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Customer service Chatbots

List of all chatbots (virtual assistants, chat bot, conversational agents, virtual agents) in the World - Customer service - To answer questions about delivered goods or services

Expired Léa a chatbot / virtual agent representing Voyages-sncf.com

       by Nuance since Dec 2005 until Jul 2012 in English, Web, Branded conversations, Customer service, Mobility, Sales, Text recognition, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Léa Léa répond aux questions des clients de Voyages sncf.com. Initialement formée aux problématiques Train, elle a recu une promotion en décembre 2006. Elle connait maintenant l´ensemble des produits de l´agence.

L’entreprise annonce également que dans le cadre de sa stratégie d’engagement client en ligne, Voyages-sncf.com a déployé Léa, son agent virtuel sur sa page Facebook, afin d’améliorer la satisfaction des « fans » et d’augmenter leur engagement en ligne.
Disponible sur l’onglet support, Léa permet de répondre directement aux demandes des « Fans ».

Anna a chatbot / virtual assistant representing IKEA

       by Artificial Solutions since Nov 2005 in English, Web, Branded conversations, Customer service, Facial expressions, Home & living, Sales, Text recognition, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Anna Spørg Anna er IKEAs interaktive kundeservicemedarbejder, som har arbejdet på http://www.IKEA.dk siden 15. november 2005. Med stor IKEA viden er Anna parat til at hjælpe dig, når du har brug for det, døgnet rundt. Spørg Anna - og hun vil svare dig eller åbne en side, hvor du kan finde svaret. Anna kan hjælpe med rigtig mange spørgsmål om IKEA og deres produkter.

Anna a chatbot / virtual assistant representing IKEA

       by Artificial Solutions since Nov 2005 in English, Web, Branded conversations, Customer service, Facial expressions, Home & living, Sales, Text recognition, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Anna God dag, jeg heter Anna, hva kan jeg hjelpe deg med?

Téa a chatbot / virtual agent representing Discounteo

       by Nuance since Nov 2005 in English, Web, Branded conversations, Customer service, Electronics & hardware, Sales, Text recognition, Picture, Commercial
chatbot, chatterbot, conversational agent, virtual agent Téa Téa fournit un large éventail de services. Elle guide les internautes dans les rayons, assure le suivi de commande, adresse des conseils personnalisés aux clients les plus fidèles... cést même elle qui contacte le SAV pour le compte du client quand elle nést pas habilitée à traiter un problème!

Dougie a chatbot / virtual assistant representing Skills Active

       by Synthetix since Nov 2005 in English, Web, Branded conversations, Career & education, Customer service, Text recognition, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Dougie SkillsActive's entry to the workforce manager, Steve Mitchell said; "SkillsActiveCareers offers comprehensive advice on how to enter the sector, what courses to take, qualifications to aim for, and how to progress through the sector, highlighting career pathways and offering advice on transferable skills.

Mitchell continued; "Ask Dougie is brilliant! As a sports science graduate from Loughborough University, I knew I wanted to work in the active leisure sector, but had no idea what jobs were available apart from the obvious - professional footballer, coach etc. - with SkillsActiveCareers we have tried to create a one-stop-shop service for all those wanting to work in the sector, offering them job profiles, case studies, and advice on what qualifications you need and courses to take.

"Ask Dougie is the icing on the cake, you can ask him anything you like about working in the sector and he'll respond instantly - I just wish there was a Dougie around to ask when I needed help!"

Protected Catherine a chatbot / virtual assistant representing Reader's Digest

       by The Selfservice Company since Oct 2005 in English, Web, Branded conversations, Customer service, Text recognition, Picture, Commercial
chatbot, chatterbot, conversational agent, virtual agent Catherine Catherine is de virtuele assistente van Reader's Digest

Sassy a chatbot / conversational agent representing Site Chatters

       by Site Chatters since Oct 2005 in English, Web, Branded conversations, Customer service, Proof of Concept, Text recognition, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Sassy Sassy is a Site Chatter.
Site Chatters are lifelike, conversational agent providing a unique, interactive and personal way for users to get answers and assistance on your Web site, 24 hours a day, 7 days a week. A user simply talks with your assistant via keyboard and the assistant performs as your agent, providing answers, processing data and solving customer problems. Site Chatters can provides the frontline support so your customer service staff can concentrate on more complex tasks.

Jane a chatbot / virtual assistant representing United Utilities

       by Transversal since Sep 2005 in English, Web, Branded conversations, Customer service, Telecoms & utilities, Text recognition, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Jane Ask Jane is the United Utilities virtual assistant that answers questions about Billings and Payments, Moving Home, Electricity, Water and Water Meters. It uses natural language processing, rather than keyword matching, to understand the context of the customer query. Ask Jane also suggests a train of thought by presenting a list of related content to help the customer build their knowledge around the subject matter. This helps to improve the customer experience and reduces the need to phone for further information.
The most important aspect of Ask Jane is its ease of use for both the customer and United Utilities. The customer is free to ask a question without needing to know industry-specific terms, and United Utilities have a simple interface to enter content and monitor usage. The whole process of matching the question to the content is automatic; Transversal's Metafaq even helps identify the knowledge gaps so new content can be quickly added to respond to new types of customer questions.

Anna a chatbot / virtual assistant representing IKEA

       by Artificial Solutions since Aug 2005 in English, Web, Branded conversations, Customer service, Facial expressions, Home & living, Sales, Text recognition, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Anna Anna es la asistente virtual de IKEA España. Puede responder preguntas sobre todos los productos de IKEA y transferir el diálogo a un operador de servicio al cliente en el caso de no tener la respuesta a una pregunta específica o si el usuario así lo requiere.

Anna a chatbot / virtual assistant representing IKEA

       by Artificial Solutions since Jul 2005 in English, Web, Branded conversations, Customer service, Facial expressions, Home & living, Sales, Text recognition, Avatar, Commercial
chatbot, chatterbot, conversational agent, virtual agent Anna Anna is IKEA's virtual assistant. Anna answers questions about IKEA products, prices, sizes, delivery, spare-parts, opening hours etc. and opens related pages in a browser window. Furthermore, Anna knows when your local IKEA restaurant is open and what they serve for lunch! She also answers simple but personal questions like 'what's your name?' On top, she shows emotions, for example if she couldn't find information you are looking for.
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