NEWS: Chatbots.org survey on 3000 US and UK consumers shows it is time for chatbot integration in customer service!read more..
Mandy Reed on 10 years, 9 months ago in Business, Events, Business News | by
Summary: Company will commemorate the anniversary internally and on their blog and social media accounts.
Creative Virtual, a leader in customer experience self-service solutions for global enterprises, today announced the celebration of the company’s tenth anniversary. Founded in London, United Kingdom in November 2003 by Chris Ezekiel, Creative Virtual began trading in January 2004 with a focus on providing web-based natural language virtual assistants. Over the past ten years, the company has diversified their product offerings and embarked on a global expansion.
Read more about: Creative Virtual Announces Celebration of the Company’s Tenth Anniversary
Mandy Reed on 11 years ago in Business, Visions & opinions, Business News | by
Summary: Your customer service team can't be successful without the correct tools for the job.
The first week of October marked National Customer Service Week (#NCSW13) and a quick Twitter search showed lots of organisations recognising their service teams and sharing their top tips for providing the best service possible. It’s no secret that the service and support you provide can make or break your customer experience. Hiring the right people for your contact centre is key when it comes to providing superior service, but just like any other profession, your team can’t be successful without the correct tools for the job.
Read more about: Are Your Customer Service Agents Working like a Dog?
Mandy Reed on 11 years, 6 months ago in Business, Tools & Products, Case Study, Business News | by
Summary: A brief look at current features, uses & results of V-Person technology in the financial sector.
Since 2004 Creative Virtual has been helping financial institutions—both large and small—implement self-service customer support solutions, and today works with organisations such as HSBC, E*TRADE, NIBC Direct, Lloyds Banking Group and Allianz to reduce costs and improve the customer experience.
Mandy Reed on 12 years, 1 month ago in Business, Events, Business News | by
Summary: UKTI’s Best of British technology virtual exhibition continues until 4 February 2013.
UK Trade & Investment (UKTI) recently hosted a series of Global Business Summits to coincide with the London 2012 Olympic Games. The ICT Summit, held on 3 August 2012 at the British Business Embassy, was a well-attended and successful event which brought together technology leaders from across the globe to hear from and engage with UK businesses and industry leaders. Chancellor of the Exchequer George Osborne said, “London 2012 is the perfect stage to show investors and entrepreneurs how much we have already achieved, and the exciting potential of what is to come.”
Read more about: UKTI’s Global ICT Summit Continues through the Best of British Virtual Exhibition
Mandy Reed on 12 years, 2 months ago in Business, Events, Business News | by
Summary: Creative Virtual will be showcasing V-Person technology in the Best of Britain technology virtual exhibition.
On 3 August 2012 the Global Business Summit on ICT will be held at the British Business Embassy at Lancaster House in London. One of 18 business summits being held during the London 2012 Olympic and Paralympic Games, the ICT day will also serve as the kick-off for the Best of British technology virtual exhibition which will provide a broader opportunity for companies to engage with delegates during that day and for the following six months. Creative Virtual Ltd is honoured to be selected to showcase their V-Person™ technology through participation in the virtual exhibition.
Read more about: Creative Virtual Participates in the Best of British Technology Virtual Exhibition
Mandy Reed on 12 years, 3 months ago in Business, Partnerships & contracts, Business News | by
Summary: Creative Virtual Ltd has announced the official opening of their newest office in the Netherlands.
Creative Virtual Ltd has announced the official opening of their newest office in the Netherlands. Creative Virtual Netherlands, based in Amsterdam, will provide local support throughout Benelux for customers implementing Creative Virtual’s V-Person™ technology. A V-Person (Virtual Assistant) is capable of holding conversations with digital users in real time, 24/7. For users this means the sensation of communicating with a ‘real’ person able not only to answer their questions, but also to understand the context of those questions and even hold entire conversations.
Read more about: Creative Virtual Opens an Office in the Netherlands
Mandy Reed on 12 years, 4 months ago in Business, Case Study, Business News | by
Summary: Ask Annie answers questions on the RSPCA website.
Creative Virtual Ltd has announced that a new V-Person™ (virtual assistant) solution was launched for the Royal Society for the Prevention of Cruelty to Animals (RSPCA) back in 2011. A V-Person is capable of holding conversations with digital users in real time, 24/7. For users it means the sensation of communicating with a ‘real’ person able not only to answer their questions, but also to understand the context of those questions and even hold entire conversations.
Read more about: Creative Virtual Announces Launch of RSPCA’s Virtual Assistant
Rachel Freeman on 12 years, 4 months ago in Business, Mergers & acquisitions, Business News | by
Summary: Creative Virtual recently announced a partnership with Virtuariod
Creative Virtual Ltd recently announced a partnership with Virtuariod Pte Ltd.
Based in Singapore, Virtuariod is now the sole reseller of Creative Virtual’s V-Person™ technology within the Association of Southeast Asian Nations (ASEAN). A V-Person (Virtual Assistant) is capable of holding conversations with digital users in real time, 24/7. For users this means the sensation of communicating with a ‘real’ person able not only to answer their questions, but also to understand the context of those questions and even hold entire conversations.
Read more about: Creative Virtual Announces New Partner in Singapore
Mandy Reed on 12 years, 5 months ago in Business, Events, Business News | by
Summary: Creative Virtual attended LivePerson Aspire EMEA 2012.
On 3rd May 2012 Creative Virtual participated as a Sponsor at LivePerson Aspire EMEA 2012 held at Vinopolis in London. The conference is a unique event designed to highlight the most innovative and groundbreaking developments from LivePerson and their partners and customers. Around 200 delegates attended this customer summit to take advantage of the keynote speakers, small group sessions and demonstrations of new ways to connect and engage with customers.
Read more about: Creative Virtual Showcases Live Chat Integration at LivePerson Aspire EMEA
Mandy Reed on 12 years, 5 months ago in Business, Business contests & awards, Business News | by
Summary: Creative Virtual recently became the topped ranked Advanced Business Member on Chatbots.org.
Creative Virtual is excited to announce that they recently become the Chatbots.org Advanced Business Member with the most contribution points. Chatbots.org is a website set up and maintained by Erwin Van Lun and his team as an industrial catalyst to advance the industry of Intelligent Virtual Characters. In 2011, Chatbots.org launched their Advanced Membership Program which allows companies to become more visible on the site, complete an enhanced membership profile and have access to statistics on their profile including lead reporting. Contribution points are earned by individuals associated with the company for activities such as adding new virtual assistant listings, submitting items for the business news section and leaving comments in various areas around the site. All companies added to the site as being involved with Intelligent Virtual Characters in some capacity are included on the Companies page with Advanced Business Members appearing at the top of the list sorted by years of commitment and contribution points.
Read more about: Creative Virtual Ranked Top Advanced Business Member on Chatbots.org