Chatbots.org Business News

It’s an interesting fact that despite Elbot’s successes in numerous artificial intelligence competitions it was never the intention that people would mistake him as a human, after all he does claim to be a robot. Behind the sarcastic chatterbot lies a variety of social psychological theories that provokes the user to act predictably, creating not just a very different chat experience, but one where the human believes that they are in control.

Smart machines are transforming everyday technology and disrupting how to think about business opportunities this decade. A gold rush is underway, sparked by improved AI algorithms, new high-performance hardware and big data to consume and understand. Garner explored five sample Cool Vendors and named Creative Virtual, one of the Chatbots.org partners one of them.

Cantoche and Toshiba won the 6th edition of the Miss Client trophy, during the Client Strategy Conference in Paris, France. The award acknowledges both organizations for technical excellence and their distinctive approach to building customer relationships.

According to Thierry Spencer, founder of the prize, “Yoko was recognized for her efficiency, her aesthetics, and her relevancy.”
“Based on 31 criteria, she is distinguished by her rich interface and variety of options available to the customer. I would add that she is an example of remarkable site integration, and great consistency with the Toshiba brand.” Thierry Spencer concludes “Yoko offers an innovative self-care experience for the client that is rich and different.”
Yoko is the Toshiba France Virtual Assistant who holds conversations with more than 2000 users per day on its website since October 2013.
Available 24/7, Yoko welcomes users on the Support Web pages, speaking and acting as a real person. She understands clients’ needs and accelerates basic support processes by answering technical questions and orienting visitors to the correct Web pages.