Chatbots.org Business News

Within the past 12 months, noHold Virtual Assistants have handled over 25 million conversations. During these interactions with the Virtual Assistant, actionable metrics were captured regarding end user behavior. noHold was able to turn these metrics into valuable insight not only for the support organization, but also for product marketing, engineering, sales, and more.

A leader in cloud-based security intelligence solutions, has revamped its customer support program to increase customer satisfaction and improve efficiencies.  As this company brings the power of software-as-a-service (SaaS) to Internet security for consumers and businesses, the company is also a pioneer in providing cutting-edge customer support via the cloud, frequently resolving issues before a customer picks up the phone. noHold empowers the leader in the security industry with interactive and diagnostic Virtual Agent technology and Knowledge Management solutions as a part of its program.

VirtuOz, Inc., the leading provider of IVAs for online marketing, sales, and support, today announced the availability of VirtuOz’ IVAs for Facebook Messages.  With this latest release, VirtuOz now offers enterprises the most contextually aware virtual agent solution that can deliver a consistent, cross-channel customer experience as consumers move from social to mobile to Web.

VirtuOz, Inc., the leading provider of intelligent virtual agents (intelligent virtual agents) for online marketing, sales, and support, today announced that Kaspersky Lab, a leading developer of secure content and threat management solutions, has extended the mission of Lena, its VirtuOz IVA, to online sales. By integrating Lena into its online retail operation, Kaspersky Lab can now provide personalized sales assistance to customers 24/7.

VirtuOz, the leading provider of intelligent virtual agents (IVAs) for online customer service, appointed Laurent David as Head of Sales, France to support VirtuOz’ European growth and response to increased demand for intelligent virtual agents. With 22 years of successful sales experience in promoting the adoption of disruptive technologies, Laurent David is responsible for managing VirtuOz’s continued growth in France as well as expanding VirtuOz’ European presence.

noHold, developer of the most interactive and diagnostic Virtual Agent technology, has the ability to embed a Virtual Agent directly into social media platforms, Facebook integration for ViewSonic serves as the first example.

As social media increasingly becomes a hub for customer interaction and support, noHold aims to help businesses cover these channels with Virtual Agent implementations. With a few simple lines of code, the same Virtual Agent that runs on a company website can assist end-users within their favorite mode of social media, such as Facebook. This provides end-users with an extra layer of interactivity and support, without the time needed to implement a second Virtual Agent.