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NEWS: Chatbots.org survey on 3000 US and UK consumers shows it is time for chatbot integration in customer service!read more..
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News about the evolution of conversational agents, virtual agents, chatterbots, brand agents, whatever terminology you prefer. Discover our latest listing of professional chatbot/virtual agent developers
Daden asks industry - what makes a good interactive chatbot?
 | by Soulla Stylianou on 12 years, 9 months ago in Business, Market research, Business News |
Summary: Daden launches survey to ask- what makes a good interactive chatbot -
A survey to find out what functionality users want to see when they interact with a virtual agent - or chatbot - has been launched by chatbot specialists Daden Limited (Daden). Increasing in popularity, chatbots (a computer programme which maintains a conversation with a person using natural language) are seen as a cost-effective support to customer service desks and live chat. Available 24/7, chatbots respond to queries and frequently asked questions enhancing customer experiences and directing visitors to relevant web pages. To consider future development of the industry as a whole, Daden have devised a short online survey to understand what functionality people would like to see in chatbots.
Read more about: Daden asks industry - what makes a good interactive chatbot?
Chatbots: innovative treatment for depression
 | by Karolina Kuligowska on 12 years, 9 months ago in Research News |
Summary: Chatbots can improve your mental health by preventing and treating depression
The idea of a conversational artificial intelligence therapist is as old as ELIZA, the very first chatbot created in 1966, which emulated a client-centered therapy approach. New research on conversational agents revealed their effectiveness as Internet-based intervention tools that treat and even prevent depression.
Read more about: Chatbots: innovative treatment for depression
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