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A great way for escalating a conversation to live chat
 | by Erwin van Lun on 11 years, 11 months ago in Applications, Contact center integration, Business News |
Summary: An example by Creative Virtual to escalate a conversation with a virtual assistant to a live chat agent
An example by Creative Virtual to escalate a conversation with a virtual assistant to a live chat agent.
Read more about: A great way for escalating a conversation to live chat
Creative Virtual’s V-Person Social Media™ Enhances Customer Experience & Increases Loyalty
 | by Mandy Reed on 11 years, 11 months ago in Business, Tools & Products, Business News |
Summary: Enhance customer experience & increase loyalty on social networks with V-Person Social Media
To date National Rail Enquires has answered over 43,000 Facebook questions
Studies show that only 40% of companies currently use social media to engage with customers, while the rest rely on traditional call centres. To help companies add vigour to their customer experience strategy, Creative Virtual is rolling out V-Person Social Media to merge the interactive power of social media and virtual assistant technology to improve customer retention and reduce support costs. National Rail Enquires is currently using V-Person Social Media to maximise customer engagement on its Facebook page with Ask Lisa virtual assistant who has answered over 43,000 questions in less than a year. In addition, Verizon has also incorporated V-Person Social Media into its Facebook page to answer questions on FIOS TV and incorporated answers from the community in to its virtual assistant.
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