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Course-Advising Chat Bot Evaluation
This research compares the usability and efficiency of a course-advising chat bot with menu driven FAQs (frequently asked questions). Based on a survey and user
interviews, a text-based FAQ system was created and compared with a chat bot that
was developed to address library and information science (LIS) graduate student
course and program related questions. The students conducted tasks with both the
chat bot and FAQ systems. The usability and effectiveness of the functionality and
user-interface of both systems is assessed.
| Download Paper | |
| Full Title | Usability and Effectiveness Evaluation of a Course-Advising Chat Bot |
| Year | 2007 |
| Language | English |
| Keywords | chat bot, library and information science, LIS, FAQ, FAQ systems, usability, effectiveness, functionality, computer interfaces |
| Synonym | Chat Bot |
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