This paper seeks to investigate current development and applications of these systems worldwide, while focusing on their availability in Canadian libraries. It aims to argue that it is both timely and conceivable for Canadian libraries to consider adopting conversational agents to enhance – not replace – face-to-face human interaction. Potential users include library web site tour guides, automated virtual reference and readers' advisory librarians, and virtual story-tellers. To provide background and justification for this argument,... Read more