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IntelliResponse Systems, a leading provider of multi-channel virtual agent software solutions that drive profitable online conversations, is pleased to announce that IQPC has selected IntelliResponse as the winner of the Call Center Excellence Award for “Best Technology Solution Provider.

Call center management is about consistently evolving to exceed the expectations and desires of customers. In this respect, there is no such thing as “good enough.” The Call Center Excellence Awards honor those who think—and act—in accordance with the mindset that one can never reach an apex in
customer service.

Creative Virtual Ltd has announced that a new V-Person™ (virtual assistant)  solution was launched for the Royal Society for the Prevention of Cruelty to Animals (RSPCA) back in 2011.  A V-Person is capable of holding conversations with digital users in real time, 24/7. For users it means the sensation of communicating with a ‘real’ person able not only to answer their questions, but also to understand the context of those questions and even hold entire conversations.

VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online marketing, sales, and support, announced that the company’s Chief Marketing Officer (CMO) Pamela Kostka has been chosen to speak at Enterprise 2.0 Boston, the leading conference and expo for social enterprise tools and technologies.

Due to the fast growing of the business, Artificial Solutions is looking for an experienced Business Developer who will be responsible for driving the penetration of our technology into the consumer electronics space.

A $1.2 million Defense University Research Instrumentation Program grant from the Department of Defense Office of Naval Research and Army Research Office.

Five UCF professors were awarded grants for equipment out of more than 700 proposals sent in by academic institutions nationwide, two of them immediately relevant to the field of virtual humans:  Mingjie Lin, assistant professor in the department of electrical engineering and computer science, requested $201,500 for high-performance computer and robotic training equipment, and Gregory Welch, research professor in the Institute for Simulation and Training requested $281,400 for a physical-virtual human-robot interaction system;

“We are trying to break free from the monitor and bring some of it out of the screen physically in front of you,” said Welch, who is working on a “Sensorium” for a physical-virtual avatar. “Have human-shaped robots change their appearance, behavior and their shape in a way that allows them to be flexible.”

The research could yield a physical-virtual human, Welch said, that could move its arms and face and even give you a smile.

IntelliResponse today announced the official launch of IntelliResponse for Global Markets. This latest version of the firm’s industry leading customer self-service software includes full internationalization capabilities in its core architecture, enabling the product to support languages such as Japanese, Korean, as well as Chinese languages including Mandarin, Wu, Cantonese, and Min.

Supporting full internationalization capabilities at the core architecture level provides customers with the most flexibility in extending their web self-service offering globally. As IntelliResponse continues to gain popularity with large, global organizations, expanded internationalization features have become necessary to support organizational growth.

Prior to announcing the expanded global capabilities, the IntelliResponse product had supported multiple live implementations in English, French, Italian, and Spanish.

Presented by IQPC, the Call Center Excellence Awards honor, recognize and promote the most innovative call center solutions and individuals over the past year. With awards given in eight categories, they are dedicated to recognizing superior thinking, creativity and execution across the full spectrum of call center functions.

During a special luncheon on June 7th, IQPC will be announcing the winners and presenting awards at the 13th Annual Call Center Week Event, held this year at Caesars Palace in Las Vegas.  Later that day, winners will participate in the Call Center Excellence Award Winners panel taking place 3:45 pm.

Check out the video. Just one of the tools to model anatomical virtual humans. Soon, we’ll be able to have conversations with virtual humans, while ‘undressing’ them virtually, first by taking of their cloths, which is obviously hilarious on its own, but then also remove their skin, and strip their organs. We only need to turn off the ‘pain’ emotion, because else the virtual human would respond like a human who is scalped…

Biometrics technologies have made enormous advances in recent years. Many airports already use finger-print or iris scanners to protect borders, and Google employs iris scanners to control access to its data centers.

Big Brother has a long history in the movies. One of the better known additions to the genre is “Enemy of the State”, a 1998 thriller directed by Tony Scott. I can’t remember how many times I’ve seen this movie, but it recently resurfaced on TV and the movie continues to entertain. However, fifteen years have taken a toll and the once-futuristic surveillance technology looks commonplace today — when the National Security Agency’s spy satellite zooms down to photograph a building, you immediately think of Google’s Street View.