Virtual agents are an innovative response to growing consumer demand for personalized self-service options accessible via today’s preferred online channels – the web, mobile devices and Facebook. VirtuOz intelligent virtual agent solutions use patented natural language processing and predictive intent analysis to realistically emulate a conversation with a human being online and provide timely and effective resolution to consumer issues. Gartner research predicts that intelligent virtual agents will be a new standard for customer interaction in the next 2-4 years.
VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online customer service, today announced it was named a finalist in the Best New Software as a Service of the Year category in The 2011 American Business Awards. The American Business Awards are the nation’s premier business awards program. All organizations operating in the U.S.A. are eligible to submit nominations – public and private, for-profit and non-profit, large and small. More than 2,800 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration across 40 categories.
“We are honored to be selected as a finalist in the Best New Software as a Service category of the American Business Awards,” said Steve Adams, president and CEO of VirtuOz. “This recognition is more appropriately directed to our customers who are deploying virtual agents for innovative customer service and marketing applications that surprise and delight their users. Their successful use of our software and best practices makes VirtuOz standout in the marketplace.”
This year’s Stevie Award winners will be announced during the annual gala on Monday, June 20 at the Marriott Marquis Hotel in New York City. More than six-hundred executives from across the U.S.A. are expected to attend. The event will benefit Camfed, which fights poverty and HIV/AIDS in Africa by educating girls and empowering women to become leaders of change. The ceremonies will be broadcast on radio nationwide by the Business TalkRadio Network.
Stevie Award winners will be selected from among the Finalists in each category next week by members of 10 specialized final judging committees. More than 150 executives will have participated in judging this year.
