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NEWS: Chatbots.org survey on 3000 US and UK consumers shows it is time for chatbot integration in customer service!read more..
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News about the evolution of conversational agents, virtual agents, chatterbots, brand agents, whatever terminology you prefer. Discover our latest listing of professional chatbot/virtual agent developers
Self-Service for the Affordable Care Act
 | by Veronica Cech on 11 years ago in Business, Visions & opinions, Business News |
Summary: Self-service, Virtual Agents help with the Affordable Care Act
Virtual Agents have long been used to reduce the load and cost of the typical call center by encouraging end users to help themselves. During peak seasons, new releases, and in times of the unknown, consumers ask questions that can often be resolved online. Since Virtual Agents have become more popular, the public is more comfortable with using such technologies not only as personal assistants, but to find quick solutions for customer service, support, and shopping.
The Virtual Agent Solution for any company
 | by Martín Frascaroli on 11 years ago in Business, Visions & opinions, Business News |
Summary: The power of Virtual Agents in the e-commerce market
According to Visa America Economic Intelligence 2012 Report, in Latin America e-commerce sales are going to get over US$ 69 thousands millions this year and it is expected to pass US$ 100 thousands millions in 2014.
Are Your Customer Service Agents Working like a Dog?
 | by Mandy Reed on 11 years, 1 month ago in Business, Visions & opinions, Business News |
Summary: Your customer service team can't be successful without the correct tools for the job.
The first week of October marked National Customer Service Week (#NCSW13) and a quick Twitter search showed lots of organisations recognising their service teams and sharing their top tips for providing the best service possible. It’s no secret that the service and support you provide can make or break your customer experience. Hiring the right people for your contact centre is key when it comes to providing superior service, but just like any other profession, your team can’t be successful without the correct tools for the job.
Read more about: Are Your Customer Service Agents Working like a Dog?
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