unambiguous emotion definition are still challenging. Also, a dialog system reacting emotionally might raise expectations with respect to its intellectual abilities that it can not fulfill.
| Download Paper | |
| Full Title | Emotion Detection in Dialog Systems: Applications, Strategies and Challenges |
| Year | 2009 |
| Language | English |
| Book | Affective Computing and Intelligent Interaction and Workshops ACII 2009 Proceedings |
| DOI Code | 10.1109/ACII.2009.5349498 |
| Keywords | human communication, emotion, affective processing, human-machine dialogs, emotional classification of human machine dialogs, unambiguous emotion, dialog system reacting emotionally |
| Synonym | Embodied Conversational Agent |
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