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Virtual agents / Chatbots
in Canada

List of all chatbots (virtual assistants, chat bot, conversational agents, virtual agents) in the World - Telecoms & utilities - Canada - Connectivity (internet, landlines, mobile phone, wireless) and natural resources delivered to the home (water, electricity & gas)

Kim a chatbot / virtual agent representing Nova Scotia Power

chatbot, chatterbot, conversational agent, virtual agent Kim Nova Scotia Power is one of the leading power suppliers in the province of Nova Scotia, Canada. The company has branded their self-service as ‘Ask Kim’, who answers customers’ questions, but also provides escalation options, top ten questions and related questions. The ‘Ask Kim’ answers page also features a ‘rate my answer’ option, with further escalation options available.

Amy a chatbot / virtual agent representing Shaw

chatbot, chatterbot, conversational agent, virtual agent Amy Shaw Communications introduced Ask Amy, to the world in December 2009 and she is doing a fantastic job. You can ask her how much it costs to call Ireland with your digital plan, what is on TV tonight, or even what bundle is best for you and she will immediately answer your question in a pleasant and helpful way. ("Amy" also has a great personality so feel free to ask her about her favorite movie or vacation!) In addition, Next IT and Shaw implemented an internal "Super Amy" who has been supporting over 5,000 Shaw contact center agents for eight months, improving operational efficiency while providing a better customer experience.
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