Chatbots.org Business News

November 6, 2014, MILPITAS, CA – noHold, Inc. is pleased to formally announce Cisco Small Business’ first mobile-friendly Virtual Customer Assistant. This mobile Virtual Assistant was launched in December of 2013 and has received positive feedback ever since.

Cisco Small Business (SB) is an extension of Cisco, providing small businesses with trusted Cisco products and services. Cisco has been a longtime customer of noHold, circa 2006, working collaboratively to bring innovation and smarter self-service together. noHold provides Cisco SB with the self-service support option appropriately named ‘Guide Me.’ Since its implementation, Guide Me has produced great results for Cisco SB. With the success of their web-based Virtual Assistant, noHold suggested developing a mobile-friendly version of Guide Me, to make support accessible for users on any device.

Who is Lexee?

Likes: Stimulating mobile conversations. I am always willing to try something new. I know what I like, and I’m not afraid to tell you.

Favorite Quotation: “The Future belongs to those who believe in the beauty of their dreams.” Eleanor Roosevelt.

Hometown: I was born in Angel Labs, Tysons Corner, VA.

Family: My parents are Lexicon and Mobile - they are both true inspirations in my life.

Relationship: I’m currently in beta, and will be available in October. If you complete the form to the right, I’ll let you know when I’m officially available.

Interests: I am happiest empowering other mobile apps, and I love to be asked questions too. Some of my interests include Media, Travel, Hospitality, Finance, Retail, and CRM.

One of my favorite CRMs is Salesforce.com. Check out Lexee for Salesforce to demo my capabilities!

  Link Lexee to your individual Salesforce.com account.
  Then, ask her questions regarding your Salesforce.com data (e.g., “Who are my top 5 sales reps? Or what deals do I have in best case?”).
  She’ll answer verbal questions by pulling information and data directly from your account.

Lexee is a product of Angel

Expanding its award winning intelligent virtual agents (IVAs) solutions currently deployed on the websites of leading companies such as Michelin, SFR, GameFly, and Symantec, VirtuOz, Inc., the leading provider of IVAs for online marketing, sales, and support, today announced the availability of VirtuOz’ IVAs for mobile phones and tablets.

There is little doubt that the mobile revolution has changed consumer expectations. According to a recent study by Clickfox on mobile customer service, over 78% of consumers use mobile apps for customer service purposes such as billing, account status/updates and interactive chat. And the estimated 8 billion handheld devices in use over the next few years is nothing short of a clarion call for financial services, telecommunications, and other companies to stake their mobile CRM claim. That means that to stay on top, enterprises need to provide personalisation, accessibility, and superior service both on and offline to create a meaningful and cohesive customer experience.

On 4th April 2012, Creative Virtual hosted an enlightening webinar with Forrester Research, How Virtual Agent Innovations Can Benefit Your Mobile, Web, Call Centre and Social Channels.  The event was a huge success with a turnout of over 100 attendees from around the world.  The event was hosted by Forrester Research analyst Diane Clarkson and Richard Simons, CEO of Creative Virtual USA.

CodeBaby, a leading provider of Online Customer Experience solutions has announced its 3D virtual assistant technology is now available for the rapidly growing mobile device arena.  CodeBaby solutions drive increased website conversions while enhancing the online user experience in the consumer driven marketplace.

It’s just over two week since we finished at Mobile World Congress and I’ve had a bit of time to reflect on the conversations I had with people that dropped by for a chat at our two exhibition stands – one located in the main section of Hall 2, the other in App Planet. There was certainly a healthy level of interest in how virtual assistants can be used on mobile devices – maybe this shouldn’t be such a surprise following Apple’s launch of Siri but it was really encouraging that so many people are recognizing the opportunity of using NLI as the basis of a new and effective speech enabled interface for mobile devices.

Registration has now opened for Creative Virtual’s next webinar with Forrester Research.

Title: How Virtual Agent Innovations Can Benefit Your Mobile, Web, Call Centre and Social Channels
Date: Wednesday, 4th April 2012
Time: 16:00 UK time/ 11:00 EST
Speakers: Diane Clarkson, Forrester Research Analyst, & Richard Simons, CEO of Creative Virtual USA

Artificial Solutions, the natural language interaction (NLI) specialist that enables users to have a meaningful, humanlike interaction with technology, today launched virtual assistants on any platform, in astonishing short timescales.

Mobile devices are playing an increasing role in the lives of millions of people across the world, across all generations. As more and more online technologies deploy into the mobile realm, Virtual Agent technology is following this trend. Apple’s implementation of Siri, the voice-to-text virtual assistant feature they have added to the iPhone 4S, opened the world’s eyes to mobile virtual agent technology. Android also has added Vlingo, a similar feature that combines voice-to-text and voice recognition technology with its powerful “intent engine” to help users complete their desired action.