NEWS: Chatbots.org survey on 3000 US and UK consumers shows it is time for chatbot integration in customer service!read more..
Erwin van Lun on 15 years, 9 months ago in Agent's Appearance, Screens, Business News | by
Summary: Eliza, the first chatterbot ever, is now available on the iPhone.
French software company Visuamobile has come out with a new application Eliza AI, a chatterbot for your iPhone using artificial intelligence software developed by Joseph Weizenbaum at MIT in 1966. It was amongst the first AI programs’ and now used as a basis by most computer generated speech programs. You can converse with her on your iPhone as if she was your therapist and like all good therapists, she will answer most questions with another question.
Erwin van Lun on 15 years, 10 months ago in Business, RFP's & implementations, Business News | by
Summary: The Pentagon has put up a call for a loving, family-oriented chatbots that would replicate troops serving abroad, during phone conversations and video conferences with their families.
Now that the Predator drone has convinced the U.S. military of the power of killer robots, the Pentagon has put up a call for a loving, family-oriented artificial intelligence. The Department of Defense is soliciting proposals from small businesses for a computer program that would replicate troops serving abroad, during phone conversations and video conferences with their families.
Read more about: Pentagon Wants Loving Chat-Bot to Calm Troops’ Kids
Erwin van Lun on 15 years, 10 months ago in Agent's Appearance, Holographic projection, Business News | by
Summary: Audi launches holographic virtual assistant in showroom in Sydney
Audi launches holographic virtual assistant named Christa In the Audi Centre in Sydney, Rosebery. She’ll appear life-size to send specific messages. Below the whole press release or click for video.
Erwin van Lun on 15 years, 10 months ago in Business, Investments, Business News | by
Summary: VirtuOz managed to attract $11.4 million financing of Galileo Partners and Inventures Group (Eric Hahn) for scaling operations and product development.
VirtuOz, the provider of intelligent, multilingual virtual support and sales agent solutions, today announced the completion of its Series B round of investment. MDV-Mohr Davidow Ventures led the $11.4 million financing. Galileo Partners, which has funded the company since the beginning of its operations, participated in this round, as did Eric Hahn with Inventures Group. The new funds will be used to scale operations and advance product development.
VirtuOz solutions transform the customer support and sales experience online by providing intelligent virtual agents that interact with customers via chat and instant messaging. The agents enable ubiquitous, personal and natural interactions between humans and Internet-based services on a 24/7 basis. The combination of artificial intelligence and natural language processing technologies make the agents capable of understanding a complete range of user requests and comments. The agents welcome, guide, assist, and inform customers and are able to reach specific sales objectives by proposing a personalized and direct link when appropriate.
Read more about: VirtuOz Raises $11.4M from MDV in Series B Funding
Erwin van Lun on 16 years ago in Agent's Processing, Sensors, Gesture recognition, Business News | by
Summary: Researchers at Brown University have created a robot that recognizes human gestures such as 'stop' and 'follow'.
Researchers at Brown University have created a robot that recognizes human gestures such as ‘stop’ and ‘follow’.
Erwin van Lun on 16 years ago in Agent's Processing, Emotion, Business News | by
Summary: Agents of the Paris Institute of Technology communicate with speaking, facial expressions, head movements, hand gestures and gaze. Their agents also respond to facial expressions of their conversational partners.
Humans may soon be able to develop long-term relationships with virtual humans that are capable of reading and adapting to our emotions, say French researchers.
Professor Catherine Pelachaud, director of research from the Paris Institute of Technology presented her research this week at a meeting of the ARC Network in Human Communication Science in Sydney.
Pelachaud and colleagues are developing virtual humans, Embodied Conversational Agents (ECAs), that can act autonomously in a virtual environment. As well as speaking, the agents communicate with facial expressions, head movements, hand gestures and gaze.
They are working on virtual agent that can be taught to detect, via a webcam, the emotion of a person looking at the screen.
Erwin van Lun on 16 years, 9 months ago in Agent's Processing, Action tendency, Business News | by
Summary: Astute Solutions patented 'RealDialog' that covers automated customer service via an intelligent virtual agent IVA that is trained using customer-agent conversations.
Astute Solutions announced today that the U.S. Patent and Trademark Office (USPTO) issued a Notice of Allowance for the company’s RealDialog patent. The patent covers automated customer service via an intelligent virtual agent that is trained using customer-agent conversations.
Human-assisted support has traditionally provided a higher quality of customer service than machine-assisted support, but it is far more expensive due to labor costs such as high turnover rates, training expenditures and rectifying human errors. To avoid these escalating expenditures, companies are opting to reduce costs by implementing self-service solutions. Self-service, however, can go only so far in rectifying customer issues.
Read more about: Astute Solutions Patents Virtual Agent Technology
Erwin van Lun on 16 years, 11 months ago in Agent's Processing, Action tendency, Business News | by
Summary: Google has released 24 translations chatbots for their IM platform Google talk.
Google has released 24 translatations chatbots for their IM platform Google talk.
If you want to try it for Chinese, just add .(JavaScript must be enabled to view this email address) as a friend in Google Talk and send it a message to translate from English to Chinese. You can use it as an interpreter in your group chat, or as a pocket translator in your Google Talk client for BlackBerry.
The image shows Sukhdeep Singh experimenting with this bot in Hindi.
Erwin van Lun on 16 years, 12 months ago in Agent's Processing, Action tendency, Business News | by
Summary: Russian chatbot Cyberlover steals personal information in flirting in chat forums.
Those entering online dating forums risk having more than their hearts stolen. A program that can mimic online flirtation and then extract personal information from its unsuspecting conversation partners is making the rounds in Russian chat forums, according to security software firm PC Tools.
Read more about: Flirting Russian chatbot steals details in chatboxes
Erwin van Lun on 17 years, 3 months ago in Human's perception of Agent, Emotion, Business, Market research, Business News | by
Summary: Australians would rather deal with a decent speech recognition system than an offshore call centre agent, typically based in India or Asia.
Speech recognition technology has matured to a stage where it can be used to increase the efficiency of a call centre and provide a better customer experience, according to research from Callcentres.net.
Dr Catriona Wallace, director of Callcentres.net, told ZDNet Australia that according to a recent survey carried out by her firm, of 500 Australians asked if they minded speaking with an offshore call centre agent, 67 percent said they did.