Chatbot listing, virtual agents, virtual assistants, chat bot directory, conversational agents, virtual human news, chatterbot list
NEWS: Chatbots.org survey on 3000 US and UK consumers shows it is time for chatbot integration in customer service!read more..
Exploring social reactions to chatterbots
This paper presents a preliminary evaluation of Alice, a chatterbot designed in order to elicit anthropomorphic attributions and emotional reactions from those who chat to ‘her’. The analysis is based on both transcripts of the interaction and user comments collected in a focus group. Results suggest that the introduction of explicit anthropomorphism in Human-Computer Interaction (HCI) is a complex phenomenon, which could generate strong negative reactions from the part of the user. The finding also demonstrates the importance of placing the development of user interfaces within a social framework as the technology tends to establish relationships with users.
| Download Paper | |
| Full Title | The unfriendly user: exploring social reactions to chatterbots |
| Year | 2001 |
| Language | English |
| Keywords | Chatterbots, anthropomorphism, disembodied language, social dynamics |
| Synonym | Chatterbot |
New Comment
Only registered members are allowed to comment.
or login
Browse Topics
