Chatbots.org Business News

Artificial Solutions, the natural language interaction specialist that enables users to have a meaningful, humanlike interaction with technology, today announced Teneo Mobile - a platform independent alternative to Apple’s Siri technology and designed to enable organisations to create their own virtual assistant as a mobile app, regardless of platform, mobile device and even language.
Teneo Mobile allows users to interact with their smartphone or tablet using everyday, natural language - either spoken or typed - and provides intelligent, humanlike responses to queries in a user friendly, conversational style.

Artificial Solutions announced today that one of its Teneo Virtual Assistants has been shortlisted as a 2011 finalist in the Best Use of Technology category, in the prestigious European Call Centre and Customer Service Awards. Emma, Telenor Sweden’s busiest customer service agent, answers nearly five thousand questions everyday on Telenor’s website.

Developed in response to Telenor’s rapidly growing network, a Scandinavian wide price war and a need to provide 24/7 online support, Emma answers all kinds of questions from mobile services to troubleshooting SIM card issues. As a Teneo Virtual Assistant, Emma uses the world’s most robust natural language interaction (NLI) engine that enables her to reason like a human using advanced linguistic and business rules to decide how best to respond a customer’s request. With each interaction Emma dynamically re-assesses content to understand what has changed and give the right answers.

Artificial Solutions, the leader company on Customer Service Optimization, announced today the launch of its corporate profiles in Facebook, Twitter, YouTube and LinkedIn.

Artificial Solutions, the leader company on Customer Service Optimization, announced today the launch of its new and improved website at www.artificial-solutions.com. This new site is the result of a period of analysis, design, programming and collaboration to offer a fresh interface, significantly improved navigation and a better user experience.