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Virtual agents / Chatbots
in Canada

List of all chatbots (virtual assistants, chat bot, conversational agents, virtual agents) in the World - Virtual Agent - Canada

Kim a chatbot / virtual agent representing Nova Scotia Power

       by IntelliResponse since Feb 2012 in English, Web, Customer service, Telecoms & utilities, Text recognition, Text synthesis, Picture, Commercial
chatbot, chatterbot, conversational agent, virtual agent Kim Nova Scotia Power is one of the leading power suppliers in the province of Nova Scotia, Canada. The company has branded their self-service as ‘Ask Kim’, who answers customers’ questions, but also provides escalation options, top ten questions and related questions. The ‘Ask Kim’ answers page also features a ‘rate my answer’ option, with further escalation options available.

Ask a chatbot / virtual agent representing Kobo Books

       by IntelliResponse since May 2011 in English, Web, Customer service, Electronics & hardware, Text recognition, Search box, Commercial
chatbot, chatterbot, conversational agent, virtual agent Ask Kobo, Inc. is one of the world's fastest-growing eReading services globally and has attracted millions of readers from 190 countries.

In order to provide a much richer online experience for their customers, they selected the IntelliResponse Answer Suite



Arbie a chatbot / virtual agent representing RBC Insurance

       by IntelliResponse since Mar 2011 in English, Web, Customer service, Finance & legal, Text recognition, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Arbie RBC Insurance is a part of RBC, one of Canada's largest banks as measured by assets and market capitalization, and is among the largest banks in the world, based on market capitalization.

They are one of North America's leading diversified financial services companies, and provide personal and commercial banking, wealth management services, insurance, corporate and investment banking and transaction processing services on a global basis.

Users simply type in their question, such as "How do I buy insurance?", click the "Ask' button. (Users can also instantly receive a dynamically generated list of the Top Ten questions).

After clicking "Ask", users receive one right answer to their question, as well as links to get more information on how to get an online quote.

A list of questions that other people asked (who also ask about purchasing insurance) is also displayed.

Escalation options are conveniently displayed on the right panel.

It should be noted that "Arbie", the little blue-suited man that you see if viewing online, is not part of the IntelliResponse virtual agent solution.

Amy a chatbot / virtual agent representing Shaw

       by Next IT since Mar 2010 in English, Web, Telecoms & utilities, Text recognition, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Amy Shaw Communications introduced Ask Amy, to the world in December 2009 and she is doing a fantastic job. You can ask her how much it costs to call Ireland with your digital plan, what is on TV tonight, or even what bundle is best for you and she will immediately answer your question in a pleasant and helpful way. ("Amy" also has a great personality so feel free to ask her about her favorite movie or vacation!) In addition, Next IT and Shaw implemented an internal "Super Amy" who has been supporting over 5,000 Shaw contact center agents for eight months, improving operational efficiency while providing a better customer experience.

Expired Captain Morgan a chatbot / virtual agent representing Captin Morgan Rum

       by unknown since Aug 2007 until Oct 2007 in English, Web, Text recognition, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Captain Morgan Agent that has the personality of Captain Morgan. Promoting Captain Morgan rums. The promotion ran from 31 aug 2007 untill 31 oct 2007

Add chatwiththecaptain@hotmail.com to your Windows live messenger. Windows Live messenger can be downloaded from www.DontGoOverboard.com for free if the contestant does not currently have the software. The chatwiththecaptain@hotmail.com is a windows live agent that will confirm your entrance into the contest. Going forward will be referred to as "WLA" The following steps must be completed with the windows live agent. At any time during the conversation with the WLA the contestant can type "rules" and be directed to the rules and regulations of the contest which should be read before entering the contest. Rules and regulations can also be found at www.DontGoOverboard.com at any time

1. Contestant will ask the WLA (by typing in Windows Live Messenger) "Win"
2. WLA will ask and confirm the contestant is a resident of Canada.
3. Once the WLA has confirmed step 2 above the contestant will be entered into the draw for one of three grand prizes.
4. A confirmation email will be sent to the contestant's windows live ID email as a notification of entry. The contest rules and regulations will be listed at the bottom of this confirmation email.
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