NEWS: Chatbots.org survey on 3000 US and UK consumers shows it is time for chatbot integration in customer service!read more..
Aimee Quemuel on 12 years, 2 months ago in Applications, User Client Technology, Front End Integration, Business News | by
Summary: Consumers can seamlessly traverse between social, mobile and Web without having to restate their business issue
VirtuOz, Inc., the leading provider of IVAs for online marketing, sales, and support, today announced the availability of VirtuOz’ IVAs for Facebook Messages. With this latest release, VirtuOz now offers enterprises the most contextually aware virtual agent solution that can deliver a consistent, cross-channel customer experience as consumers move from social to mobile to Web.
Aimee Quemuel on 12 years, 2 months ago in Business, Tools & Products, Business News | by
Summary: Consumers can now talk, touch, tap, swipe and text their way to interactions with businesses on mobile devices
Expanding its award winning intelligent virtual agents (IVAs) solutions currently deployed on the websites of leading companies such as Michelin, SFR, GameFly, and Symantec, VirtuOz, Inc., the leading provider of IVAs for online marketing, sales, and support, today announced the availability of VirtuOz’ IVAs for mobile phones and tablets.
Read more about: VirtuOz Goes Mobile with Launch of Virtual Agents for Mobile Phones and Tablets
Aimee Quemuel on 12 years, 2 months ago in Business News | by
Summary: Kaspersky recognized for delivering next generation sales and support customer experience
VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online marketing, sales, and support, today announced that Kaspersky Lab has been named a Constellation Research SuperNova Awards semi-finalist for its groundbreaking use of Lena, an IVA powered by VirtuOz.
Aimee Quemuel on 12 years, 3 months ago in Business, Business contests & awards, Business News | by
Summary: Winners will be Honored at the Golden Bridge Awards Dinner and Presentation in San Francisco on October 2, 2012
VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online marketing, sales, and support, has been recognized as a finalist in the 4th Annual 2012 Golden Bridge Awards in the software innovations category.
“Each and every employee at VirtuOz is committed to delivering leading virtual agent solutions that exceed both our customers’ and their customers’ expectations,” said Alex LeBrun, CEO and president of VirtuOz. “Today’s digital consumer is more demanding than ever, and we are privileged to partner with global industry leaders who are willing to explore new customer engagement frontiers in order to deliver winning customer experiences. We are honored by the industry and peer recognition of our efforts that this Golden Bridge Award represents.”
Sam Fleming on 12 years, 6 months ago in Applications, Back End Integration and Knowledge bases, Business News | by
Summary: Intelligent Virtual Assistants listen and learn, can you say the same about your knowledgebase?
Knowledgebases provide the tools to enable research – allowing you to find content or documents related to a given subject. The problem for the end user is that they are not out to conduct research– they have a specific issue that needs resolution. This simple fact renders the associated knowledgebase articles an archaic means of discovery that places the burden of effort on the user to identify an answer, rather than placing it on the software tool itself. Associated with this burden are four primary constraints that call the efficacy of knowledgebase solutions in to question:
Read more about: Intelligent Virtual Assistants: More Critical Than a Knowledgebase?
Jennifer Snell on 12 years, 7 months ago in Agent's Appearance, Holographic projection, Business, Visions & opinions, Business News | by
Summary: Conversational technology is more than a voice, face and search.
A recent blog post by a tech writer compared the Natural Language Processing (NLP) technology that is behind Intelligent Virtual Assistants (IVAs) like Ann at Aetna or Jenn at Alaska to the hologram technology used to resurrect Tupac for Coachella. The comparison sheds light on the reality that people – tech writers included – still do not understand that conversational NLP technologies in the form of IVAs are more than a voice, face and search. Could anyone at Coachella have a conversation with Holo-pac? No. Or would the same comparison be made of Siri? Siri doesn’t have a face, so probably not.
Aimee Quemuel on 12 years, 8 months ago in Business, Tools & Products, Business News | by
Summary: Special purpose micro-agents allow companies to experience the immediate value of virtual agents
VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online marketing, sales, and support, today announced availability of VirtuOz Micro-Agents, special purpose virtual agents that address specific topics with enough repeat customer requests to provide companies with immediate return on investment. VirtuOz Micro-Agent for Shipping is the first of many micro-agents to be launched in the coming months and is available now for a free test drive.
Aimee Quemuel on 12 years, 11 months ago in Business, Market research, Business News | by
Summary: VirtuOz virtual agent record 166 million conversations, virtual agents move to mobile phones and Facebook
VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online marketing, sales, and support, today announced that it processed a record 166 million conversations in 2011 on behalf of its customers. This growth was fueled, in part, by expansion of VirtuOz’ client base across multiple verticals including high tech, telecommunications, retail, and consumer packaged goods. In addition, the company noted the expansion of IVA usage from customer service, to sales and marketing via a growing number of touch points, including mobile phones and social media, such as Facebook.
Read more about: VirtuOz Virtual Agents Processed Record 166 Million Conversations in 2011