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Language Use, Personality and True conversational interfaces
Demand for conversational interfaces is great and growing, especially for online commercial applications. Creating such interfaces so that the information is provided is accurate, believable and trusted is a complex engineering task. Various studies into how users react socially to an interface have shown that it is possible to improve the usability and general attraction of an interface by carefully implementing an appropriate personality. These findings are taken and applied to a true, reactive, real world, conversational interface. The personality of the interface was manipulated by altering the linguistic style of the system's dialogue. It was found that personality effects, in such an interface, are more complex and subtle than previous research has suggested. The primary conclusion drawn from experimentation was that to produce "real" synthetic personalities the interaction as a whole must be considered. The linguistic style of different user personality groups was also found to be somewhat inconsistent with findings from written and spoken language.
| Download Paper | |
| Full Title | Language Use, Personality and True conversational interfaces |
| Year | 2002 |
| Language | English |
| Keywords | conversational interfaces, personality effects, linguistic style, social communication, socio-cultural context |
| Synonym | Conversational Interface |
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