The InteliWISE Contact Virtual Agent serves as a host on the Central Bank's “Contact Us” page. It answers web users' questions about the bank and helps them find essential information. In addition, the Virtual Agent is knowledgeable about the most common issues that users may have with Central Bank's products and services. The InteliWISE Contact Virtual Agent is fully integrated with the Central Bank's “Contact Us” page. The auto-complete feature enables users to interact with the Virtual Agent more intuitively. After typing in a question several suggestions come up that help the user ask their own question or one that is similar. InteliWISE Contact Virtual Agent not only answers the question but also contextually suggests topics for further discussion. The suggested topics are listed under the “Related Questions” bar on the right. The InteliWISE Contact Virtual Agent can also tell you about particular banking products. Along with the answer and the related questions list, the InteliWISE Contact Virtual Agent also informs the user that additional information is available. The user can either click the link provided by the Agent or call the given numbers.
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