NEWS: Chatbots.org survey on 3000 US and UK consumers shows it is time for chatbot integration in customer service!read more..
| by Verizon since Aug 2009 in English, Web, Branded conversations, Customer service, Telecoms & utilities, Text recognition, Avatar, Commercial |
Frank answers all of your Verizon customer service support questions.
| by NoHold since Aug 2009 in English, Web, Branded conversations, Customer service, Electronics & hardware, Knowledge management, Market research, Text recognition, Avatar, Commercial |
noHold Virtual Agents assist Computershare customers in finding the answers to their questions.
Alien
a chatbot representing MAXIMonline
| by Nanosemantics since Aug 2009 until Aug 2009 in English, Web, Animals & aliens, Text recognition, TV, Visual Entertainment, Creation & gaming, Avatar, Commercial |
Инопланетянин приглашал посмотреть трейлер фильма, предлагал посетить специальные интернет сайты (ссылки на рекламируемые ресурсы вставляются в его реплики) и сходить в кино. Баннер ориентирован на интерактив и сам инициирует разговор с пользователем.
| by Incesoft since Aug 2009 in English, Web, Branded conversations, Sales, Telecoms & utilities, Text recognition, Avatar, Commercial |
i8在线客服机器人是上海赢思软件技术有限公司为江苏移动开发的智能客服机器人。移动客户可以登录江苏公司网站，点击"爱帮在线"，即可向其咨询各类业务问题。"爱帮"机器人掌握了9000条移动业务知识点，基本覆盖了客户来电咨询的各类常规信息。碰到答不上的问题，"爱帮"也可人性化地让客户选择转向网上人工客服或进入"移动问答社区"。后台管理人员每日会根据客户提问的知识点进行"爱帮"机器人的信息更新与维护，使"爱帮"的大脑更加聪颖、充实。
Lara
a chatbot / virtual assistant
| by Intoote since Jul 2009 in English, Web, Text recognition, Avatar, Commercial |
Lara è un'assistente virtuale interna alla intranet di una delle maggiori (se non la maggiore) compagnia di comunicazione italiana. Risponde alle domande legate alla gestione, manutenzione e problematiche legate alle stazioni di lavoro (hardware e software). E' interfacciata ad un sistema di sintesi vocale Loquendo. Con la sua enorme base di conoscenza (oltre un milione di categorie AIML) offre assistenza e link verso approfondimenti diminuendo il numero di chiamate al call center interno dell'azienda.
| by Stanusch Technologies since Jul 2009 in English, Web, Speech recognition, Telecoms & utilities, Text recognition, Avatar, Research |
TEPSON - Wspólne przedsięwzięcie Zakładu Sterowania Robotów w Instytucie Automatyki Politechniki Łódzkiej oraz Stanusch Technologies, którego celem jest zbudowanie robota na rzecz Telekomunikacji Polskiej S.A. (największego polskiego operatora telekomunikacyjnego) . Projekt ma charakter naukowo-badawczy. Firma Stanusch Technologies odpowiedzialna jest w projekcie za moduł przetwarzania języka naturalnego, rozpoznawanie twarzy oraz moduł integracji z innymi modułami systemu. W komputerze sterującym robota zainstalowaliśmy chatterbota wyposażonego w bazę wiedzy ogólnej oraz bazę wiedzy specyficznej wskazanej przez TP S.A., który przybrał postać animowanej twarzy.| by Nuance since Jul 2009 in English, Web, Branded conversations, Customer service, Telecoms & utilities, Text recognition, Avatar, Commercial |
Lucie est l'Agent Virtuel de Support en Ligne des services de téléphonie mobile et Internet de SFR. Lucie oriente et assiste les clients 7j/7 24h/24 et effectue aujourd'hui plus de 700 000 conversations par mois. Lucie également est capable d'effectuer directement un certain nombre d'opérations avancées grâce à une intégration poussée avec le système d'information de SFR. | by Incesoft since Jul 2009 in English, Web, Body health, Branded conversations, Customer service, Text recognition, Avatar, Commercial |
多美滋金婴育儿博士是赢思软件为多美滋定制的MSN营销机器人。它能够为用户特别是年轻妈妈们提供多样强大而贴心的服务。妈妈们每天都有大量的育儿知识咨询的需求，例如宝宝不睡觉怎么办？宝宝拉肚子怎么办？这种问题非常多，而妈妈们不便于利用公司电话打800热线，800热线也打不通，网站内容繁多难找，网页搜索结果不具权威性，因此，MSN机器人以一问一答的方式符合了上班族的咨询需求，即时、快捷，还有多媒体演示，例如"如何给宝宝换尿布"，在MSN对话框里文字说明不够直观，在MSN右侧多媒体平台可以以视频方式进行演示，生动而直观。由于妈妈们每天会主动和机器人聊天，因此，机器人通过完善的育儿知识库就可以吸引到大量的用户群体，在智能互动服务过程中实现品牌的传递和增强。
| by BotGenes since Jul 2009 in English, Web, Branded conversations, Customer service, Education, learn & lookup, Text recognition, Avatar, Commercial |
Claudia es un Agente de Atención a Clientes virtual, quien puede ayudarte a conocer BotGenes, la compañía para la cual trabaja, y el uso y potencial de las tecnologías relacionadas a los agentes virtuales.| by Next IT since Jul 2009 in English, Web, Text recognition, Travel, Avatar, Commercial |
United Airlines' Virtual Expert 'Alex' provides the world's largest airline with a positive, controlled, and dynamic customer experience. Alex originated on Continental.com and migrated to United.com after the merger in 2011. Alex currently answers over 75,000 questions per day. Alex is also proving to be an invaluable tool for reservation agents, who are using Alex to answer customer questions quickly and consistently.
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