NEWS: Chatbots.org survey on 3000 US and UK consumers shows it is time for chatbot integration in customer service!read more..
| by Reza Etemad in Applications, Contact center integration (2015) |
The objective of this paper was to examine the impact of avatars’ utilitarian and hedonic values on the different dimensions of e-service quality. The utilitarian value of the avatar impacts 9 of the 10 dimensions of e-service quality. The hedonic value impacts 5 of the 10 dimensions of e-service quality. Our results can also have immediate and direct implications for companies who want to improve a specific dimension of their website by the use of... Read more
A complete explanation of the problems associated with human input, grammar errors, adn all the neesed steps tending to analyze successfully any text from a human typing interface. Is the main target of the DDL language and robust morphological analyzer with spellcorrector. Read more
| by Karolina Kuligowska in (2015) |
The aim of this paper is to explore commercial applications of chatbots, as well as to propose several measurement metrics to evaluate performance, usability and overall quality of an embodied conversational agent. On the basis of these metrics we examine existing Polish-speaking commercial chatbots that a) work in the B2C sector, b) reach the widest possible range of users, and c) are presumably the most advanced commercial deployments of their creators. We analyse various aspects... Read more
