Like most unusual technologies, it will start out slowly but will take the market by storm once the early adopters prove its true value. These adopters will be the big winners in this technology infusion, getting a jump on their competition. Especially in the outsourcing industry. It is already being used by many of the early adopters in the self-sourcing community and has proven itself quickly. The capabilities and cost savings will drive this new technology forward on a natural course. This will only take one to two years from today to get established and within five years will encompass the entire market.
AI will be the next big thing in the call/contact centre and customer service industry. This is not Star Wars, nor some other fictional high tech dream. It’s here today and is growing like wildfire. The adoption rate of those business, education and government organisations that have conducted pilots has been very high due to a ROI of less than six months and a TCO that has been documented to be as high as 60%.
http://www.sourcingfocus.com/index.php/site/newsitem/2896
