Chatbot listing, virtual agents, virtual assistants, chat bot directory, conversational agents, virtual human news, chatterbot list
NEWS: Chatbots.org survey on 3000 US and UK consumers shows it is time for chatbot integration in customer service!read more..
Perception of Embodied Conversational Agents
We performed an empirical study exploring people’s interactions with an embodied conversational agent (ECA) while performing two tasks. Conditions varied with respect to 1) whether participants were allowed to choose an agent and its characteristics and 2) the putative quality or appropriateness of the agent for the tasks. For both tasks, selection combined with the illusion of further customization significantly improved participants’ overall subjective impressions of the ECAs while putative quality had little or no effect. Additionally, performance data revealed that the ECA’s motivation and persuasion effects were significantly enhanced when participants chose agents to use. We found that user expectations about and perceptions of the interaction between themselves and an
ECA depended very much on the individual’s preconceived notions and preferences of various ECA characteristics and might deviate greatly from the models that ECA designers
intend to portray.
| Download Paper | |
| Full Title | The Role of Choice and Customization on Users’ Interaction with Embodied Conversational Agents: Effe |
| Year | 2007 |
| Language | English |
| Keywords | Embodied conversational agents, interface assistants, empirical evaluation, qualitative analysis, controlled experiment, personalization, customization, User Interfaces Evaluation |
| Synonym | Embodied Conversational Agent |
New Comment
Only registered members are allowed to comment.
or login
Browse Topics
