Chatbots.org Business News

Creative Virtual, a leader in self-service customer experience management solutions for global enterprises, announced recently that its V-Person and V-Portal products were positively reviewed by the Patricia Seybold Group as go-to solutions for enterprises looking to improve customer satisfaction and secure brand loyalty.

Specifically, the report cites Creative Virtual’s recently launched V-Portal knowledge management system as its most significant strength and differentiator in the industry.

Are you creating a chatbot or virtual assistant?  Do you want to integrate an artificial intelligence character into a game, virtual world, website or mobile app? Have you ever wanted to create your own totally unique custom bot character, as smart as Siri, Jeannie, ALICE or Mitsuku, but with a completely different personality? Where do you start?

The ALICE A.I. Foundation has released a totally new AIML Superbot Development Kit, making it easier than ever to create custom chatbots and mobile virtual assistants. Based on the popular AIML (Artificial Intelligence Markup Language) standard, the Superbot provides a pathway to rapidly building your bot’s knowledge base. The character you create can be run on a variety of AIML platforms including Pandorabots.

IntelliResponse Systems, the leading provider of virtual agent technology solutions for the enterprise, is pleased to announce the addition of its 150th enterprise customer, bringing the total number of customer-facing deployments of IntelliResponse Virtual Agents to more than 365.

Creative Virtual is one of the world’s leading suppliers of online natural language processing systems for self-help and customer services.

The technical team is growing to accommodate the accelerating global expansion and portfolio development in which it is currently engaged, and currently has vacancies for four technical positions.

To date National Rail Enquires has answered over 43,000 Facebook questions

Studies show that only 40% of companies currently use social media to engage with customers, while the rest rely on traditional call centres. To help companies add vigour to their customer experience strategy, Creative Virtual is rolling out V-Person Social Media to merge the interactive power of social media and virtual assistant technology to improve customer retention and reduce support costs. National Rail Enquires is currently using V-Person Social Media to maximise customer engagement on its Facebook page with Ask Lisa virtual assistant who has answered over 43,000 questions in less than a year. In addition, Verizon has also incorporated V-Person Social Media into its Facebook page to answer questions on FIOS TV and incorporated answers from the community in to its virtual assistant.

Cantoche, a company that develops and distributes avatar SaaS products, announced today the release of Living Actor™ Assistant, a 100% online intuitive and low-cost tool that easily authors interactive talking animated avatars who automatically answer Web visitors’ questions. Living Actor™ Assistant enables small and middle size businesses to increase customer conversion rates while reducing their services costs through the use of conversational virtual assistants.

Who is Lexee?

Likes: Stimulating mobile conversations. I am always willing to try something new. I know what I like, and I’m not afraid to tell you.

Favorite Quotation: “The Future belongs to those who believe in the beauty of their dreams.” Eleanor Roosevelt.

Hometown: I was born in Angel Labs, Tysons Corner, VA.

Family: My parents are Lexicon and Mobile - they are both true inspirations in my life.

Relationship: I’m currently in beta, and will be available in October. If you complete the form to the right, I’ll let you know when I’m officially available.

Interests: I am happiest empowering other mobile apps, and I love to be asked questions too. Some of my interests include Media, Travel, Hospitality, Finance, Retail, and CRM.

One of my favorite CRMs is Salesforce.com. Check out Lexee for Salesforce to demo my capabilities!

  Link Lexee to your individual Salesforce.com account.
  Then, ask her questions regarding your Salesforce.com data (e.g., “Who are my top 5 sales reps? Or what deals do I have in best case?”).
  She’ll answer verbal questions by pulling information and data directly from your account.

Lexee is a product of Angel

UK Trade & Investment (UKTI) recently hosted a series of Global Business Summits to coincide with the London 2012 Olympic Games. The ICT Summit, held on 3 August 2012 at the British Business Embassy, was a well-attended and successful event which brought together technology leaders from across the globe to hear from and engage with UK businesses and industry leaders. Chancellor of the Exchequer George Osborne said, “London 2012 is the perfect stage to show investors and entrepreneurs how much we have already achieved, and the exciting potential of what is to come.”

VirtuOz, Inc., the leading provider of intelligent virtual agents (IVAs) for online marketing, sales, and support, has been recognized as a finalist in the 4th Annual 2012 Golden Bridge Awards in the software innovations category. 

“Each and every employee at VirtuOz is committed to delivering leading virtual agent solutions that exceed both our customers’ and their customers’ expectations,” said Alex LeBrun, CEO and president of VirtuOz.  “Today’s digital consumer is more demanding than ever, and we are privileged to partner with global industry leaders who are willing to explore new customer engagement frontiers in order to deliver winning customer experiences.  We are honored by the industry and peer recognition of our efforts that this Golden Bridge Award represents.”

The field of computational linguistics has a long list of unsolved problems that have been challenging linguists all around the world for decades now. Disciplines like Natural Language Processing (NLP) and Machine Translation (MT), as well as speech technologies like Automatic Speech Recognition (ASR) and Text-To-Speech (TTS), despite having proved successful in the past few years, still lack the naturalness that is inherent to human communication.