NEWS: Chatbots.org survey on 3000 US and UK consumers shows it is time for chatbot integration in customer service!read more..
| by Creative Virtual since Mar 2012 in English, Web, Branded conversations, Customer service, Finance & legal, Text recognition, Avatar, Commercial |
Allianz's virtual online assistant Allie can be launched from the company homepage. She is available 24/7 to answer questions about a wide range of insurance products.
Georgie
a chatbot / virtual assistant representing St.George Bank
| by MyCyberTwin since Oct 2010 until Jun 2014 in English, Web, Branded conversations, Customer service, Finance & legal, Sales, Text recognition, Avatar, Commercial |
Georgie went live on St.George bank’s website in 2010, appearing on the Savings and Transaction Account pages and Online Application Form (St.George is a subsidiary of Westpac). Her role is to help customers with their accounts, choosing products and provide guidance throughout the online application form.
Katie
a chatbot / virtual agent representing PayPal
| by Nuance since May 2010 until Dec 2012 in English, Web, Branded conversations, Customer service, Finance & legal, Knowledge management, Text recognition, Trade, Avatar, Commercial |
Katie is one of PayPal's virtual agents deployed across 5 different countries. Katie's mission is to support common customer service issues such as closing an account. Across all 5 geographies, the agents is supporting an average pf 650,000 conversations per month with PayPal customers. Katie provides robust self-service capabilities to PayPal's online savvy customers who prefer sophisticed self service options while simultaneously reducing call center traffic flows.
NAB Online Assistant
a chatbot / virtual assistant representing National Australia Bank
| by MyCyberTwin since Jun 2008 until Jun 2014 in English, Web, Branded conversations, Customer service, Finance & legal, Sales, Text recognition, Avatar, Commercial |
Online Assistant for National Australia Bank, a $5 billion profit bank ranked by Forbes as one of the top 25 in the world, with almost 200 million web visitors p/a. Went live in 2008 providing support in Credit Cards, Home Loans, Accounts and Internet Banking.
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